“Just over a year ago, we had new covers made due to the old covers were only 3 years old, and was not happy with the material, it never stayed in one place. I was told a cotton fabric would not move so much. I choose a plain material which look very nice , but after a few
months, the material started to bobble, and just did not look right, so I called them in
and told them I was not happy. When they came to see the settee covers, they said it was
just because they were new, and was advised to go over with a fluff machine, and that's it.
Was not happy, because where ever we sat bobbles would appear.
They do say your purchase is guaranteed for 12 months, what does that mean? I had
new covers which were looking very bobberly after 2 months of wear, and made the covers look a lot older. I still complained after they made their decision, but no more
action was taken, just had to continue taking the bobbles off with the machine.
It looked so bad I actually, took the covers off, and put my old ones back on. Thats how
disappointed I was. I have bought with them for many years, but will certainly think twice
in the future.
look much older.”
