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Edwards Estate Agents Reviews

4.8 Rating 272 Reviews

96 %

of reviewers recommend Edwards Estate Agents

Company Reviews

4.8

Based on 272 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edwards Estate Agents:

Edwards is a multi award winning, family owned, independent estate agent based in Stratford-upon-Avon in the heart of Warwickshire. We are an experienced, innovative estate agent who’s aim is to help people move home whether it be selling or letting and we pride ourselves on our fresh, unique and transparent service that will help to make the move to your next home enjoyable and hassle free.

Our vision is to build an outstanding estate agents that constantly changes the rules on how an estate agents should operate in the best interests of our clients, so irrespective of the value of your home or investment, we won’t compromise on the time we spend with you.

Our values are at the core of our vision. They are passion, knowledge, understanding, enthusiasm and accessibility.

We offer a full service six days a week including free market appraisals and viewing appointments combined with the very latest technology to provide you with the ‘total moving experience’ you can expect from a progressive and innovative estate agents.

Visit Website

Phone:

01789 414222

Email:

info@movewithedwards.co.uk

Location:

1, Birmingham Road, Stratford-upon-Avon
CV37 0AA

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Edwards Estate Agents 5 star review on 8th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edwards did a splendid job in marketing and selling my flat. I appreciated their regular communications, quick responses to queries (both by me and potential buyers), and for keeping my spirits up when a buyer at first couldn’t be found. Everyone was very friendly. I was particularly delighted with the extensive after-sales service (included in the fee), which involved dealing with queries by the buyer, the solicitors, and arranging for minor work to be done to the flat. This was not something which I had given any thought to when I opted for Edwards, assuming that it was simply about getting the sale. I recommend them highly.”

“Kate, Mandy and Carly were all amazing throughout. Had a smooth quick sales process and have now completed today! No problems, very accommodating, would totally recommend :) Thank you so much for helping me buy my first home!”

“We were very pleased overall with the whole sales experience. Our son introduced us to Edwards after they sold his house in Stratford with great efficiency. We then sold our family home in Stratford quite quickly before putting my Mothers house in Stratford on the market with them. This again sold quite quickly even though it was at the beginning of the pandemic. We own some flats in Stratford and use Edwards as our letting agents and again find them very efficient at finding the right tenants. We sold one of the flats just before Christmas and again it didn’t take Edwards long to find a buyer for that. We’re going to sell another one of the flats this spring and will definitely use Edwards again.”

“The 'Best Estate Agency Award' is a little misleading. Most Estate Agents can apply and receive this, but to display the poster and promote themselves online, all they need to do is buy a licence for £1400 plus VAT. Whilst they will say it's not a purchased award, it quite clearly is. I think Natalie Davies the Valuations Manager needs to be more upfront about this when boasting of about this in her sales pitch. This put me off the agent as it is quite clearly dishonest.”

Hi Anonymous, Whilst we often appreciate the feedback we really don’t appreciate being called dishonest especially by somebody who clearly hasn’t done any research but believes it to be acceptable to call our staff liars for no good reason. For the record, we did not/you can not buy a license or purchase this award as your claim. To save you time and to help fill in the blanks of your research here is a brief overview of how the awards are actually won NOT bought. Every Estate Agent who advertises on Rightmove (which is basically almost all of them) is automatically entered without any or payment being made. The Best agency guide in conjunction with Rightmove then analyses approximately 1 million properties that are listed on the site over a 6 month period. They focus on tracking the percentage of new instructions in their patch, whether the property actually sold or let in that time and whether it falls through. They gather this score together and only 2500 agents across the country get through to the next round. And just to make you aware as agents we are not told when this process starts it’s done behind the scenes, so it is impossible to have any influence over the results other than to perform every day. The top performing agents are then mystery shopped (again anonymously) and judged on professionalism, courteousness, listening understanding, knowledge, and responsiveness. Finally, they assess the company’s website and score it on quality of marketing, ease of interaction, expertise, how optimised it is for search engines, and its mobile responsiveness. It is not possible to apply/pay to receive an award in the Best Estate Agency Guide. All Estate Agents are judged in the same way against the same criteria Our awards were won/earned it fair and square by our excellent team and I don’t appreciate someone belittling our hard work especially when you are just plain wrong. The costs that you referred are reserved for the winners only to buy their branded marketing package. Should they wish to promote their success. Hopefully ‘anonymous’ you will now realise that this is a genuine award that has only been won through hard work and gives us the benchmark against other Estate Agents which will help the public be able to access the best agents in the area. So, we are extremely proud to be able to put our name to this accolade and we will continue to mention and promote our success. I only wish that you were brave enough to put your name on your review rather than hiding behind a keyboard! Perhaps you should think twice before putting harmful reviews online as they can be damaging to a family-run business, a business that doesn’t buy their success but work hard for it. Hopefully, this link will work to give you the full information of the award and the rigorous tests the company was judged on to achieve such an award https://bestestateagentguide.co.uk/about/rating-system/

“Unfortunately Edwards lacked the professionalism expected and a as a direct result I felt I had no option to move my house sale to another agent. My partner also pulled out of his house sale with them. It appears they are not regulated by the NAEA or ARLA. Had I known this I would have gone elsewhere.”

Hi Sharon It's very disappointing to hear your review. We pride ourselves on our professionalism and do our utmost to provide exceptional service. As you will see from all our other reviews, we achieve this time and time again and so it is very frustrating when a negative review is left without us having the opportunity to address any issues beforehand. Firstly, to clarify, we are regulated by The Property Ombudsman. An agent is not required to register with all governing bodies. We are registered with The Property Ombudsman as this is the most well-known property regulatory service. Secondly, you refer to your partner withdrawing from his house sale. This is incorrect. Your partner was purchasing a property through us, which he withdrew from as ‘he had a change of heart’ and a change in personal circumstances. He has been registered with us for some time and is still registered with us as a potential buyer. At no time has he made us aware that he was or is unhappy with our service. In fact, I believe he recommended us to you as an agent to sell your property. In regards to the sale of your property, we had 10 viewings, 2 offers, and agreed a sale within a couple of weeks. We also achieved a sale price above your asking price. Unfortunately, following advice from their solicitor, the buyer withdrew their offer 2 weeks later. It is extremely frustrating for us all when a sale falls through, but, as evident in your partner withdrawing from his purchase, it does happen. We would have liked to have been given the opportunity of remarketing, but you decided to take the property to another agent. We understand that emotions can run high in these situations, however, we do not feel that we have acted unprofessionally. If you would like to discuss this in more detail then please let us know.

“Outstanding service from start to finish!”

“They are all an absolute delight to work with, they made you feel part of their family. Communication was always quick, clear and very friendly. Edwards works with a personal touch, which is important to me when making such an important purchase”

Edwards Estate Agents 5 star review on 8th December 2021

“Moving home with Edward's, was exceptional. All the staff knew what was happening to the finest detail, they kept us informed at all times. So professional, and considerate at the same time, friendly selling our home was a pleasure due to the service we had from Carly and everyone in the company. Thank you”

“I have no hesitation in recommending Edwards Estate Agents. I can sincerely say the service received from start to conclusion was second to none.”

“Very happy with the service from Edwards Estate Agents. As a first time buyer, the initially daunting process was made smoother by the team, especially Mandy and Jo - who were there to help and advise. Many thanks to them!”

“We were delighted with Edwards letting service. Just took the head ache out of the entire process. Our flat was let in ten days! Advertised, multiple applicants assessed for suitability, credit checks, contracts signed, moved in. we both work full time with other commitments, and we really didn’t have to do anything. We also love our new tenants. Incredible value for money.”

“Seamless, High-Quality Service from Start to Finish. What more can you ask for?”

“Very efficient and streamlined service from all of the Edwards team we dealt with. Would have no hesitation in recommending them to friends and would be happy to use them again. Thank you for making the sad circumstances of our friends house sale trouble free.”

“Efficient and professional service on both sale and purchase. It was hugely reassuring to have the support of such capable and lovely people throughout the inevitable stresses of moving home. Always a pleasure to deal with.”

“We have recently sold our house with Edwards and can definitely say we would really recommend them as Estate agents. From the very beginning they were helpful, easy to get hold of and always followed everything up they said they would. We sold our house very quickly and the after sales was equally as good. We are now very happy in our new home and feel Edwards played a big part in this happening.”

“Delighted with the exceptional and responsive service from Jo and the team. Thank you all so much for your hard work. Will definitely recommend you to friends and family.”

“We would highly recommend the Edwards Lettings Team for their expert advice, market knowledge and excellent communication skills throughout the entire process of helping us find the right tenant for our Victorian terrace.”

“I found the whole experience of dealing with Edwards, both enjoyable and highly professional. Far better than the one competitor, Peter Clarke, I met.”

“Excellent and friendly service, especially from Joanna, but also from other members of staff in her absence. Good contact was maintained between the various parties.”

“If you have a property to sell we would definitely recommend Edwards. We received three offers within the first week and had exchanged contracts just over a month later. Considering the difficulties of lockdown, the whole process was handled superbly.”

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Edwards Estate Agents is rated 4.8 based on 272 reviews