“Very helpful and lovely team; rapid delivery as promised, in fact better than promised. Product seems to be doing its stuff and I like that it’s pet-friendly and safer all round. Our moss is thicker than I’d thought / hoped, so I am using quite a high concentration.”
Thanks for the review David! We're glad to hear the moss and algae has already died off. It will naturally fade away over the coming week, especially if there's some rainfall, but you can of course brush, scrap or pressure wash it off if you want your surface to be clear as soon as possible.
We're sorry to hear there were complications with your delivery, Clive. Unfortuantely our courier service does not include tracked delivery - which we do mention on our shipping policy page. It is disppointing to learn the couriers delivered to your billing address accidently, we have made some changes on our system to avoid a repeat of the issue, so thank you for the feedback and our apologies once again.
Unfortunately the promo code you were trying to use expired. My colleague who processed your order used an admin 10% off code as we didn't want you to miss out on the promotion just because it had only recently expired. We perhaps did not explain this well during the call.
It's disappointing you have left negative feedback, but I understand your perspective. Hopefully you will reconsider with the above in mind.
We will follow up in a few days' time with a product review request; we are eager to hear your feedback on your experience/results using Moss Terminator Remover.