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musicMagpie Reviews

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

Company Reviews

4.6

Based on 9,493 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after shopping with you through amazon for a number of years, I decided to deal with you direct through your own website. now a week after my first order I have received an email informing me of a TECHNICAL problem which has resulted in my order not being fulfilled. Doesn't bode well for the future. Having said that, the rest of my order has turned up promptly many thanks. i have enjoyed (mostly) my dealings with you in the past and I hope that this is just a blip”

Posted 5 years ago

Hello William, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that one of the items in your order could not be processed due to a technical issue. We apologised for the convenience this has caused and we can assure you this is an isolated incident. We can see that this is the only item affected in your orders so far. Kind regards, mM CS

Posted 5 years ago

“Two out of the four CDs I purchased had flaws which made them unlistenable.”

Posted 6 years ago

Hello David, We're sorry to learn your experience was not positive. If you could get in touch with our customer services team to identify which items were unsuitable, they will be more than happy to help with this issue. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 5 years ago

“Dodgy company. I ordered an iPhone 5c in December for my 8 year old, he's not exactly one for looking after stuff so ordered what was a pretty cheap phone at the time. I ordered the IPhone 5c through their eBay store for the princely sum of £79.99 for an grade A unlocked phone in green. (sons favorite colour) Anyways all was well until early February when it stopped turning on, so sent the company an email and sent it for repair. A few weeks later the company basically said it was broken beyond repair (didn't specify what was wrong) and said they didn't have any replacement in stock. (they were still selling that model on their ebay store in the same colour and capacity albeit at an inflated price, £129.99). Anyway they simply said they would send a refund for the £79.99 which they couldn't since the bank account used at the time is now closed. After pointing out they still had the same item in stock and that the bank account used was closed so could we arrange either a replacement or another payment to almynew bank, they simply told me a refund was issued and then stopped responding to me. Anyways I'll admit its a bit if an odd situation, but still, buyer beware! .”

Posted 6 years ago

Hello David, unfortunately the email used for this review is no on our system. Can you please provide an order ID so this can be looked into? Kind regards, mM CS

Posted 6 years ago

“The Wii I brought does work but is in very poor shape and has a habit of freezing. It was rated as being in good condition when it clear is not”

Posted 6 years ago

Hello Thomas, We're sorry to learn the item you received was not in the correct condition. If you'd like to return the item so the issue can be looked into further, please contact enquiries@musicmagpie.co.uk. Kind regards, mM CS

Posted 6 years ago

“Disappointed that, after holding one consignment I had sent them, for 4 weeks, they came back to say many of the contents were missing. I had always had good experiences until then, but now feel that I can not trust what they say.”

Posted 6 years ago

Hello Ray, We're sorry to learn your experience was not positive. When your order was received, 11 items that had been listed in the order were not received. We apologise that this wasn't communicated to you sooner. As these items were not received, we could not issue payment for them - your order was sent to be completed. on 20/3/18 with payment being made the same day. We apologise for the delay and any inconvenience caused. Kind regards, mM CS

Posted 6 years ago

“Sold my MacBook Air in working condition was given the price of £340 only to receive an email saying there was liquid damage so they changed the offer price to £42 as it was faulty (definition of faulty on the website states that the laptop does not stay on or work without power) which was not the case for mine. I rejected the offer only to receive my laptop back today in perfect working condition (as it was when I sent it) with the tiniest bit of discolouration on the screen. I understand saying the laptop was poor condition as it had some liquid damage but to offer me £42 and say it was faulty is absolutely ludicrous! Obviously just trying to scam people out of money.”

Posted 6 years ago

Hello, so this can be looked into further could you please provide your order ID? Kind regards, mM CS

Posted 6 years ago

“I ordered a Wii game, which was shown as in stock and available, for my granddaughter, and paid for it. However, I received an email stating that there had been a technical issue and that game was in fact NOT in stock. My account is being refunded, however, I now have to explain to a 4 year old that she hasn't got a game coming after all”

Posted 6 years ago

Hello Tony, We're sorry to learn your experience was not as positive as we'd have hoped. We apologise for the inconvenience and frustration caused by the technical error which affected your order. These kinds of errors are incredibly rare, and a refund was issued for the item as we could not fulfil the order. Kind regards, mM CS

Posted 6 years ago

“Sent phone with no option to specify that SD cover was loose, easily fixable, but obviously should be factored in price. Received revised offer of less 8% of the original price offered (Unlocked device, not a single scratch), completely unacceptable offer ofc. My guess is that once they have the item people are more likely to just accept this counteroffer rather than give you a fair price, hence why they're often at top price offers.”

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, we can see that your item was originally listed as being in good condition. When your device was received and tested, it was found to be faulty due to the waterproof seal being damaged, as well as the back of the device being smashed. Due to the damage to the device, it was regraded to faulty and a revised offer was made. As the revised offer was declined, the item will be returned to you, free of charge. Kind regards, mM CS

Posted 6 years ago

“Some of the CD I've received did correspond to the song titles and did want to go through the hassle of sending them back for that I give u 2 star”

Posted 6 years ago

Hello Dennis, We're sorry to learn of the issues with your order. For this to be rectified, could you please contact customer services directly and explain which items you had problems with? Kind regards, mM CS

Posted 6 years ago

“I paid for next day delivery and was informed that the delivery needed to be signed for. The issue is that it took 4 days to receive the delivery and it was left on the door step! The phone was missing the head phones. I will not be purchasing anything from music magpie again.”

Posted 6 years ago

Hello Peter, We're sorry to learn your experience was not positive. Having looked into your order, we can see it was placed on a Friday. As we state on our website, tech orders placed on a Friday will reach you the following Tuesday. This was the case for your order. We apologise that the item wasn't delivered to you directly - unfortunately as delivery is handled by Royal Mail, this was beyond our control. Accessories are not included with tech items purchased on our store, unless stated specifically on the listing. Kind regards, mM CS

Posted 6 years ago

“I ordered an iPhone 6s on the 23rd of December. I received it on the 28th. As I was ready to use it, I put my GiffGaff sim in and it said that it was locked and "could not support the sim". I tried my old T-Mobile and Lycamobile sims too. I contacted them and returned the phone... I get a replacement and once again IT IS STILL LOCKED! What's worse is that both times I ordered an 128gb model and got 16gb. I first ordered the phone 5 weeks ago and haven't been able to use it once. Thank Music Magpie! Absolutely terrible! D:”

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive; and we apologise for the inconvenience caused with your order. A refund was issued for your item on 8/2 which should have cleared with you a few days later. Kind regards, mM CS

Posted 6 years ago

“The phone I purchased was a refurbished one and was not as stated at all! Very scratched when arrived, expected it to be in much better condition. Also had lots of problems with it, Battery is very very bad and runs out after about 40 minutes or less. Unexpectedly turns off when battery is nearly full! Very dissapointed.”

Posted 6 years ago

“I received an iphone 6s in supposedly pristine condition however it had a completely useless battery which only held it's charge for 2 hours!! Apparently it had passed quality controls which I find extremely hard to believe?! It has therefore had to be sent back to be repaired.......”

Posted 6 years ago

“Phone never received spent ages trying to contact them and promised they would call back and look into it.Only positive was I had free calls on my phone plan other than that would have cost me a fortune on calls.Eventually did receive a refund after a lot of calls to them and Royal Mail.Seems to have got lost with Royal Mail but Music magpie customer services has a lot to be desired.”

Posted 6 years ago

“Entered delivery address details but items were sent to billing address. Otherwise a quick and pleasant process.”

Posted 6 years ago

“I ordered a Galaxy s6 edge for my wife and liked it so I looked on line and ordered one for myself, the one I ordered was supposed to be unlocked but it was locked to 3 so I had to send it back. Got standard regret e-mail and my money back, looked again and saw another Galaxy 6 edge 64 GB unlocked cost a bit more but with £10.00 of so ordered it. When it came it was the same, locked to 3, guess what got the same regret e-mail, to the letter, no explanation or anything, no human involved got my money back, just wasted a month of my time, no customer service at all.”

Posted 6 years ago

“Phone was received on the Saturday but got an email on Monday saying it was received after 2pm and that payment wouldn't be made until the following day”

Posted 6 years ago

“Disc quite scratched”

Posted 6 years ago

“Still.not reciveved items”

Posted 6 years ago

“The battery on the item only lasted 30 minutes, before it needed recharging.”

Posted 6 years ago

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musicMagpie is rated 4.6 based on 9,493 reviews