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Mothercare Reviews

3.2 Rating 192 Reviews

54 %

of reviewers recommend Mothercare

Company Reviews

3.2

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Mothercare 1 star review on 16th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came into the store yesterday to buy a mothercare journey with my wife the staff were really nice in particular the checkout lady who made the process funny and even when I couldn't find the receipt she went into the store and printed off another one for us excellent service and thank you to Kylie we will gladly be coming back.”

Posted 4 years ago

“Went for my first maternity bra fitting and received excellent customer service. Honey served me. She was very helpful and I felt confident in her to find me the most comfortable bra. I hope all my upcoming visits to mothercare will be as pleasant as it was today.”

Posted 4 years ago

“Went to mother care about buying a car seat that for my mums car. The lady was not helpful at all and told me no seat would fit my mums car and that the seat I was using was not safe. My best friend used to fit car seats and said my seat was correct and fitted perfectly. I was left feeling like an awful mother with my only 8 week old at the time, will not be buying from their store again! We have since been to Halfords and couldn’t fault them and left happy with a new car seat.”

Posted 4 years ago

“I am MC customer for over 4 years and the service across different brunches was very inconsistent. Therefore, I would like to express my great gratitude to Edyta from Croydon Brunch. She was knowledgable, patient, profesional, friendly, simply wonderful personality and great service. Thank you for your help.”

Posted 4 years ago

“I love the deals Mothercare have. But it’s sad that we have no local Mothercare stores now the closes is 75 miles away”

Posted 4 years ago

“Warrington branch Emma Walsh is amazing so helpful and made shopping there a pleasure”

Posted 4 years ago

“We went to Mothercare in Newtonabbey. We find sale adviser Erica very helpfull she give us Great adivise on all thinks we really need for our baby.”

Posted 4 years ago

“Prior to arriving in the UK for travel, I purchased two car seats from Mothercare on line. From the very beginning, the Mothercare service was responsive, courteous and helpful. I corresponded via email re. pick up dates and each time received an immediate reply from the team. It turns out I inadvertently purchased the wrong seats and only realised when we landed and picked up the seats all in the same morning. Not fun after a 24 hour flight and two small children with jet lag. John at the Mothercare HAYES London store could not have been more helpful. He empathised with our situation and made everything so easy. He spent over an hour calling car multiple car manufacturers for specifications to ensure that I was purchasing the right car seat given I would be hiring/leasing multiple car models. I can’t say I have EVER had any retail professional offer me as good customer service as John at Mothercare. I’ve never felt compelled to write a review before but I feel that this is the least I could do. Thank you Mothercare!!”

Posted 4 years ago

“Very great customer service”

Posted 4 years ago

“Mothercare UK is literally the worst place for maternity clothes. We went there thinking they would be the best place to go to, but all the clothes I have bought have just fallen apart, the can't even do the one thing they are meant to be good at apparently? I have had to return 2 things already, I have others that have literally fallen apart and I am just gonna avoid them now. And I suggest everyone does the same for clothes.”

Posted 4 years ago

“Very very unhelpful Please be aware if ordering abroad you may be hit with large charges for your goods. Mothercare advise you to contact customs or the delivery agent who then tell you to contact mothercare NEVER ORDER AGAIN Wish I could give minus stars for customer service Products are excellent but not worth extra charges which happen on some orders but not others !!!!!!!”

Posted 4 years ago

“Don't buy online We ordered a pram with a delivery date of early March. When we checked the order the delivery was showing as the end of March. Mothercare didn't contact us to advise us of this delay. We cancelled the order however Mothercare had split the order into many parts and started to deliver them separately. Why do this! The pram is not usable without all the parts. They started taking money from our account and are still taking payments from our account despite the order being cancelled 3 weeks ago. Absolutely shambolic. Do not buy from Mothercare.”

Posted 5 years ago

“Very poor staff at Norwich shop, not registering all the items I wanted to buy , giving the wrong recipes after sale, really not impressed for the service I have received.”

Posted 5 years ago

“Customercare very helpful, fast delivery.”

Posted 5 years ago

“I am pleased with the service with mothercare all the time. The quality of products are good and the shipment is fast too.”

Posted 5 years ago

“Partially received my click and collect order last Christmas and query the one I did not received and the customer service said the item was out of stock and will not charge you. And now, my statement came and they still charged me the item. Can't even get the proper email address to contact them nor customer service website not working. Very bad.”

Posted 5 years ago

“We have bought a Pram in October 2018 and returned same week because it was wrong Pram. We have an autistic child and one new born baby so we ordered twin pram but recieved single child pram. I have taken this pram on finance, mothercare refunded us first payment but did not cancel the financing agreement and I am paying installments from last 5 months. I have informed mothercare and financing company both but nothing has done. both blame each other and ask to contact other but not luck yet, its been really bad that i am paying for the product that has been returned 5 months ago. these are fraudster and do not want to help customers. I dont have pram from last 5 monnths because once this sorted then i can buy pram for my kids.”

Posted 5 years ago

“Visited the weston-super-mare branch was very disappointed. Had two year old and new born with me and no pram. Trolley was so rusty wouldn't even move asked a member of staff to come help me and got attitude. Saying we can't do anything we are closing down. I brought a mattress that was ment to have 10% and was marked at 90 pound when at the till they said someone had changed the sticker so I wouldn't be getting the discount. And made me feel as if it was me who had done it I then had to struggle out of the shop with my two young children and mattress and was offered no help absolutely disgusting I won't be attending another Mothercare and not surprised they are closing”

Posted 5 years ago

“Absolutely terrible terrible customer service. Don't bother ordering online, they don't send order confirmations or email receipts and then when you contact customer service they ask for your order number, which they never bothered sending you. Took 4 or 5 emails to answer one single, simple question. I'm actually completely taken aback by how terrible this online experience was, I didn't expect this from Mothercare.”

Posted 5 years ago

“Wish I had read the reviews before! Ordered lots of items for our new nursery, I’ve taken the day off work for the delivery and they’ve delivered the wrong cotbed. I spoke to customer services who said her computer had crashed after leaving me on hold for 10 minutes. I asked her to call me back, which she didn’t. I spoke to another man who told me to keep the wrong one or ring round the stores to see if any of them had one in stock. So I could take the wrong one and replace it, at 7 months pregnant, it’s not ideal. I rang the stores to be told they don’t keep them is store, so I called customer service back. I now have to take another day off work for them to deliver a new one and I have to keep the 2 giant boxes for another 2 weeks. Definitely expected better service from Mothercare!”

Posted 5 years ago

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Mothercare is rated 3.2 based on 192 reviews