“I was sold a car with tyres that are barely road-worthy on the basis of 2 independent 'health-check' reports: one from KwikFit says 3 tyres need immediate attention and the other from a Peugeot dealer says all 4 tyres are in need of immediate attention. Both 'health-checks' were undertaken within a thousand miles of purchase. However, I first noticed that one of the tyres had a slow puncture within the first few hundred miles. Made contact with them - but they were not interested. Nice car but cutting corners on safety measures for increased profit is dubious business.”
“SHOCKING AFTERSALES CUSTOMER SERVICE!!! I have multiple issues with my new car which should have been covered under under the 3 month warranty but they didn't care and stated "due to the length of time I had my car and when I brought it to there attention" , that is irrelevant, it's still within the 3 month warranty period! FACT!.
Therefore I will be bombarding social media with there shocking customer service, so everyone knows about it, seeking legal advice and a complaint has been sent to the Motor and Financial Ombudsman. DO NOT BUY A CAR FROM THIS PLACE, YOU WILL REGRET IT! READ ALL THE OTHER AWFUL REVIEWS. I WISH I HAD BEFORE I BOUGHT THE CAR!”
“I WOULD STRONGLY ADVISE AGAINST PURCHASING A VEHICLE FROM MOTORPOINT.
I purchased a Vauxhall Corsa SRi (70 plate) over 11 months ago and at the point of sale were advised to purchase the ‘Asset Protection (GAP) Insurance’ and ‘Extended Two-Year Warranty’, which I agreed to do so. Whilst driving my vehicle on the motorway, I experienced a mechanical fault within the engine and the car came to a sudden stop. One of the engine cylinders has a loss of compression due to either piston or valve damage, which could be attributed to a spark plug failure (yet to be diagnosed by disassembly of the engine).
The 'Extended Warranty' provided by Motorpoint is actually handled by a third-party company, based in Czechia, who rejected my claim without a full diagnostic being conducted. After contacting Motorpoint on several occasions, the typical reply is “it’s the insurance companies responsibility now..” At no point in the sale of the warranty were I informed that it would be handled by a third party company.
I have submitted a formal compliant by email and formal letter to Motorpoint. It took four weeks for them to contact me.
DO NOT PURCHASE ANY EXTENDED WARRANTY OR INSRUANCE WITH MOTORPOINT, THEY DO NOT INTEND TO HONOUR IT AND WILL NOT RESPOND TO ANY CALLS OR EMAILS IN RELATION TO THE MATTER. THE COMPANY SELL THIS PRODUCT AS “THEIR OWN” BUT A THIRD-PARTY HANDLE ANY CLAIMS.”
“Be very wary about what Motorpoint, when buying a car wth a warranty I purchased a MG HS in January thinking it had a 65 month manufacturers warranty as advertised,
.I found out it didn't have any I was offered a 3 year motorpoint warranty instead,which I reluctantly accepted.If didn't want that I could give the car back to motorpoint at the trade in value losing me about £2000.OO. PLEASE be careful before you buy from this company”
“hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.
advised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.
went on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.
lets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.
once motorpoint have your money, expect poor customer service.
current list of issues
* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.
* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.
* the service that motorpoint did carry out did not fully top up the engine fluids
the checks that are carried out by motorpoint do not seem adequate in my opinion, for example -
* the car has a worn engine belt that has a crack and is perishing and needs replaced
* the car has an error message for start/stop that is intermittent when turning the car off
* the ball joint on the suspension LH side has play
* the stalk for the washer sticks on and does not spring back to the off position
* some cracks in the centre of the tyre tread
* exhaust has a hole starting to form (upper area)
* fault conditions stored in the ECU
while i was at the front desk another unhappy customer came up demanding a refund of his deposit.”
“Avoid! My experience with motorpoint has been very negative. They can be reached easily by phone pre-sale, but after sale communication was pretty much all emails as it seems they don't want to speak after the sale. I even asked one of them in an email if we could talk on phone...he replied that he was ill and couldn't speak! Lol. Was due to collect the car 2 weeks after reserving, ALL communications, ie texts & emails indicated all was proceeding as planned (later found out these were completely automated). Less than 24 hrs prior to collection they gave a rare phone call to say the car wasn't there. I asked when it would be and he said he didn't know! Apparently it had been lost!! Decided to get it delivered instead: that way u have a 14 day money-back-guarantee. But, if u collect it u only have 7 days to exchange. More false info was given to me when they gave me a 9-11 time slot for delivery for which I took another day off work...wasn't delivered until after 16:30! I asked the delivery guy about the timing and he said as it was his last delivery that day it was always going to be late afternoon.
Use Cinch instead: much smoother process, always reachable by phone and communications were much better and more accurate.”
“Don't trust Motorpoint saying a car has a "Service History". I purchased a Mercedes CLA advertised as having a full service history. On handover I was informed by their employee that the history was digital and with the vehicle manufacturer. 18 months later I'm looking to part-ex the vehicle against a camper so I asked Mercedes for the service history. Mercedes say they have no record of the car ever being serviced. I have approached Motorpoint and been told that an oil and filter change which they say they completed in 2018 when they first sold the car (they've sold it twice) is the only history they have for the car and that it suffices for them to describe that car as having a service history. I even still have the original handover paperwork that says the car has a digital, manufacturers service history. I would never have paid what I did for this car without them saying it had a history. The person who told me it had a full Mercedes service history apparently no longer works there. I'm off to trading standards, beware of this company of scheisters!”
“Avoid, bought a £23000 car , didn’t last a week, told not to drive it by garage until it can be diagnosed. Motorpoint not interested as the car is over 3 years old. 3 month warranty seems to be a fantasy ! Also showing on HPI check uncleared finance on the vehicle .
Better buying a car at the car auctions as the appear to be sold as seen!!”
“Never buy from motorpoint they are dodgy dealers lies about everything I bought car they say £40,000 and car wasn’t HPI clear
When I find out I ask my money back and they have lady who work there bame Charlotte knight disrespectful customer don’t know what she doing there give you wrong information and pretend to be someone and she lies to customer I’m surprised she still there .
I’m sue them I have start court process to get my money back from them very nasty dealership to all uk never buy car from this company”
“Had a valuation for my car which I accepted, after choosing a new car and going again a week later to collect my new car, I was about to sign the paperwork was was told they needed to knock the valuation figure down by 400 due to the fack my car had a tow bar fitted, nothing said on the valuation visit and members of motor point Burnley were examining it taking photos. Coming back saying my car was immaculate, Shame on motor point Burnley for ruining what should of been a great day, left angry and will not use you again,
My mission now is to write as many reviews as possible to let other people know what to expect when using motor point Burnley,and the poor quality of service I received
To be told they don't buy cars with tow bars on is understandable but the car I was buying had a tow bar on, figure that one out, Grrrrrrrr!!!”
“I would never use Motorpoint to buy or sell a car ever again, nor would I let any of my family or friends. Firstly they sold me a car stating it had less owners than it actually had due to them processing the car incorrectly and then when I sold them the car back due to this issue they took possession of the car and lost all the paperwork. The settlement was not paid until I chased further due to more payments being taken from my account. I have complained to several people at Motorpoint and still two weeks down the line am I waiting on a call back from Senior management. I am disgusted with the lack of communication... Customer service was fantastic when I was giving them money but when the roles reversed no one is to be seen/hard from. Absolute joke of a company, avoid at all costs.”
“What an absolute farce! DO NOT BUY KT68 VRO
Rang up to enquire about a car, was told it was ready for collection and would have had all cosmetic issues resolved. Felt satisfied with the phone operator telling me it was in A* condition and had been serviced 3 times. Half way through the 2 hour drive to Motorpoint Castleford I got a phone call advising me that the car I’d been told was ready to drive away had just been through it’s initial inspection and they had found 2 cosmetic faults, a dent in 1 door and an issue with a chrome headlight trim. I figured no issue as we can view the car then get them repaired after and motorpoint could deliver it in a few days. We arrived and the whole place felt chaotic, with nobody on reception to greet us. We were eventually asked by someone if we were being looked after and after this he arranged for a sales person to speak to us. I still have no idea who he was as I realised on the way home he never gave his name or did any form of introduction, other than asking if we were there to see a Qashqai, we weren’t we were after a Vitara. Once we were given the keys to the car that’s when things really feel apart, quite literally. This previously ‘ready to drive away’ car was dirty and covered in water marks, had what looked like melted black plastic in the door shuts, melted black plastic on the exterior, one of the A/C vents was snapped, massive scratches in all the trim most notably in the middle of the dashboard on the passenger’s side and above all a piece of trim on the rear offside door was hanging off. When I then looked at the ‘service history’ it became apparent that it had 3 services, not the 4 I was originally told and that these ‘services’ were nothing more than oil and filter changes at a local garage nothing else done on a 4-year-old car. When I showed this to the sales guy he was visibly embarrassed, we’d been told the car was ready and drove for 4/5 hours based on that. We weren’t even offered a coffee for our wasted time. Based on the above I wouldn’t recommend motorpoint cars to anybody that I liked.”
“Beware do not buy from this dealer, I made the mistake of buying a 2016 Peugeot 308 SW back in 2017. Nothing but trouble with the bodywork, first fault 3 of the 4 rear sensors fall into the bumper, then numerous rust spots started to appear on roof six months later. And to top it off the two passenger side doors have started rotting. All of these body/paintwork defects prove unquestionably that my car was involved in an accident and was inadequately repaired before I purchased it in 2017
DO NOT BUY FROM THIS DEALER”
“price match not adhered to. Log book got stamped for service but when asked for the service details ,none available . They said it got stamped by mistake. The car never got serviced even though it has got Motorpoint stamp in the log book. Customer service not available all the time.Still awaiting response to my various e-mails.”
“BEWARE AVOID
BEWARE ! Purchased a 2.5 year old Kia Soul last month from the Widnes branch with 4.5 yr warrenty remaining and a full *service history **which is essential to VALIDATE your warranty** ...after buying the car I found out there is NO service history with my vehicle I then emailed / called multiple times and have had NO help just told “the previous owners not provided it” !! THEN WHY SELL IT WITH A FULL SERVICE HISTORY - which means the 4.5 yr warrenty is worthless. ZERO help. Once they have your money they will not assist you in any way. This car was sold under false advertising. Do NOT trust them. I have a car I paid well over the odds for based on zero warrenty and zero service history but most disappointing is their lack of desire to simply fix the issue and keep a customer long term. I am taking legal advice. Absolutely disgusted that a major chain would act so disreputable.”
“After a warm welcome and a less fuss approach we were left to browse at our leisure to view the model we were interested in . From viewing , test driving and making the purchase , nothing could have been easier thanks to the very helpful staff at Peterborough Motorpoint.”
