Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

“First class service,would not hesitate to recommend!”

Posted 3 years ago

“Easy to use and they do what they say they will. They also keep in good contact with updates on the various stages until completion. Have used several times with no fuss”

Helpful Report

Posted 3 years ago

“Really easy service to use, easy to scan, courier collects and money is paid a few days later. Good and easy way to recycle different items that you no longer need, one less star because you can get more money for some items through other sites.”

Helpful Report

Posted 3 years ago

“Fantastic service.. Allowed me to sell on my cd and dvd collection quickly and easily.. Decent prices paid.. The app works well and scans the barcodes quickly on each CD DVD allowing you to quickly scan through a large amount. Free collection and email notifications at every step.. I highly recommend!”

Helpful Report

Posted 3 years ago

“Bought an Apple Watch from them. Two weeks in, watch died. Completely lifeless, wouldn't accept a charge. Sent it back using their packaging etc. They told me that the serial number on the watch didn't match the one they had sent me!?!? I only owned the one watch, bought from them and sent it back to them! They effectively accused me of fraud! Gets even worse. They then say they will send my watch back to me,....but they never have. This was a month ago now. I have no watch and they have not issued a refund. Their phone number no longer accepts calls, and every time you email, you get a brand new person "thanking you for for your email" and "it will get looked into etc". What they didn't quite have the guts to accuse me of was fraud. How they have acted is CRIMINAL. Do NOT take the risk with them. To receive some tech from them, it not to work and then them say serial numbers don't match "according to their spreadsheet" absolutely floored me. Just avoid them and their poor Admin and terrible customer services!”

Helpful Report

Posted 3 years ago

“Timewasters always cut the online offer price. Tried to sell my iPhone 8 Plus to them in good condition. They offered me £235 for the phone online then when they received the phone they cut the offer down to £141 quoting deep scratches as the reason. I don’t think they ever pay the online quoted price and offering £141 for an iPhone 8 Plus is quite frankly a joke. Would not use again and would not recommend. Go Mazuna the offer is Usually a bit less but at least they actually pay you what they quote.”

Helpful Report

Posted 3 years ago

“Quick easy hassle free selling service 100% recommended”

Helpful Report

Posted 3 years ago

“Don't bother. Sent me a faulty PS4 clearly untested. I went on chat and they didn't send me the transcript, then they lost the transcript. Now been on chat for an hour trying to confirm refund. I filed a complaint about the service with Music Magpie and when I was not happy with the response I asked what the next step was. I was told that there was nowhere else to go, no further escalation was possible within the company itself and that they are not regulated and neither is there an ombudsman. This is extremely dodgy and if you still want to use this company after reading this review then I must warn you that you are taking a big risk. There are so many other options out there for you, retailers that offer much better customer service with staff who actually take responsibility for their mistakes.”

Helpful Report

Posted 3 years ago

“iPhone 7 purchase The phone received was supposed to be “Very Good” but was dirty, very worn and scratched. All the buttons were scratched to the point of bare metal showing beneath and I saw no evidence of refurbishment. I do not believe the phone fitted the description of being in “Very good” condition and do not believe it was worth the money charged. Customer Services took line of “take it or leave it”, so whilst not (hopefully) out of pocket have the inconvenience of trying to get out (COVID-19 restrictions in place) and send the thing back. I have no phone to give as promised present. - Really poor service!”

Helpful Report

Posted 3 years ago

“iPhone purchase The phone received was supposed to be “Very Good” but was dirty, very worn and scratched. All the buttons were scratched to the point of bare metal showing beneath and I saw no evidence of refurbishment. I do not believe the phone fitted the description of being in “Very good” condition and do not believe it was worth the money charged. Customer Services took line of “take it or leave it”, so whilst not (hopefully) out of pocket have the inconvenience of trying to get out (COVID-19 restrictions in place) and send the thing back. I have no phone to give as promised present. - Really poor service!”

Helpful Report

Posted 3 years ago

“Appalling service. I sent 4 orders which were all picked up at the same time. Apparently there was over 2 weeks between the first one arriving and the last. So don't believe their claims about paying quickly. Also 2 of my orders they reduced the amount without consultation. They also failed to respond to some of my emails chasing up my orders. Will never use them again”

Helpful Report

Posted 3 years ago

“Over three months of numerous ‘chats’ and emails to MusicMagpieI I finally got my money refunded for a purchase I made in December 2018. The issue arose when the mobile phone I purchased from MusicMagpie for £265.49 was faulty. As a result, I returned the phone to them on 7th of October 2019. Which I then received an email to say “I’m pleased to inform you that we have successfully repaired the reported fault.” They had not and proceeded to send me a faulty iPhone with the home button not working- bizarrely the phone I sent back home button was working. So yet again I had to send the phone back. There was an attempt to pay the monies owed to me to a closed bank account on 29/12/2019 and from their point of view it was ‘Refunded’. Even though the money was returned immediately from the bank they did not believe me and I had to play a cat and mouse game every day to get contradicting answers about my money, Saying they had refunded me again, so I waited then contacted them to inform them they had not. They told me they couldn't refund it. Frustrating was not even the word. Customer service is awful, contradicting and sarcastic. For a cheap phone you get cheap service. Would not waste your money with this website. Phone becomes unusable within months, and is just a hassle to get your own money sent back to you. Perhaps they hope you will stop trying after hours a week of chasing it. I tried to complain and no response. Awful.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service, they sold me an xbox 360 game that doesn't work, took pictures of the screen to show them that not even 5 minutes into the game it stops. Sent back for a refund, they now say they haven't received it back yet I have my proof of posting, sent them a picture of the receipt and guess what, no reply and no refund! And now I've just received a notification that the game I purchased has been relisted! Not happy at all, will never be using their company ever again. By the looks of the reviews I'm not the only one. Well over a month later and still not received my refund!”

Helpful Report

Posted 3 years ago

“After getting an online valuation I sent the item then received an email informing me they were not prepared to pay for it but they will be recycling the item not returning it to me.”

Helpful Report

Posted 3 years ago

“***DO NOT USE MUSIC MAGPIE*** Sent them a fully working iPhone in the original box which I had packed in a larger box with packaging paper, then they email me saying the phone is “bent beyond repair” and try and scam me out of £300. Joke of a company they just hope you can’t be bothered and accept the lower offer.”

Helpful Report

Posted 3 years ago

“***DO NOT USE MUSIC MAGPIE*** Sent them a fully working iPhone in the original box which I had packed in a larger box with packaging paper, then they email me saying the phone is “bent beyond repair” and try and scam me out of £300. Joke of a company they just hope you can’t be bothered and accept the lower offer.”

Helpful Report

Posted 3 years ago

“Feel robbed and let down ☹️. 1st time user, packed all my goods up, given a price, then all of a sudden a whole box goes missing! £70 pounds down.ruby at customer service was unhelpful, even contacted the MD to just get someone to just take a look for the missing goods but just robot answers. Money was to help reflective who's been shielding in lockdown. Feel let down and sick to my stomach a company this size has such a poor customer service and regard for users. Word of mouth travels fast, I'd avoid like the plague any goods could vanish without a trace!”

Helpful Report

Posted 3 years ago

“Appalling service. I ordered a replacement phone and paid for next day 24 hour delivery. The item was ordered on Thursday for arrival on Friday. The RM tracking shows the parcel still at the northwest delivery centre, as I live in Somerset it is clear that it is not at the right place. Try to speak to customer service is appalling, they are not accepting calls, they do not answer requests and chat has a 10-15 minute queue. When you do finally get through on chat all you get is lame excuses and no help to solve the problem. If your reading this I advise you to avoid this company.”

Helpful Report

Posted 3 years ago

“THIS IS A WARNING ABOUT SELLING NOT BUYING I used them to sell my entire CD collection. The prices quoted are ridiculously unfair but I accept they are a business and it was my decision to sell. The convenience of a courier pick up was what swayed me. They had 426 CDs from me and were collected by Hermes on the agreed day (note they give you a 12 hour window for pick up so you will need to spend the day waiting) After 7 days - that’s how long Hermes take to get them to Music Magpie. It is not as quick as they pretend on the ads - I was contacted saying 7 of the CDs were missing. 7. Out of 426. It came to less than a fiver. I couldn’t be bothered to argue and accepted payment minus 7 though on the feedback I did say there was no way 7 were missing as it was my entire collection. To their credit they gave the additional few pennies after receiving this. The second time I had a few DVDS, games, books, etc that I would normally give to charity but since we are in lockdown I thought I would use Music Magpie again just to de-clutter. Hermes were fine (except the aforementioned 12 hour window) and a week later Music Magpie emailed and said my payment would go through the next day as they received my parcel before 2pm. EIGHT days later and after me chasing it daily they have finally coughed up. No explanation as to why it was late, no apology. Just standard email responses of they were looking into it. It’s just not good enough that twice now something that is advertised as next day payment and so simple really isn’t.”

Helpful Report

Posted 3 years ago

“Guys I would really avoid this service if selling a phone. They offer you a higher than average price but then pick tiny tiny faults & drastically reduce the price. I was quoted £340 and then sent in my perfectly functioning phone it’s says they allow wear and tear. They reduced my price to £90 for a tiny crack on the rear. However in the correspondence they said it was on the screen and that this was causing dead spots which is entirely untrue. The reviews on trust pilot don’t seem genuine either written by employees or friends of the company. They flag all the negative comments to get them removed and they only get reinstated once the reviewer provides all the email correspondence with the company which most people probably can’t be bothered too hence there are not many negative reviews. AVOID AT ALL COSTS!”

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie Reviews