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musicMagpie Reviews

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

Company Reviews

4.6

Based on 9,493 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My phone was valued at £105 because it met all the criteria, everything worked as it should and it had no chips or cracks on the screen. However, after sending it in I was informed that the "item is not as specified" because apparently the NFC was not working. First of all, I had used my phone the week before to make a contactless payment and the NFC worked just fine. And second of all, a malfunctioning NFC chip does not bring the value of a phone down by 75%! The revised offer I received after the evaluation was only £27 which is ridiculous. I'm guessing they expect you to not want to go through the hassle of getting your items sent back to you, so they find/ create minor faults and hope that you accept the small fraction of the original price that they offered you. On top of all this, when I got my phone back from them after declining their revised offer the original box and screen protector that I sent the phone in were both missing. Absolutely disgraceful behaviour. Avoid at all costs!”

Posted 3 years ago

“Did not send full item then made lies would send missing part until return policy date expired and now ignore all correspondence. Not what I expected for spending over £500”

Posted 3 years ago

“Ordered iPad and arrived minus charger promised. Music magpie lied saying would rectify for period of return policy and once expired ignored all correspondence”

Posted 3 years ago

“This company should be avoided at all costs. As well as offering you pittance for your items, on receipt of them they will then claim to ‘reject’ them on the grounds they are falsely either ‘damaged’ or ‘missing’ and then refuse to return them back to you unless they’ve quoted you above £15.00 per item to begin with, which is highly unlikely since books and DVDs typically sell for pence as opposed to pounds on their site. As in my case they claimed DVD box sets which were NEW, UNOPENED and still with the plastic covering on were all considered either “missing” or “damaged” and because none of them were over £15 they kept ALL of them, around half of what I actually sent them. Frustratingly, as I learnt to my detriment, they then covered their sorry arses by cleverly worded small print which is neither clear or arguable since it serves to only cover their underhanded tactics. Another example of this was when they initially offered my son £21.88 for an under used PSP Go still in its original box with everything in tact, only for them to make a revised offer (10 DAYS later) of £2.80, following their so called inspection which found it to be ‘incomplete’. Again this was an unsubstantiated claim on their part. I did get it back, in the end but only because they originally quoted me over £20 had it not been over this amount they would have kept that too. In a nut shell this company makes money from ripping people off. Their conduct is nothing short of contemptible and if you question it (like I did) you’ll get an arrogant response back which ‘thanks’ you for your email along with a copy of a small section of their less than transparent ‘terms and conditions’. What should be in that small print is how they will make false claims as to the condition of your property or state (also falsely) that items are missing as a blatant attempt to prevent them from paying you what your owed and what they quoted you to begin with. In my instance I was quoted £106 for 138 items. In the end they paid me £40 and kept hold of every single item they claimed to reject!! The majority of the items was stuff my kids wanted to sell, things they didn’t use or hadn’t even opened like dvd etc just to get a bit of extra money which is the sole reason I’m driven to write this. Worse still is that they don’t even tell you in advance what their so called final offer will be. They will just pay the heavily discounted revised amount straight into your bank account with prior consent based on the presumption you are in agreement, whether you are or not!!! When you confront them they will tell you they acted within the constrains of the law but even if that were true (and right now it’s already consumed me more than it should) it doesn’t discount from the fact that they acted in such an unscrupulous fashion which is totally driven by greed. So to those of you that will be hoping and perhaps expecting to make a bit of extra money from trading their unwanted items ‘with ease’ (like they state on their website) the truth couldn’t be more different. You don’t get ‘cash quickly’ either, that too is an unsubstantiated claim of theirs. What they will ACTUALLY do is rip people off to serve their own ends by misleading customers into thinking they are entering into a honest transaction but BE WARNED YOU ARE NOT!!! So don’t bother either keep hold of it or better still give it to charity like I wished we’d done as your’ll feel much better for and if you can discourage others from using this site and use social media to spread the word, like I say avoid at all costs!!!”

Posted 3 years ago

“I have used multiple companies that buy dvds and music magpie has to be the worst. They declined two dvds as they indicated they were damaged (I have previously verified them on my pc), one conveniently was the most valuable one and the other was probably the next most valuable. Nice Try Music Magpie, never ones to let a pandemic stop you from fleecing people. If you are thinking of selling your dvds, avoid. WeBuyBooks and Ziffit are much better options. I have only left one star because you can't leave a 0,”

Posted 3 years ago

“Appalling customer service!!! Dont sell anything using Magpie!!! They will lie to you, lose your stuff etc. We sent three phones and one watch to Magpie. Initially they valued it at £70, which was acceptable for us since there were old devices. I am not a first time seller when it comes to Ebay but I am a newbie to Magpie and was stupid not to stick to my habits of taking pictures of the contents before I sell them or send them away...! Week later I receive a few emails saying that one of my phones is still locked to my account (of course I signed out before I restored the device!). Ok, I double-triple checked my account, took screenshots proving that device is not locked to my account at all! But Magpie still says that device is connected to my account, therefore they wont pay for it. NEXT, my mini Samsung was reported to have a burnt screen and faulty LCD, which is a total b*llshit, naturally. Therefore, instead of £10 they offer £1. Of course I declined. Third device. My Moto 360 was apparently 'lost' or 'not received' by Magpie. And of course everything was blamed on me. I explained that I placed all 4 devices in the same box, all nicely wrapped. Now I am waiting for their 'verdict' on my One M9 watch ,what pathetic excuse they will come up with now , just not to pay initial price... I already declined everything, requested for all 4 devices to be returned back to me , in the same good condition I sent it to them, including 'lost' Moto 360. Now it's just a waiting game. I will get going to Trading Standards complaining about Magpie. Use Ebay and always take pictures of what you sell before you pack it and send it away!!!”

Posted 3 years ago

“Never use this company. They are useless. Can’t talk to them either on phone. Rubbish customer service. They delayed payment for a week. Shocking company”

Posted 4 years ago

“Ordered an unlocked iPhone but instead I received a locked iPhone which meant I had to go to a post office to return it. When I followed up in the knowledge that it had been received at their warehouse I was told I would have to wait up to 7 days before a replacement could be sent. Remember the fault was with them. In the end they advised that they had NO unlocked phones & would refund me. Very poor service & the customer care team had no compassion to my plight”

Posted 4 years ago

“Really dont recommend using this company Very misleading information on the website and not at all what you would expect I will NEVER think to sell my devices here again I wish more people were aware”

Posted 4 years ago

“awful company. Online value was £144, when I sent it to them it was in perfect condition, not a mark on it (I took pictures as evidence) and the contact me to offer £99 due to deep scratches. There was not one scratch on the phone at all. Their TV advert is so misleading, they do not want to pay the correct price and fully intend to offer less before you send the phone. I will be going to trading standards.”

Posted 4 years ago

“Waited in all day on the Thursday.got told to rebook a slot which was for the following Monday and no show again after waiting all day again.shocking service all round.awful”

Posted 4 years ago

“My payment was downgraded For my MacBook Pro because of lack of power supply. I could have understood if a) it has been asked for and b) the adjustment was for the cost of a new one. It was for ten times the amount of a new one. Looking for any excuse to downgrade hoping that you’ll just push sell. I agree with other comments to this effect.”

Posted 4 years ago

“I was offered £89 for my iPhone 7 when they received it they claimed the screen was smashed and reduced the offer to £22.20 ! I declined the offer and they returned it in PERFECT CONDITION! Total rip off merchants ! have since sold my phone to another company for £75.”

Posted 4 years ago

“They offered me £89 for my iPhone 7 when they recieved my phone they said it had a smashed screen and offered me only £22.20 ! I declined the offer and they returned my phone in PERFECT CONDITION ! RIP off merchant ! I have since sold to another company and recieved £75 they offered.”

Posted 4 years ago

“needed to return 3 items but opera, edge and firefox browser clearly show no return buton, so cant even return it with a printed label. also android app 2020, march/april, also doesnt have a return button. i feel this is a dispickable move by magpie to help stop you returning items. you have to email them and well ill tell you what happensa there lol,.. Stay away if you want a retun option thats simple and up to date. hell you you even just want a return option. n still waiting to see whats happened.”

Posted 4 years ago

“I ordered an UNLOCKED Iphone, but received one that was locked to Vodafone. How RUBBISH is that? After correspondence (no ability to speak to anyone), I was advised either to send it back to get it unlocked, which could take several days, or to send it back for a refund and order another one - which would be quicker but which would involve me having to fork out another £400, before getting a refund for the first one. And the new one I would have to order is more expensive - nice one, Music Magpie!) So I have now sent it back(the refund had better come quickly) , as I need a new phone urgently, but have as yet heard nothing to follow up on my request for some consideration that the new phone would be more expensive. No sense of accommodating the customer due to a fairly major mistake on their part. I am now without a phone, which is a major problem given I need it for work, and is my main means of contact with family and friends (in these times of isolation). NOT IMPRESSED!!!!”

Posted 4 years ago

“Do not use to sell your old gadgets. I sent off my MacBook and two iPhones to cash in. Once they arrived at their wares house they drastically reduced the price and told me they were simply faulty. No explanation at all. So I opted to have the gadgets returned. My laptop was returned smashed and one of my iPhones was covered in scratches all over the screen like it had been kicked along the floor. I couldn’t believe it. When I questioned this with them they were abrupt in telling me that this must have happened in transit but I couldn’t claim any compensation. A few weeks later I bit the bullet and sent them off again just accepting the faulty price. 2 weeks later and nothing.... eventually I got in contact with a rude live chat assistant who told me only the phone had arrived and the MacBook didn’t. I couldn’t believe it! They were in the same box. Such an awful awful experience. Oh and by the way, they don’t have a contact telephone number. I wonder why! Complete scam.”

Posted 4 years ago

“Sent my iPhone to them in pristine condition after they valued it higher at £90 . They then offered me only £22 claiming it was already damaged (2 white spots on the screen) I know for a fact that it was in excellent condition . After I rejected their offer they returned the phone to me damaged. Basically my opinion is ; it’s a scam where if you don’t accept the reduced offer they damage the phone and send it back to you claiming this was the way the phone was before you sent it to them. Stay away from this company like the coronavirus! My advice would be to take a most recent picture of your phone before you send it to them. Otherwise you have no evidence to substantiate your claim. Also there is no proper helpline other than an email service so no kind of Customer Service to get to the bottom of what happened. A Stonewalled generic response from them .”

Posted 4 years ago

“In January I sent over 100 CDs and DVDs via Music Magpie's chosen courier (Hermes) to be sold. About 10 days after the goods were collected I followed up with the Customer Service team to query why I hadn't been paid yet. The response was that they couldn't chase the courier yet but they would follow up on my behalf. Nothing further happened on their part. Upon my recent follow-up email, I was advised that since my request was outside their 28 day period, nothing could be done. This means I have effectively donated the goods for free since I won't be getting paid now. Luckily it was only a very modest amount I was due to be paid so I'm not bothered financially. However, the fact remains that the service is extremely poor and if I had known what I know now, I would have simply donated the goods to one of my local charities instead. I won't ever use Music Magpie again or recommend it to anybody. They are beyond useless. DO NOT SELL ANYTHING TO THIS COMPANY.”

Posted 4 years ago

“1. They claim to be contactable by telephone; they have no customer service phone number. 2. What customer services say they will do (by email) is not adhered to. 3. Despite volunteering to refund on an item that was not as described, they switched to offering a replacement after I had bought an alternative on the basis of what they proposed.”

Posted 4 years ago

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musicMagpie is rated 4.6 based on 9,493 reviews