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musicMagpie Reviews

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

Company Reviews

4.6

Based on 9,493 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timewasters always cut the online offer price. Tried to sell my iPhone 8 Plus to them in good condition. They offered me £235 for the phone online then when they received the phone they cut the offer down to £141 quoting deep scratches as the reason. I don’t think they ever pay the online quoted price and offering £141 for an iPhone 8 Plus is quite frankly a joke. Would not use again and would not recommend. Go Mazuna the offer is Usually a bit less but at least they actually pay you what they quote.”

Posted 3 years ago

“To add to my previous comments of dissatisfaction I took the courtesy of sending my I phone box and kept the glass protector on bearing in mind my I phone is being sent back to me as I declined the insulting offer I asked for the glass protector to be sent back and the box I was told my phone was cracked all over the place utter rubbish I was told to send it in a box I did Only to be emailed yesterday my phone will be returned not in its original packaging that’s been thrown away along with the glass protector my phone was immaculate I had only upgraded a month ago Very disappointed in the saga I will screen shot how I receive my phone if it’s not in as good condition as when sent it I will be going to trading standards I don’t think the reviews are all kosher but that’s my opinion maybe some are”

Posted 3 years ago

“Why i am not surprised to have received an email offering a lower amount than stated. My phone was in 'good' condition with only slight wear and tear for the age, a couple of light scuffs and for you to drop the offer from £30 to £18. Everything was in full working order, clean and a couple of slight scuffs, no screen damage, touch screen in still full working order fully operating but like I say not surprised as I bet it could have never been out of the box for you to have offered a revised offer. You can pay me out and I will NOT be using this company again and telling everyone to swerve you.... Joke.... best pay my £5 referral bonus on top of this”

Posted 3 years ago

“Hopeless useless idiots.”

Posted 3 years ago

“I ordered a 4CD set. One disc was missing. I started the returns process etc. Musicmagpie asked why I wanted a refund [?!?] and then 'emailed' me to ask for an 'email address' to send a returns label [ ?!? ] and then when I replied saying use the one I'm 'emailing' you on etc they asked the same question again. This is absurdly poor service and I shall not recommend them. Order number: 16-05294-04399 Item ID: 293471202686 Seller ID: musicmagpie Return ID: 5153436385”

Posted 3 years ago

“Don't bother. Sent me a faulty PS4 clearly untested. I went on chat and they didn't send me the transcript, then they lost the transcript. Now been on chat for an hour trying to confirm refund. I filed a complaint about the service with Music Magpie and when I was not happy with the response I asked what the next step was. I was told that there was nowhere else to go, no further escalation was possible within the company itself and that they are not regulated and neither is there an ombudsman. This is extremely dodgy and if you still want to use this company after reading this review then I must warn you that you are taking a big risk. There are so many other options out there for you, retailers that offer much better customer service with staff who actually take responsibility for their mistakes.”

Posted 3 years ago

“iPhone 7 purchase The phone received was supposed to be “Very Good” but was dirty, very worn and scratched. All the buttons were scratched to the point of bare metal showing beneath and I saw no evidence of refurbishment. I do not believe the phone fitted the description of being in “Very good” condition and do not believe it was worth the money charged. Customer Services took line of “take it or leave it”, so whilst not (hopefully) out of pocket have the inconvenience of trying to get out (COVID-19 restrictions in place) and send the thing back. I have no phone to give as promised present. - Really poor service!”

Posted 3 years ago

“iPhone purchase The phone received was supposed to be “Very Good” but was dirty, very worn and scratched. All the buttons were scratched to the point of bare metal showing beneath and I saw no evidence of refurbishment. I do not believe the phone fitted the description of being in “Very good” condition and do not believe it was worth the money charged. Customer Services took line of “take it or leave it”, so whilst not (hopefully) out of pocket have the inconvenience of trying to get out (COVID-19 restrictions in place) and send the thing back. I have no phone to give as promised present. - Really poor service!”

Posted 3 years ago

“Appalling service. I sent 4 orders which were all picked up at the same time. Apparently there was over 2 weeks between the first one arriving and the last. So don't believe their claims about paying quickly. Also 2 of my orders they reduced the amount without consultation. They also failed to respond to some of my emails chasing up my orders. Will never use them again”

Posted 3 years ago

“Despite having emails to say that they had received my goods, I then had an email to say they hadn't recieved anything so weren't paying for anything. Turns out they did have my goods all along. Very poor service. Felt like they were trying to con me out of my money. Will not be using them again.”

Posted 3 years ago

“Over three months of numerous ‘chats’ and emails to MusicMagpieI I finally got my money refunded for a purchase I made in December 2018. The issue arose when the mobile phone I purchased from MusicMagpie for £265.49 was faulty. As a result, I returned the phone to them on 7th of October 2019. Which I then received an email to say “I’m pleased to inform you that we have successfully repaired the reported fault.” They had not and proceeded to send me a faulty iPhone with the home button not working- bizarrely the phone I sent back home button was working. So yet again I had to send the phone back. There was an attempt to pay the monies owed to me to a closed bank account on 29/12/2019 and from their point of view it was ‘Refunded’. Even though the money was returned immediately from the bank they did not believe me and I had to play a cat and mouse game every day to get contradicting answers about my money, Saying they had refunded me again, so I waited then contacted them to inform them they had not. They told me they couldn't refund it. Frustrating was not even the word. Customer service is awful, contradicting and sarcastic. For a cheap phone you get cheap service. Would not waste your money with this website. Phone becomes unusable within months, and is just a hassle to get your own money sent back to you. Perhaps they hope you will stop trying after hours a week of chasing it. I tried to complain and no response. Awful.”

Posted 3 years ago

“Absolutely disgusting customer service, they sold me an xbox 360 game that doesn't work, took pictures of the screen to show them that not even 5 minutes into the game it stops. Sent back for a refund, they now say they haven't received it back yet I have my proof of posting, sent them a picture of the receipt and guess what, no reply and no refund! And now I've just received a notification that the game I purchased has been relisted! Not happy at all, will never be using their company ever again. By the looks of the reviews I'm not the only one. Well over a month later and still not received my refund!”

Posted 3 years ago

“After getting an online valuation I sent the item then received an email informing me they were not prepared to pay for it but they will be recycling the item not returning it to me.”

Posted 3 years ago

“***DO NOT USE MUSIC MAGPIE*** Sent them a fully working iPhone in the original box which I had packed in a larger box with packaging paper, then they email me saying the phone is “bent beyond repair” and try and scam me out of £300. Joke of a company they just hope you can’t be bothered and accept the lower offer.”

Posted 3 years ago

“***DO NOT USE MUSIC MAGPIE*** Sent them a fully working iPhone in the original box which I had packed in a larger box with packaging paper, then they email me saying the phone is “bent beyond repair” and try and scam me out of £300. Joke of a company they just hope you can’t be bothered and accept the lower offer.”

Posted 3 years ago

“Feel robbed and let down ☹️. 1st time user, packed all my goods up, given a price, then all of a sudden a whole box goes missing! £70 pounds down.ruby at customer service was unhelpful, even contacted the MD to just get someone to just take a look for the missing goods but just robot answers. Money was to help reflective who's been shielding in lockdown. Feel let down and sick to my stomach a company this size has such a poor customer service and regard for users. Word of mouth travels fast, I'd avoid like the plague any goods could vanish without a trace!”

Posted 3 years ago

“Appalling service. I ordered a replacement phone and paid for next day 24 hour delivery. The item was ordered on Thursday for arrival on Friday. The RM tracking shows the parcel still at the northwest delivery centre, as I live in Somerset it is clear that it is not at the right place. Try to speak to customer service is appalling, they are not accepting calls, they do not answer requests and chat has a 10-15 minute queue. When you do finally get through on chat all you get is lame excuses and no help to solve the problem. If your reading this I advise you to avoid this company.”

Posted 3 years ago

“I returned my order on the 29th May, we are now on the 18th June and I have had no response and have not received my refund. I have messaged Music Magpie on 3 Separate occasions asking where my refund is and how long should this take, sadly no response...disappointed. Won’t be using them again.”

Posted 3 years ago

“Guys I would really avoid this service if selling a phone. They offer you a higher than average price but then pick tiny tiny faults & drastically reduce the price. I was quoted £340 and then sent in my perfectly functioning phone it’s says they allow wear and tear. They reduced my price to £90 for a tiny crack on the rear. However in the correspondence they said it was on the screen and that this was causing dead spots which is entirely untrue. The reviews on trust pilot don’t seem genuine either written by employees or friends of the company. They flag all the negative comments to get them removed and they only get reinstated once the reviewer provides all the email correspondence with the company which most people probably can’t be bothered too hence there are not many negative reviews. AVOID AT ALL COSTS!”

Posted 3 years ago

“AVOID AT ALL COSTS I sent an iPhone 8 64gb and was offered £192 the phone was in perfect condition with no scratches on the screen, I have photo evidence of the phone on day of posting, 1 week later I receive an email telling my they had revised the offer due to poor condition of the screen stating it has heavy scratches and now offered me £102. I emailed them and contacted them via social media and asked to speak to someone regarding it. No one has came back to me so I have now rejected the offer and I'm waiting for my phone to return. Avoid this company at all costs. I've always used mazuma mobile with no issues but chose these because of higher offer. I will send my phone to mazuma and will receive the £160 offered without them trying to con me. Avoid at all costs”

Posted 3 years ago

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musicMagpie is rated 4.6 based on 9,493 reviews