Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.25

“IN SHORT DO NOT GO NEAR THIS SHOWER DUNG ITS A BIG CON BOTTOM LINE !!!”

Hello, Thanks for your review, we're very sorry if you had a negative experience. If you have any additional feedback that you feel would help us to improve the service we provide to our customers then please send an email with any relevant details to reviews@motorway.co.uk. Otherwise, we wish you all the best going forward. Kind regards, Sam Sales Support Specialist

“Really bad untrustworthy company isn is really rude aggressive and tries to bully people he has no idea on the law and ca t read what is in black and white in front of him he just lies and bullies people he’s a proper clown just like his company”

Helpful Report

Hello, Thanks for your review, we’re sorry you were unhappy with your experience. We will be more than happy to look into this for you but unfortunately, we’re unable to locate your sale record using the limited information provided here alone. If you would like us to look into this for you then please send an email along with the vehicle reg, phone number, or the email address you used to submit your valuation to reviews@motorway.co.uk. Kind regards, Sam Sales Support Specialist

“Good communication, good price with no haggling. Came within a few days to collect. Would recommend to anyone. Thanks :-)”

Helpful Report

“Merc A Class, original valuation 5900 I provided all the info at the time of valuation but when they needed to speak to me it was reduced to 5600 so be careful... Dealer contacted me to arrange collection and viewing, Absolutely thrashed and red lined my car and decided the clutch is slipping! I told him I dont drive like that nor does anyone else, but 'Mr expert' said yes normal people don't drive like this! decided to offer me £800 less, absolutely shocking experience and left feeling violated. I dont recommend this service to anyone after my experience. Dealer also made me send him a text to confirm the clutch is slipping, I advised him saying im no mechanic and it wasnt slipping for me, oh but I will get charged as I am not buying the car after you refused my lower offer. No dealer would ever let us thrash a car the way he did on a 'test drive' I have mentioned this to motorway who where understanding and apologetic. wont be using them again”

Helpful Report

Hello, Thanks for your review and for providing the information we required in order to identify your profile. We’re sorry that you were unhappy with your buyer. We take accusations of poor dealer conduct very seriously and have spoken to the dealer in question to provide feedback and reiterate our expectations regarding their future conduct going forward. Motorway does not tolerate any conduct by our dealership partners which causes distress or alarm to our sellers or brings our own name into disrepute. We have referred this case to our Dealership Management team, and we will also be monitoring the buyer’s future purchases for any sign of repeat issues. Where dealers have been found to have acted improperly in the past, Motorway has always been quick to impose any and all necessary sanctions, including the imposition of lifetime bans, to maintain the integrity of our platform and ensure the best possible experience for our sellers. However, unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. In this instance, the buyer has identified a possible issue with the clutch that we were not made aware of prior to listing your vehicle. This is not to say that their appraisal was definitely correct, but being remote from the inspection we need to take the buyers feedback seriously, as generally speaking buyers will not pay to collect a vehicle only to back out of an agreed sale without a valid reason. After reaching out to you directly and presenting you with the options going forward, It is regrettable that you were no longer looking to proceed with us and we wish you all the best in selling your vehicle via other means. Kind Regards, Leia Sales Support Specialist

“AVIOD AT ALL COSTS We tried to sell our company van (5 years old and 80,000 miles on the clock). After the ordeal of listing and proving all the information, our van was then listed with Partial Service History, even though the van is on variable servicing and tells you when it needs a service, and we provided detailed service history from the maim dealer. The winning dealer then messed us around and came down to collect at very short notice for us. The dealer was a total shark and immediately started to try an pull the van apart, ran a diagnostic check that showed up a number of historical faults that were cleared and never came back. Boasted about how they had travelled to Manchester that day and had "walked away " from a much better version of our van. He also had the usual dealer stunt of having another person check the bodywork whilst trying to distract myself. Drove the van less than 500 yards and claimed that the gearbox, driveshafts and clutch were knickered. Reported the dealer to Motorway who then claimed they had to hear the dealers side of the story. Needless to say what came back was a pack of lies including claiming that the EML light was on, the van had an Add Blue fault (no it does not) and a gear box fault. The icing on the cake was that they suspect that there was frontal collision damage!! An HPI report would prove this is not the case!!!! We have mileage records for every single mile our van has been driven and can refute all these claims, but no MOTORWAY takes the side of the car dealer and wants you to provide evidence at your cost that the van does not in fact have the "claimed" faults the car dealer claims its has. AVIOD AT ALL COSTS Use Autotrader of another method to sell you car/van”

Helpful Report

Hi Anthony, Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly. If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk. Kind regards, Gem Sales Support Specialist

Hi Anthony, Thank you for your review, we’re sorry that you were unhappy with your experience at the point of inspection. Unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to cancel the sale or adjust their offer to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. In this instance, due to the additional issues, the buyer decided he did not wish to renegotiate and withdrew from the sale. In this instance, the buyer has identified that your vehicle had 12 fault codes which were detected on a diagnostic machine, there was a major gearbox issue which caused the gearbox not to go into third gear and the near side headlight misaligned which made the buyer suspect it was in a collision. We were not made aware of these issues prior to listing your vehicle. In terms of the re-list you requested, it would be standard practice for us to request that the seller gets any mechanical or internal issue to be looked at by a trained professional. Dealerships invest time and money inspecting vehicles for purchase, and face loss of funds on withdrawal, so we do need to take feedback about vehicle faults seriously. Once an acceptable invoice or report has been obtained, we will then re-list the car into another daily sale. This would be needed to ensure that the condition of the car is fully noted and the correct offers are made by the buyers. You’re never obligated to accept a lower price of course, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price. We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, and we wish you all the best going forward. Warm regards Gem Sales Support Specialist

“I asked at very beginning if I could deal with paperwork for a grieving friend and was told yes as long as owner was there for final sale & collection but a week latter they changed the rules at point of sale and now wanted solicitors letter to aprove sale. If you try to deal with customer service its like a world wide yellow pages, you'll never know from what country the rep will answer from but what can you guarantee is they wont understand you properly.”

Helpful Report

Hello Thanks for your review and for bringing this incident to our attention. We’re very sorry to hear you were unhappy with your experience. Having reviewed your communications with us, it is clear that you were not provided with the level of service we would expect, and we apologise for this. With standard bereavement cases, we do require written consent from the selling party to demonstrate that they have authority to sell the vehicle. In this case, however, as the appropriate individual would be onsite to perform the handover, we should in hindsight have revoked this request. We have now fed this back to the agents in question and will provide additional training to ensure a better standard of service going forward. Nevertheless, I understand that this will have been frustrating for you and I apologise for any additional distress or inconvenience caused. Please rest assured that we are currently reviewing our processes for such outlier cases as bereavement, power of attorney and others to ensure sellers are given clear guidance in advance to help things move more smoothly going forward. Again we're very sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction. Moving forward if you are still looking to proceed we would be happy to relist the vehicle with no letter of authority required. We have also reached out to you via email so please do let us know if you'd like us to arrange this for you otherwise, we wish you all the best going forward. Kind Regards, Leia Sales Support Specialist

“The journey so far.... Sold me daughters car and this complete waster turned up and said he had to reduce the price because it needed a Cam Belt change. Called my service garage who confirmed the car is fitted with a Chain not a Belt so no need to change. The dealer kept banging on about how he had to pay Motorway nearly £300 commission so it would make the car too expensive anyway. He tried to tell me that a Cam Belt Kit is typically about £350 just for the parts - even though it hasn't got one urrrr. I will update as soon as I hear back from Motorway as to the next move. Hopefully they'll surprise me. In hindsight, should have listed on eBay or AutoTrader”

Helpful Report

Hello, Many thanks for your review, we’re sorry to hear that you had a negative experience with your buyer. Unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. In this instance, the initial buyer confirmed that they had identified a possible issue with the timing chain/belt, as well as an oil leak and multiple stone chips on the bonnet for which they provided additional photos as evidence. With regard to the fees paid by the dealer, we apologise that these were mentioned as they do not involve the seller and are agreed upon directly between Motorway and the purchasing dealer. We have now spoken to the dealer in question to provide feedback and reiterate our expectations regarding their future conduct going forward. We take accusations related to poor dealer conduct very seriously, so please rest assured that we will be speaking with them to provide your feedback to ensure that similar issues are avoided in the future. Nevertheless, we're pleased to see that your most recent sale has now concluded without further issues. We would like to thank you for providing your feedback and we wish you all the best going forward. Kind Regards, Leia Sales Support Specialist

“Sold my car with them for £400 less than the valuation. That’s fine though, quick sale and all that. However, things got bad after that. The dealer took ages to collect the car meaning I had to buy another week of temporary insurance. When he came to collect the car, he started to make spurious claims there was wear and tear on the car and he wanted to knock another £300 off. He went home empty handed. Motorway then told me I would have to pay for a mechanics report to prove the dealer’s claims were incorrect if they were to resell my car. I made an official complaint but after 3 days, no one had got back to me. I’ve been left out of pocket. Avoid Motorway at all costs!!!”

Helpful Report

Hello Jayne, Many thanks for your review, we're very sorry to hear you were unhappy with your experience. We expect buyers to be in contact within 48 working hours from the point that your sale has been confirmed and your documentation has been verified, with collection taking place no later than 7 to 10 working days after this point, depending on your location. We are aware that, in this case, the inspection took place six working days after the documents were reviewed, which is well within our estimated time frame. In regards to any additional issues found at the point of collection, unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to either cancel the sale or adjust their offer at the point of collection to take this into account, this is because your offer is based on the accuracy of the information provided and advertised on your profile. In situations where additional mechanical issues are found at the point of collection, it is part of our process to request an invoice demonstrating that this has either been rectified, or is not in fact an issue, in order to prevent any future sales from falling through in a similar manner. Ultimately, this is a voluntary process for all parties throughout, so you’re never obligated to accept a lower offer or even to sell at any point. We wouldn’t obligate you to sell at a price you weren’t happy with, inasmuch as we wouldn’t force a buyer to purchase a vehicle they weren’t happy with. Nevertheless we really appreciate your feedback and we wish you all the best going forward. Kind regards, Sam Sales Support Specialist

“After going through the whole process we were then told that they only purchased vehicles bought from dealers. What a load of nonsense after several hours of mucking around. Total shambles! Be careful not to waste your time with these clowns.”

Helpful Report

Hi Robin, Thanks for taking the time to provide us with your feedback, we are very sorry to hear that you had a negative experience. We will be more than happy to look into this for you to determine how your specific valuation was handled, but unfortunately we’re unable to locate your vehicle profile using the limited information here alone. Having said that, we do provide the following information on our website; If ownership of your vehicle was transferred to you from a family member and you have been the registered keeper for less than six months, we require either the proof of purchase or copies of both the previous and new V5C documents, showing the same family name or home address. If you are selling a vehicle within six months of buying it, we ask for proof of purchase from a dealership, as this is a short period of vehicle ownership and might suggest that the vehicle is in some way faulty. Dealerships are held to higher legal standards, with a greater right to return, which means that vehicles bought through them represent a lower overall risk. Whereas, privately purchased or auction-bought vehicles lack this purchase security - and, unfortunately, this means our buyers will not purchase them within six months of ownership. If you would like us to look into this for you then please send an email along with your vehicle registration to reviews@motorway.co.uk. Kind regards, Sam Sales Support Specialist

“first quote from motorway£ 10500 second quote when car put for sale £9500 actual quote from the dealer £8300 . Which quote is correct is motorway totally unrealistic to lure you in or is the dealer taking the mickey. Total waste of time”

Helpful Report

Hi Stephen, Thanks for taking the time to review our service, we are very sorry if you were disappointed with your valuation or with the offers you received. Our estimates are based on industry guide prices, live market data, and our previous sales history and they are valid for 7 days. After receiving your initial valuation online you are invited to speak with a member of the sales team to discuss any specific details regarding the history, specification, and condition of your car. Once the condition of your car had been discussed in more detail your estimated selling price is calculated. Naturally any issues discussed on this qualifying call such as stone chips, dents, scratches, or any other mechanical issues will need to be taken into account which is why your estimated selling price may differ from the initial valuation. This is done to ensure that any prospective buyers are fully aware of the condition of your car before bidding in the daily sale. This also allows for highly accurate price analysis at scale, so in most cases offers come out on or around this estimated selling price price as an accurate representation of the vehicle value. However, this is absolutely not a cap on what you can achieve. We operate a blind bidding system, so buyers can't see what other buyers have offered, and although we cannot guarantee the same level of interest for every vehicle sold through our platform, where competition is high, a car may exceed the estimate by any margin. If you would like us to look into how your specific sale was handled then please send and email to reviews@motorway.co.uk and include your vehicle registration so we can locate your vehicle profile. Kind regards, Sam Sales Support Specialist

“Poor poor service absolutely disgusting, motorway offered to buy our car & went around our car Roth a paint thermometer-and said it wasn’t up to scratch -this is a top end Audi S3 , refused to list the car , gave no feedback so whatsoever !! But 2 days later motorways came to look at our friends car -orange fiesta ST and didn’t check any paint works ??? Feel this is unfair & not how you should be treated !! Do not sell your car to these nor buy from them !!”

Helpful Report

Hi Joanne, Thanks for your review, we’re sorry you were unhappy with your experience at the point of collection. We must stress that unlike other online car buyers, Motorway doesn’t purchase or sell your car directly, instead we source offers from dealerships across the UK based on the information you provide as a seller in order to obtain the best price. Whilst we do of course appreciate that you will have submitted all of the required photos, there can be often be other issues, either known to you as the seller or otherwise, that may not be easily distinguishable in the photos alone. This is why it's common practice for all buyers to request and carry out a thorough inspection at the point of collection in order to determine if the car is as advertised. Unfortunately, if the buyer then identifies any issues that weren’t listed on the profile then they are within their rights to adjust their offer at the point of collection to take this into account. This is because your offer is based on the accuracy of the information provided and advertised on your profile. In this instance the buyer has provided a report taken during the inspection with photographic evidence that highlight discrepancies with the paint depth indicating a previous repair. In this instance, we would be unable to re-list the car for you. We must also stress that you’re never obligated to accept a lower price of course, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price. We're sorry things didn't work out with Motorway this time, and wish you all the best obtaining a sale for your car, and the very best going forward. Kind regards, Tony Sales Support Specialist

“What an absolute nightmare!! From not understanding me verbally to re -requesting instructions over and over to then cutting me off the call. 4 days later numerous horrendous phone calls still haven’t listed the vehicle”

Helpful Report

Hi Yvonne, Thanks for your review and for bringing this to our attention, I am very sorry for the delayed response. Whilst we appreciate that delays can happen this is absolutely not how we wish to be represented and I am very sorry for an inconvenience caused. I have requested that a senior member of our Sales Support Team reach out to you directly to see if we can provide you with a resolution. If you would prefer to contact us yourself, then please call us on 02039 883 388. Kind regards, Sam Sales Support Specialist

“One of those rare occasions when something that you think is too good to be true turns out to be absolutely brilliant. Really straightforward procedure - you even get templates come up on your phone camera to help to take good photos of your car. Very thorough, I’ve had a couple of phone conversations, then I was kept up to date with emails and my car was sold the following day for more than the very satisfactory reserve price. I got a much better price than the local garage offered me. The car was collected and money in my account less than 2 hours later. Really nice guy came to collect the car and he asked me to let him know when the money had gone in. Thoroughly recommend Motorway!”

Helpful Report

“I got a online valuation for a car i wanted to sell,it was a bit more than we buy any car offered so i submitted all the photos as required and listed any issues/known faults,valuation was then reduced by nearly 30% (£600). Went ahead with the auction,car sold for the lowest reserve price (no surprise there then) Dealer didnt turn up on agreed collection date,collection date was changed to two days later,dealer tried to find fault with the car to reduce purchase price by even more,i refused to sell for anything but the agreed lower auction reserve purchase price,dealer currently has the car for sale at THREE TIMES THE PRICE THEY BOUGHT THE CAR FOR!!!! The actual process to list the car with motorway was ok and easy to do using their app and the people i spoke to were helpful and friendly. I wanted a easy,quick hassle free sale,i wasnt expecting retail money for my car but equally i wasnt expecting to be treated like a idiot and offered less than other car buying companies on the day of purchase.”

Helpful Report

Hi Mr Ford, Thanks for your review. We’re sorry you were unhappy with your experience in regards to the valuation and collection of the car. We’re looking into this and will respond shortly. If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk. Kind regards, Tony Sales Support Specialist

Hi Mr. Ford, Thanks for your review, we're sorry you were unhappy with your estimated selling price and delay in collection from the buyer. We are glad you found the process to list your car with us was easy, and very happy to hear your interactions with our sales team was positive. In terms of the difference between the initial valuation and your estimated selling price, when you’ve profiled your car, our team will review your profile and will agree an estimated selling price with you. This is the price we expect to achieve based on your car’s specification, condition and service history. Your estimated selling price may be lower than your initial valuation, since the dealer who buys your car will need to prepare the vehicle to be retailed at their dealership, and will take into account any costs to them when they make you an offer. If you choose to proceed with your reserve price, your car will be placed in our next available daily sale, which is normally the following day at which point dealers will compete to buy your car. We apologise for any inconvenience caused by your delayed collection and have given feedback to the buyer to ensure collection arrangements which are made are upheld. In regards to the buyer advertising the vehicle for a higher price, as you already aware Motorway doesn’t purchase your car directly, but sources offers from dealerships across the UK to obtain the best price. Dealerships will of course look to sell the car on for a profit, as with any other avenue of trade sale, including part exchanges, and online sale. We are pleased to see that the car was ultimately collected and the payment made, and we wish you all the best going forward. Best regards, Tony Sales Support Specialist

“Tried to list a car. Could not upload photos so sent photos as advised but still no listing. Used an alternative site much easier to use and already recieving great offers for car.”

Helpful Report

“Looking at the reviews on here I wont be selling my car the motorway way as it says on your stupid irritating adverts on the radio, i will be selling my car privately as I always have done on autotrader.”

Helpful Report

“Complete waste of time , took photos and answered questions honest as I could. Advised door handle has slight paint imperfection and showed this in photos which is no more than a touch up requirement. Made me feel as though my car was an insurance write off with that on it and tiny scratch on bumper , price originally was 2100 dropped to 1900 because of these tiny imperfections what do they expect a car just out the show room perhaps? Also could not get a word in from the guy on the other end of phone probably more hassle than gumtree.”

Helpful Report

Hello, Thank you for your review, we are sorry that you were unhappy with your experience. Our estimates are based on industry guide prices, live market data, and our previous sales history. After receiving your initial valuation online you would have been invited to speak with a member of the sales team to discuss any specific details regarding the history, specification, and condition of your car. After the condition of your car has been discussed in more detail your estimated selling price is calculated. Naturally any issues discussed on this qualifying call such as stone chips, dents, scratches, or any other mechanical issues will need to be taken into account which is why your estimated selling price may differ from the initial valuation. This is done to ensure that any prospective buyers are fully aware of the condition of your car before bidding in the daily sale. This allows for highly accurate price analysis at scale, so in most cases offers come out on or around the estimated selling price as an accurate representation of the vehicle value. However, this is not a cap on what you can achieve as we operate a blind bidding system, so buyers can't see what other buyers have offered and although not guaranteed, where competition is high a car may exceed the estimate by any margin. In this instance, it was not only the imperfections on the door handle but also the small scratch on the boot as well as the 4 scuffed alloy wheels that needed to be taken into consideration. These issues may seem insignificant but will require professional care before any potential buyers would have been able to sell the vehicle on. We do not require vehicles sold through our platform to be showroom standard but we do require that all imperfections are declared so that the vehicle can be presented to our network of buyers as accurately as possible when entered into a sale. Many online car buyers will offer you an initial quote based on limited information about your vehicle, which is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree on your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. Again we are very sorry if you were unhappy with the type of service that we provide, but if you do change your mind then please do not hesitate to reach out to our sales team directly otherwise, we wish you all the best in finding a buyer for your car elsewhere. Best regards, Sam Sales Support Specialist

“Dealer turned up found one tiny little scratch and knocked £3200 off the price offered. And him away will never use again”

Helpful Report

Hello, Thanks for your review, we are very sorry if you were unhappy with your experience at the point of collection. Unfortunately, if the buyer identifies any issues that weren’t listed on the profile they are within their rights to adjust their offer at the point of collection to take this into account. This is because your offer is based on the accuracy of the information provided and advertised on your profile. Having said that, a reduction of £3200 for one scratch alone does seem excessive so we are very keen to look into this for you. If you would like to look into this for you in more detail then please send an email to reviews@motorway.co.uk otherwise, we wish you all the best going forward. Best regards Sam Sales Support Specialist

“Great way to sell the car, no changing the offer, turned up, payed up, left with my car. Totaly stressless. Offered the same amount as 'We Buy Any Car'. WBAC dropped it by £1950 without giving a reason, told them where to get off.”

Helpful Report

“Their estimate was £2000 over what I was offered. Complete waste of time.”

Helpful Report

Hello, Thanks for your review, we are very sorry if you were disappointed with the offers you received. Our estimates are based on industry guide prices, live market data, and our previous sales history, as well as specific details our sales team discuss regarding the history, specification, and condition of your car. This allows for highly accurate price analysis at scale, so in most cases offers come out on or around the reserve price as an accurate representation of the vehicle value. We operate a blind bidding system, so although buyers are aware of the estimated selling price they can't see what other buyers have offered. We do also advise that if competition is high vehicles sold through our platform may exceed the estimated selling price by any margin but unfortunately, we simply cannot guarantee that every vehicle sold through our platform will generate the same lever of interest from our network of buyers. Many online car buyers will offer you an initial quote based on limited information about your vehicle, which is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. Using Motorway is also free and voluntary throughout so if you’re not happy with the offer, you can choose to decline before anyone comes to collect the car For more information about how Motorway works please see our FAQ’s: https://motorway.co.uk/faq or contact our sales team on 020 3988 2266. Kind regards Sam Sales Support Specialist


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Motorway Reviews