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M&P Estates Ltd Reviews

4.9 Rating 201 Reviews

99 %

of reviewers recommend M&P Estates Ltd

Company Reviews

4.9

Based on 201 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About M&P Estates Ltd:

Established in 1999, we are a family run Estate and Letting Agency who pride ourselves on making moving more affordable for our customers, with clear, honest and concise communication to take the stress out of moving home.

Our vision is to be recognised for being honest and transparent in all of our business transactions. To be trusted by our customers for delivering a brilliant service with value, this is achieved by effective communication, training, education and innovation. Our aspiration is to be the best Estate and Letting Agent in our area.

Visit Website

Phone:

01708851999

Email:

denise@mpestates.co.uk

Location:

111 Daiglen Drive
South Ockendon
RM15 5EH

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service we are receiving, would not hesitate to use m @ p estates in the future if need be”

“For me as a landlord M&P estates are a valuable source of advice and support. Always a warm and friendly response. I think all the staff work hard to maintain the level of service they give and I would highly recommend them to anyone, buyer ,seller, home owner or tenant. Thank you all”

Thank you for your awesome review! We are happy to know that you're satisfied with our service. We will do our best to give exemplary service to all our clients.

“Rented a property from M & P Estates and one of the worst experiences living in a property. Their contractors would always leave jobs half done or to a very poor standard. False promises from the owner Paul saying it will be sorted then ignores you. Sarah the lettings manager is so rude as she doesn’t like to admit liability for their poor service.”

Dear Paul. Thank you for taking the time to leave your review, and we are sorry to hear that you felt that we failed you as a customer over the ten years that you were a tenant in a property that we managed on behalf of your landlord As you know, we work under the client's instruction, your landlord and whilst some things have gone wrong in the property over your ten-year stay, we have constantly tried our utmost to get the repairs carried out. Personally, I can only apologise if you feel that I have ignored you. However, I believe that over the ten years, I have returned your calls, emails and visited the property by myself and with your landlord. As you have now moved into your own home, I would like to wish you and your family all the best for the future. I am also happy to address any issues you have, so please get in touch with me on the number that you have had for me for the duration of your tenancy

“Felicity was excellent smiling helpful and welcoming”

Thank you for your positive feedback. We are happy to know that you were satisfied with our service. Looking forward to working with you again,

“Felicity done a great job for me on Friday, brilliant work , thanks felicity”

You are welcome and thank you for your feedback. Looking forward to working with you again. -Felicity

“We had no problems with sale of our house. The staff were always friendly and kept us informed.”

Thank you Wendy for your wonderful feedback. We are happy to be of help and it was a pleasure doing business with you.

“It was a fantastic experience to deal with M&P. Every single steps was very helpful and effective. In a word, excellent service.”

Thank you for your wonderful feedback, we are glad that you were happy with our service. It was a pleasure to do business with you.

“Brilliant team, wonderful service they come well recommended. Rachel and Philip were both very helpful.”

Many thanks for your wonderful feedback. It was a pleasure doing business with you.

“Rachel and Philip made what is always a stressful process a lot less so with their caring managed approach. Always professional but also personable. They dealt with any questions or issues that arose in good time and were always available. I'd highly recommend M&P.”

Phil and I are so pleased that we had the opportunity to work with

“Simply the best and excellent in every way! An exceptional experience from Paul and Philip from start to finish. Always professional, knowledgeable and responsive, yet friendly, courteous and approachable. Earned our trust and respect. Certainly a bench mark in estate agency, but also in other service led businesses. Thank you Paul and Philip.”

“I'm not good with emails ect nothing was to much trouble from the top to the bottom every one was so helpful the most stressful thing I have done but they ironed out every problem and made the whole process a lot less stressful”

hi Kevin, Thank you to you and your family for choosing M&P Estates to help you in selling the family home. Our aim is to take the stress out of the moving process.

“The team here are amazing. I have to thank Rachel and Philip for going above and beyond during this process. They really care and do whatever they can to support during the stressful time of house buying. They communicate every step of the way and always there to answer any questions. Seriously, some of the best service I’ve had during the house buying process. Highly recommend.”

“I have had the pleasure of dealing with Rachel Thomas in a professional capacity, in connection with a mutual client's protracted sale. Rachel is incredibly proactive and helpful. Her hands-on approach has been key to achieving progress and keeping all parties up to date. Many thanks, Rachel!”

“Great customer service staff was very helpful and kind.”

“Great customer service”

“Victoria was very kind and she answering all the questions witch we need it about the house, location, transport. Thanks”

“Professional, but friendly and very helpful team. We would happily recommend M & P Estates to our friends. Thank you for helping us finding our home.”

“The agent was courteous and showed the property and informed us about the benefits of the property that we viewed.”

“I would highly recommend M&P estate agents if you are selling your property in South Ockendon, they are very good, always responsive and professional. Rachel at M&P has been exceptional, she has advised, guided, kept us informed and up to date though every step of the process which has been challenging at times! Thank you so much Rachel and everyone at M&P.”

“Very hopefull”

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M&P Estates Ltd is rated 4.9 based on 201 reviews