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Motorway Reviews

4.3 Rating 1,204 Reviews

83 %

of reviewers recommend Motorway

Company Reviews

4.3

Based on 1,204 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eventual waste of time.At first sight it seems that sale valuations you get,coming up online,are going to be actually pretty accurate.After giving all car details,photographs etc,you think the figures given from various dealers will apply and that you just wait for car to be collected.Not so. After being told collection date is being sorted out, you then find that the price you expected doesn't apply , and Motorway are only then getting actual prices from bidding dealers- bearing no resemblance to their previous figures they had been giving you. Wasted several days on this site.My actual offer figure was£750 pounds lower than ,previous Motorway figure. Decided to visit Carshop,next day and sold the car straightaway, :,immaculate,AudiA1 S l, ine sportback,tiptronic,all leather,for better than highest motorway price,with immediate payment.Would highly recommend.”

Hello, I'm sorry you weren't happy with the offers made on your car. Motorway act as a broker, so we don't set prices ourselves, but seek to find you the best offer available from dealerships across the UK. The way Motorway works is to give you an initial valuation using TruePrice algorithms, which utilise previous sales history, DVLA data, dealership guide prices, and live market data to predict the value of your car. This assumes no damage, full main dealer service history, and top specification. Offers usually match or exceed the TruePrice, but sometimes come under if the car is of low specification, has issues with service history, or damage. Offers may also be lower if there is a reduced level of demand in the current market for the car. Ultimately however, you are free to accept or reject these offers before anyone comes to see the car. I'm glad you were able to find a buyer for your car at a price you were happy with, and I'm sorry that you were not able to sell with Motorway on this occasion, but we wish you all the best. Best regards, James Motorway Aftersales Team

“Very poor. Wasted 2days of my time then the dealer pulled out before coming out to see the car. They had offered me just over £36k which I accepted and we agreed a collection date, then their buyer miraculously disappeared the morning before collection was due. They then offered me £34k. Consumer beware - I certainly wouldn’t will not use again.”

Hi David, I'm very sorry that you had this experience when selling your car. Unfortunately, the original bid was withdrawn by the dealership, which we will be looking into to. We subsequently attempted to find you a new buyer, but were unsuccessful in matching the bid placed by the previous dealership. I apologise once again for the time you wasted, and that we were not able to find you an equivalent bid despite our best efforts. We wish you the best of luck selling elsewhere, and all the best going forward. Kind regards, James Motorway Aftersales Team

“Be aware of the salami slicing tactics. They sweeten the deal with good initial offers and clever wording. Then you get stuff like, oh we are sorry this is the best offer we have had, "the market is saturated for this make and model, the offer is only valid until tonight and some nonesense about budgets". When the same sentence is stressed exactly 5x in short call you know what time it is. Have to hand it to them, great way to make some money. This is NaaS (Negotiation As A Service). For that they receive 5 stars for selling the car 1.”

“My £3000 car very low genuine mileage , you offer £895 don’t think so, then you say I could get a better price elsewhere , so why you offer £895 , disgusting”

“Just had offer from this company. You can not be serious. Just wanted to check this company out on prices poor performance that's a understatement”

“Very easy to deal with hassle free”

Hi, Thanks for your 5 star review of Motorway! Kind regards Emma Aftersales Manager

“Brilliant service. Prices were spot on”

Hi, Thanks for your 5-star review of Motorway! Kind regards Emma Aftersales Manager

“Extreme pressure and endless phone calls, messages and emails, despite me explaining my unavailability due to work. Not leaving me think or discuss offers.”

Hi, I was extremely sad to see your review. Once we have the highest offer for your car, it is presented to you. This is time sensitive, as the dealership has allocated funds to your car and we need to let them know within the working day. We do contact you via WhatsApp if you are not available on the phone which we have found people respond to when they are not available to talk. I hope this goes some way to explain our process. As you can see, the majority of our reviews are very positive so I apologise if you felt our service pressured you in any way. I am sorry we were unable to meet your expectations on this occasion. If you would like to discuss further then please do not hesitate to contact me. Kind regards Emma Aftersales Manager aftersales@motorway.co.uk

“Guy came round, viewed my car and had the money transferred in 30 minutes. Great”

“The James Bond of car scrap merchants...cool, debonair and dependable. As I watched my Ford Focus take its last road trip, I knew it could have been in better hands.”

Hi, Thanks for your 5-star review of Motorway! Kind regards Emma Aftersales Manager

“Motorway provided us with the opportunity to sell my car, both quickly and securely, giving me the best offers available to choose one, from pressing the first button on my I pad to the final button to check my bank account it was so simple with NO HASSLE ........ thank you”

“Quick,easy,courteous and fair.”

“A very good platform to use to sell your car”

“Very easy and it showed me the best quotes for my car. Sold it very quickly would use this site again! Thanks”

“Efficient, friendly, and a good price for my car inside 24 hours. The best thing to happen to car sales in years.”

Hi, Thanks for your 5-star review of Motorway! Kind regards Emma Aftersales Manager

“Does everything it says it does. Really handy and i used one of the recommended companies for the sale. Nice one”

Hi, Thanks for your 5-star review of Motorway! Kind regards Emma Aftersales Manager

“Similar cars to mine are retailing at £2495 and you offered me £90 at the most. It has a full m.o.t, and masses of paperwork inc service history. You ask nothing extra about the cars you value.”

Hi Dawn, I was very sad to see this poor review. We take pricing very seriously at Motorway. While retail prices are not always a good guide to the price you may receive from instant buyers, it sounds like you were incorrectly given a scrap price for your car on Motorway in this instance. This can sometimes happen in very rare circumstances where we are unable to value your car correctly online. Please accept my apologies here. Please email us at offers@motorway.co.uk and we will do all we can to help you find a better (and more accurate) price. Thanks, Alex, Director.

“I'd rate Motorway 0 out of 5! Very disappointed! I was advised I'd get up to £21,202 for my car. This then dropped to £21,000 "because it was a diesel" - which was known of course when I put the details in. When I spoke with an adviser, I made it clear that the car wouldn't be available till towards the end of the month. I was subsequently advised that this £21k offer had been withdrawn and £20,700 was in its place. - Makes " makes 'webuyanycar' look very attractive! And oh, Motorway didn't sell the car in the end!”

Hello, my name is Emma, the after sales Manager at Motorway. I was extremely sad to see this, we take customer experience extremely seriously, so this review is very concerning to me and is not the feedback we usually receive. We are a price comparison website offering a comparison experience from buyers in the market, we are 100% truthful and transparent in all we do. In fact, we introduced our own technology called TruePrice to reduce the chance of any "chipping" (price reductions). Honesty is a core value for us so I would like to apologise for your experience. Your description of events is not what we expect from any of our buyers and is not what we generally hear, I would like to apologise on this occasions as I believe there was a lack of communication between us and the buyer with regards to when you were available for collection. As a result, we are undertaking training with our sales team to ensure all collection details are clearly communicated with the buyer and agreed prior to the sale completion. I'm really sorry that we couldn't sell your car on this occasion. If you would like to discuss any further, please do not hesitate to contact me. Kind regards Emma Aftersales Manager

“Very simple and straightforward process with no hidden admin charges unlike some other organisations that purchase cars. Really pleased with service and would recommend them.”

“Went smoothly I had a online quote then i had a call and they upped the offer. Car collector came looked over the car spoke to motorway who paid off the finance and the balance into my bank.”

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Motorway is rated 4.3 based on 1,204 reviews