Musical Images Reviews

Name: Musical Images
Rating: 4.70

4.7 Rating 115 Reviews

79 %

of reviewers recommend Musical Images

Company Reviews

Metrics

Info

4.7

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

020 8952 5535

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Anonymous

Anonymous // 01/01/2019

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“Excellent Service! Competitive pricing, easy order process and free quick delivery.”

Helpful Report

“After extensive research I found the perfect TV and as dubious as I was to buying from musical images due to never hearing of them before, I decided to make the purchase late one evening then went to bed a happy man. It wasnt until the next morning I recieved an email saying that the order was cancelled by Musical Images due to security checks for the payment made on "their end" coming back "not ok". Bearing in mind I have never had any issues with payments previously and I had received a text message from my bank confirming I'd made the payment. I questioned this only to be told that I could re-order the TV with an alternative payment method (difficult as they still had hold of my £1800). I asked them if they could hold the TV for me until the money was returned to me, then I would try again (even though there was absolutely no issue with the payment being made my end). Their response was that there was 1 TV left and once it's gone it's gone. I then asked to speak to a manager who in fairness was quick to give me a call, he explained that my money was being held by a 3rd party company and the payment information provided to them did not match what information my bank holds (again everything was as it should be and there were no issues my end at all). He also informed me that the TV was no longer in stock. I truly believe that I was being lied too and there was no issue with security, the TV has since been taken off of their website due to no stock. I have checked other retailers in the mean time and they have also all sold out before I have had the chance to have my £1800 to purchase elsewhere. In the future I will stick to major retailers like John Lewis and Currys. Disgusting.”

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“I ordered my Devon DCD800 CD Player on Monday June 1st on standard delivery 5-7 days. It arrived early P.M. Wednesday 3rd June. Now listening to Steve Earle again and couldn’t be happier ! Not only quick service but a really competitive price. Thanks Musical Images 👍”

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“Wanted some Bose surround speakers, googled for best price and Musical Images came up trumps, had to wait a few days as out of stock, but was well informed, and arrived as advised, and totaly satisfied with product and service provided, would recomend.”

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“Great product at a great price. Quick delivery as well”

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“Ordered a Sonos One SL at a very reasonable sale price and was delivered within a couple of days. I was kept informed about the order status via email and had no problems!”

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“Purchased a beautiful Kef Muo, seamless experience, great comms and informed all the way. The product arrived as informed and once was well packaged. The Muo has been going for some time now and still holds its own. I have two now so enjoying the stereo experience they offer. Once again it has blown me away the sheer brilliance of it. Great job Musical Images! Great job Kef!”

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“Good price for a Sonos OneSL speaker and came within a couple of days. Ordering on the site was a doddle and email updates on progress kept me informed.”

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“Arrived on time, good service!”

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“Very pleased with the whole experience having just received my Bose Soundbar. A very competitive price, phone call and email to manage my expectations around delivery timescales (due to Covid-19 restrictions) - which tbh were not bad. For an avid Amazon customer, I was really impressed and will be a returning customer”

Helpful Report

“A exceptional deal on price for the Bose 700 Soundbar could not be faulted. Slight delay with delivery but not the fault of Musical Images and I was kept informed of the situation and a refund of express delivery. Overnight delivery by APC and goods arrived on time and excellent condition. Would recommend Musical Images and will check their deals on any further purchases.”

Helpful Report

“I chose to order through Musical Images primarily on price, as there was a very good Easter offer on the product I was interested in. The service has been excellent, with an order placed on the weekend delivered by Tuesday. Delivery was free, so I was pleasantly surprised to find it was a 1 day service that was provided. Thankyou!”

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“I ordered the Denon RCD DM41 DAB - it's a fantastic piece of kit on all fronts. Musical images offered a very good price, and delivered it much faster than I expected - thanks! Would shop here again.”

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“I ordered the Denon RCD DM41 DAB and it's a fantastic piece of kit. Musical images offered an excellent price and it was delivered much faster than I expected - thanks! Would shop here again.”

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“Superb service, excellent leading price and great packaging, what's not to like!!”

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“Easy online purchase, very fast delivery.. ordered on a sunday snd delivered to north of Scotland on tuesday morning 10/10”

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“Great price on Sonos 1 with Alexa. Delivered quickly”

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“Great customer experience from the competitive price to speed of delivery and packaging of my sonos speaker. Will definitely use again.”

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“Bought a great Roberts Radio, which was the best value on the market. When delivery was attempted when I was out, it was easy to rearrange. Top stuff and top service.”

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“I bought 2 sonos PLAY:1 and one of them had a faulty mains lead - a phonecall to musical images and a new cable arrived the next day”

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Musical Images is rated 4.7 based on 115 reviews