Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

“Sent them some video games, perfect condition, they claimed the artwork was damaged and didn't even send my items back. When I tried to leave negative feedback they deleted it, twice! Absolute scam company, avoid!”

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Posted 4 years ago

“Sent two phones in perfect condition. Both were in identical packaging and boxes, sent from same post office at same time. Received an email to say LCD was damaged on one of phones and offer would be greatly reduced”

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Posted 4 years ago

“Use anyone but this company. Absolute con artists. Customer service is abysmal. No telephone support, they've completely removed this. Order number 5558374 My Galaxy Tab S4 tablet in mint condition went missing, they'd offered me £302.75 for it. It states in their terms that if an item goes missing it's fully insured for the original amount they offered you. 17 days later it suddenly turns up, they email me to say they have it, then 20 minutes later email me again to say due to it being outside 14 days they've revised the offer down to £220. That's right, THEIR courier loses the parcel for 12 days, then when it finally does turn up, they want ME to accept £80 less than their original offer. Their customer service is like smashing your head against a brick wall, you can only deal with them via email or online chat, they take between 3 and 5 minutes to reply each and every time you type something to them, they don't give you any idea what they're doing, they don't ask you to wait a moment whilst they check the details, nothing, it just goes completely silent. If you do complain on here, don't expect any kind of response other than them telling you the same awful customer service team will be in touch, all they'll do is keep you waiting whilst they cut and paste sections from their terms and conditions. Seriously, just use ebay or facebook marketplace, you'll get more and you won't have to deal with MusicMagpie and their awful staff.”

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Posted 4 years ago

“DO NOT SELL MOBILES TO MUSIC MAGPIE Decided to sell my phone due to getting an Upgrade. Went onto Music Magpie and entered details of phone in, and that it was good condition. Offer popped up £77.10. Accepted it and was sent a barcode to get scanned at post office. Packaged it up, two lots of bubble wrap (round the phone, put it in original box and wrapped the box in more bubble wrap, then in brown paper). Took it to post office, got barcode scanned, label was printed, sent it off. A few days later I got an email stating it wasn’t in the condition I said it was in and their revised offer was now £49,68. I subsequently emailed and asked that they send me a photo of my damaged phone as I had taken a picture of it before it left my hands. They sent me three pictures of a damaged phone, with an IMEI sticker next to it. I contacted my phone provider who sent me the IMEI Number from my phone as they keep records. This matched the sticker next to the phone they were saying was mine. I emailed again and told them that I knew it definitely wasn’t my phone and that they had in effect stolen my phone and replaced it with another one and were trying to con me. I told them I had filed a report at the Police Station and that this matter will now be dealt with by them on my behalf. I asked for the Phone to be returned to me as soon as possible so I could take it to the Police upon receipt. I got the phone this morning (4 Sept 2019) and felt sick as I opened the parcel, wondering what I was going to find. In the box was MY Phone - no damage, nothing. Why would they do that? I’ll tell you why, because they think if they show you some damage you will accept their lower offer. Well I’m happy to say I saw through their scam and I now have my Phone and all the evidence I need to kick their sorry asses. Under no circumstances sell your Mobile Phones to these Con Artists.”

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Posted 4 years ago

“Easy/quick navigation and evaluation online,great communication about my order and quick payment in to my account,would not hesitate to recommend and use musicmagpie again”

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Posted 4 years ago

“I got offered £110 for my xz1 compact sent it off in good condition and got a reviewed offer of about £14 claiming it had liquid damage on the screen which is absolute rubbish it's never been near water and I had it switched on the morning before I sent it and it never had any damage”

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Posted 4 years ago

“Second time I've sent them a fully working imaculate phone. Also the second time they have tried making out the phones faulty and offered penuts. Nothing but chances. I will never use them again and I suggest you don't.”

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Posted 4 years ago

“The company has a very bad habit of Denying receipt of items and thus not paying for them, the odd game here or blu ray there, I have spoken to them about this and some employees have near enough admitted that this is an issue with there warehouse and then paying for the item but occasionally they will not admit fault or deal with the issue, leaving the customer out of pocket, this is criminal.”

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Posted 4 years ago

“My transaction was faultless and stress free.”

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Posted 5 years ago

“Easy to use app only gave a 4 star as it didn't scan a couple of barcodes”

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Posted 5 years ago

“Decided to sell an iPhone with them, given a reasonable offer price. But once they received the phone they told me it counted as poor condition an dreduced the offer price by £50. I declined the offer and waited for the phone to come back. A waste of time and a ploy I believe they will employ many times to get away with paying a lower offer price for goods. Would not recommend to anyone selling.”

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Posted 5 years ago

Hello Charlotte, We're sorry to learn your experience was not positive. When your device was received and tested, the device was found to be in poor condition due to heavy scratches. The screen of the device is covered in a number of scratches which goes beyond the light wear and tear expected of a good condition device. The device was regraded and a revised offer was made in accordance with our terms and conditions. As the revised offer was declined, the item was returned to you free of charge, as per our price promise. Kind regards, mM CS

Posted 5 years ago

“I sent my phone to music magpie with a £150 quote. Absolutely no problems, fully working phone. Even had its original box, case and charger! Got an email today saying the quality team had checked it over and that the screen was ‘lifted’ (which is false) Then I get offered a counter offer of.. wait for it.... £8!!! Absolutely laughable. This company is just a con. Avoid if you want what your item is actually worth. Absolute joke of a company.”

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Posted 5 years ago

Hello Jess, We're sorry to learn your experience was not positive. When your item was received and tested, it was found that the screen of the device had been lifted as it is coming away from the body of the phone. You can see this when you look down the top of the phone - the screen is coming away close to where the headphone jack is. This kind of damage deems the item to be in faulty condition, so the item was regraded and a revised offer was made. As the phone had originally been listed as being in good condition, the drop in offer price was significant. The revised offer reflects what we are currently offering for a faulty Pixel 32GB. If a device is revised we will provide the reasons as to why and you have a 14 day grace period to accept or decline. As you declined the revised offer, the item was returned to you free of charge, as per our price promise. Kind regards, mM CS

Posted 5 years ago

“I did my research before I chose who I sold my items through, and while MusicMagpie look like they have good reviews this is mostly for buying. If you are looking to sell your tech, I strongly advise you sell elsewhere. I went to sell two Apple laptops (a 2008 and 2012) through MusicMagpie, and it was an awful experience. I sent the two laptops and one charger. Once my items were delivered, I received two emails. The first one said that my item (2012 laptop) was missing a charger, and reduced the cost by £108 (incredible as a brand new charger is £80). The second email said that as the item I had sent (2008 laptop) was not recognised they would not be returning it, and would recycle it as per their terms and conditions. This applies to media items, not tech, and I had to call to clarify this and ensure I was actually getting my laptop back. With regards to the so-called missing charger, I was told that it was absolutely not in the box, and that they could not check as packaging is instantly recycled. The attitude was very much ‘nah it’s not there, nothing we can do’. I was told they would return my laptops, but not my charger as according to them it was never there. My options were to accept the significantly lower price, or have my laptops returned to me. My 2012 laptop came back first, without its charger. I had to chase the 2008 laptop which was several days later, and lo and behold had the missing charger in the box! The entire experience has been baffling. If the charger was not missing, why did they devalue my laptop? If it wasn’t missing and they found it why did no one contact me to say they could honour the original selling price? It’s raised so many questions which all point to dodgy dealings from MusicMagpie. It’s very suspicious, as I strongly suspect they just said it was missing in the hopes that I would accept the lower pricing rather than going through the hassle of getting my items back. If you look through seller reviews this seems to be a recurring theme. While I have my items back, this has taken around 3 weeks of hassle and a lot of stress. I strongly advise sellers not to risk MusicMagpie.”

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Posted 5 years ago

Hello Erica, We're sorry to learn your experience was not positive. This issue has been looked into by our dedicated complaints department - they emailed you on 6/12/18. Please direct all further correspondence to this department. We apologise for any frustration caused. Kind regards, mM CS

Posted 5 years ago

“jokers. website gave price as £118... then offered £11.60. phone was perfect condition.”

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Posted 5 years ago

Hello, We're sorry to learn your experience was not positive. The email address provided is not registered on our database; could you please provide your order ID so this can be looked into further? Kind regards, mM CS

Posted 5 years ago

“Just sold a lot of CDs I wasn't listening to anymore. It was easy to scan the cds, pack them in a cardboard box and send them Magpie! I got paid within a couple of days! Easy!!!”

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Posted 5 years ago

“Run a mile Offered 308 for my phones Once received 150 .(scratches ) My other phone they won’t return as it needs clearing with check mend who don’t have a contact no .be careful people dodgy as all hell .”

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Posted 5 years ago

Hello Scott, We're sorry to learn your experience was not as positive. In regards to the device that was regraded to poor condition, this was due to scratches on the screen of the device which goes beyond what we can accept as being in good condition. The price we could offer was affected too, and as the revised price was declined, the item was returned to you free of charge. As we state in our terms and conditions, we check every device against the National CheckMend register. As the other device was flagged in reference to an insurance claim, it could not be tested until this issue was resolved. Once this issue has been cleared with CheckMend, we can proceed with the order. Kind regards, mM CS

Posted 5 years ago

“Sent a Samsung s9 phone with 2 scratches on it which I would say was still in good working order. They sent me a revised offer which was nearly half the offered price originally started saying phone was in poor condition. I know it wasn't. This company are worse than my local cex store. I now refuse to have anything else to do with this company who prey on desperate people in these financially difficult times.”

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Posted 5 years ago

Hello, We're sorry to learn your experience was not positive. When your device was received and tested, scratches were found all across the screen of the device which meant the item could not be accepted as being in good condition as it fits into the poor condition category. Because of this, the item was regraded and a revised offer was made to reflect the changes to the order. Please note, we do not 'prey on desperate people' as stated. Should on order change, we will communicate the reason(s) why to our customers to ensure a transparent process. As well as this, we offer a 14 day grace period in which to either accept or decline the revised offer, allowing enough time to make an informed decision. As the revised offer was accepted, the order was completed and payment was authorised on 8/11/19. Kind regards, mM CS

Posted 5 years ago

“ruined my laptop and then when I called said that you received it like that.”

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Posted 5 years ago

Hello Alex, We're sorry to learn your experience was not positive. When your device was received, our technicians found that the battery of the device had expanded which meant the item could not be accepted as being in good condition as it was faulty. Because of this, the item was regraded and a revised offer was made. As the offer was declined so the item was returned to you on 20/8/18 as per our price promise. Our dedicated complaints team have looked into the order and provided more information for you - please direct any further correspondence to our complaints team. Kind regards, mM CS

Posted 5 years ago

“Great for books, appalling for tech and customer service are very slow at replying to emails even when chased for an update.”

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Posted 5 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your tech orders, we can see that three orders were made for different devices: - iMac Core i5 3.6 21.5" (Mid 2010) - Xbox 360 E (4GB) - Galaxy J3 (2016) When the iMac was received and tested, it was found that it was the incorrect item. What we did receive was a IMac Core i5 2.5 21.5" (Mid 2011) 4GB, which was faulty. Multiple spots of liquid damage were found as well as dust under the screen of the device. Because of this, your item was regraded and a revised offer was made. The revised offer was accepted after 5pm, meaning it missed the 2pm cut off point for same day payment. Payment was made the next working day (10/9/18), as per our terms and conditions. The Xbox has a parental lock on it so we cannot access it to test it fully. Because of this, the item was marked as faulty. The passcode provided has been tested but is incorrect. The revised offer has been declined so the item will be returned to you free of charge. The Galaxy J3 phone was found to be Google locked when it was received and tested. We cannot accept devices with security locks and we request that they are removed prior to sending. The item has been returned to you free of charge. Kind regards, mM CS

Posted 5 years ago

“I sent my iPhone to them once my contract was completed and I had upgraded to the newest model. My phone was in perfect condition when I sent it, wrapped in tissue paper in an iPhone box in a padded bag. I then received an email with a revised offer for £20. Knowing that the phone had no issues I requested that it was sent back to me. Upon opening the box I can see that the screen protector has been removed and the screen badly damaged, I now have a damaged phone which is worth nothing and receiving absolutely appalling customer service from the conpany”

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Posted 5 years ago

Hello Aimee, We're sorry to learn your experience was not positive. When your device was received and tested, it was found that the item had a pixel fault which meant the device was faulty rather than being in the good condition as originally stated. Because of this, the item was regraded and a revised offer was made, which was declined. This meant the item was returned to you free of charge. We requested images of the device prior to sending to determine whether the damage had occurred in transit, but these were not provided. The information for our complaints department has been shared with you through email, should you wish to raise a complaint. Kind regards, mM CS

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie Reviews