Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Mothercare Reviews

3.2 Rating 192 Reviews

54 %

of reviewers recommend Mothercare

Company Reviews

3.2

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Read Mothercare Reviews

Write Your review

Tell us how Mothercare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mothercare 2 star review on 31st May 2021

Mothercare 1 star review on 16th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a trouser last week for 40% discount. It was manufactured in 2015. It torn after the second wash. All discount items in mothercare.in are min 3 years old. Dont waste your money on bad quality old stock item. My experience.. The diaper quality is very bad. I am not going to buy it anymore. I got a message saying that if I review the order I will get 10 percent off coupon. But , there is nothing received. During diwali time, I had received a damaged tshirt for my baby girl. I returned it. That stock was also old, manufactured in 2016. My decision is , if I have to buy mothercare products, have to buy directly from showroom. NOT IN MOTHERCARE.IN..”

Posted 3 years ago

“Poor quality in size compared to age”

Posted 3 years ago

“ITS NOT THE FIRST TIME, I FILLED MY CART FOR MORE THAN 20 ITEMS SPENDING HOURS LOOKING FOR STUFF, ONCE I USED DISCOUNT CODE AND GO TO PAYMENT PAGE, THE SITE DOESNT ALLOW ME TO GO FURTHER. CUSTOMER SERVICE SAYS [OH, TOO MUCH LOAD ON SITE, TRY IN 24HRS] NEXT DAY OF COURSE, ALL ITEMS ARE BACK TO REGULAR PRICE AND SITE IS PERFECTLY WORKING!!!!!!!!!!! HORRIBLE EXPERIENCE AS USUAL...”

Posted 3 years ago

“Placed an order. I eventually had to follow up to realize they had no stock of 1 item, out of 3. Few days down the time i get a call to know 2nd item out of 3 is not in stock. And I finally cancel the order. The refund they said will take 14 days. Its 13th day now and they say, units are ready for collection. Look like they are buying time to give the refund.”

Mothercare 1 star review on 16th November 2020

Posted 3 years ago

“I ordered 5 items on their website and then they cancelled with notification that the items I bought were not available. How can they sell things online if they can't sell it???? I'm ok with that but they still bill my credit card with refunded to my credit account. I requested for transfer the credit account to my bank account and they will process it within 2 weeks, well it's too long just for refund the money.”

Posted 3 years ago

“Hi. I’ve had by far the worst experience with the e-commerce service. I have waited for an item to arrive and after it being late and calling for the 3rd time to check the status of my order I’m now informed there’s an issue and it’s still not dispatched. Worst experience ever. I would love someone to give me a real solution and to receive my item my child needs. If you can help please do reply.”

Posted 3 years ago

“Hi. I’ve had by far the worst experience with the e-commerce service. I have waited for an item to arrive and after it being late and calling for the 3rd time to check the status of my order I’m now informed there’s an issue and it’s still not dispatched. Worst experience ever. I would love someone to give me a real solution and to receive my item my child needs. If you can help please do reply.”

Posted 3 years ago

“The online store for mothercare has the worst delivery service ever. They deliver each item out of 10 things i ordered on different weeks and on top of that the clothes i ordered were delivered wrongly with half the items missing in the sets. Donot order here and waste your time.”

Posted 3 years ago

“Had the worst experience with mothercare online . They have charged me the full amount and not delivered or let me track my order . Customer service is pathetic - no reply to multiple emails or phone calls . Please do not order from them”

Posted 3 years ago

“Your payment system doesn't work on sales item. Why put on sales then? Lucky I give you one star, you deserve zero.”

Posted 3 years ago

“It's a shame they are shutting down but even with all the discounts now, you can still find items cheaper elsewhere”

Posted 4 years ago

“Very bad customer service and rude When I went to swap a shoes for a bigger size the nex day the staff tolked rudely and aggressively to me even though they didn't tell me that I could not return and change when I was paying for.”

Posted 4 years ago

“I went today to your shop to replace pair of trousers that I bought two days ago for a smaller size. I had my receipt with me, unfortunately I have been told, by very rude lady that you don't do redounds and change to a smaller size is also impossible. It is very disappointing , I'm not surprised that your shop is collapsing .... And to the rude lady "enjoy your trips to job centre... You deserve that"”

Posted 4 years ago

“Average selection of items here at the Harrow store...used to be one of the most reliable kids stores when I was growing up. Just needs some updating with the times in my view.”

Posted 4 years ago

“I bought an expensive pram/pushchair for my grandson and after 13 months I had a problem with it, the pushchair. developed a fault, The customer service was very bad they did nothing to help me. I will never use them again.”

Posted 4 years ago

“I bought an expensive pram/pushchair for my grandson and after 13 months I had a problem with it, the pushchair. developed a fault, The customer service was very bad they did nothing to help me. I will never use them again.”

Posted 4 years ago

“Went to Ipswich store for a car seat for my grandson. I was served by Kay who was very helpful and knowledgeable. Kay made sure the seat was fitted in my car properly and made sure I knew how to use it. Will certainly shop there again.”

Posted 4 years ago

“Love their baby stuff but my nearest shop is 30 miles away and they never have any stock online especially the clothes side, Drives me nuts!”

Posted 4 years ago

“great service always available”

Posted 4 years ago

“My wife and I were served by Roxi in Mothercare in Chester. She was extremely helpful and advised about various products. We were very happy with the customer service that we received. Excellent!”

Posted 4 years ago

«
1
2
3
4
5
»

Mothercare is rated 3.2 based on 192 reviews