Mood 2 Party Reviews

4.30 Rating 10 Reviews
80% of reviewers recommend Mood 2 Party

About Mood 2 Party: Number one online retailer of balloons, party essentials, fancy dress, fireworks, and novelty goods. Customers can shop at our outlet in Edgware, or using their mobile and online.

For the latest offers and discounts, register on our website now!

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Phone:
02033270195

Email:
info@mood2party.com

Location:
10 Station RoadEdgwareMiddlesex

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"Good customer service"
Helpful Report
Thank you for your review. Regards, Mood 2 Party
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Aalok Sarvia
Verified Buyer
"Great products (balloons, banners etc), great quality and really good service."
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Thank you for your review. Regards, Mood 2 Party
"Large range to pick from compared to other party shops."
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Dear Sami. Thank you for your review. Regards, Mood 2 Party
"I ordered several costumes from Mood 2 Party. The variety of costumes on offer was great as I found everything I needed and the staff was very helpful in providing advise on my purchase. I will certainly return! Thank you Mood 2 Party!"
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Hi RG. Thank you for your order. We are glad that you were happy with your purchases. Regards, Mood 2 Party
"As a parent with children, we are always having parties. I have made several purchases from both the shop and online website at Mood 2 Party, and can not fault their service one bit. They are always ready to help, and deliver on time, without any problems whatsoever. We will be back again!"
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Dear Tej, Thank you for your custom, and this great review. We are always happy to serve you. Regards, Mood 2 Party
"Excellent service and fantastic products. The shop is very well stocked, making it easy to buy everything in one place. Would definitely recommend all my friends and family to go to Mood 2 Party every time. Thank you for making my party memorable."
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Thank you for your great review. We look forward to serving you again. Regards, Mood 2 Party
Michael Bradshaw
Verified Buyer
"Having an item still on the website which is out of stock"
Helpful Report
Dear Michael,

Thank you for your feedback. We regret that an out of stock item was still showing on our website, and you were able to order it. We try to maintain our website as much as possible, but sometimes delays in processing can cause these issues.

Also, our new website was recently launched, but with some technical hitches, which are currently being worked on.

We hope we can serve you again the future.
"Just bought a number helium balloon as soon as i left the shop with in less than 2minutes of leaving the shop i noticed that the balloon is deflating. I went back in the shop to show them so i can exchange it. Not only did they refuse to do so, they were also very rude but also spoke with so much attitude. Extremly bad customer services. I was refused to exchange or a refund. For something that was clearly faulty. Never ever going to shop from this place. again. Just a big rip off. Selling loe quality products charging so much money. Disgusting people working there who clearly dont know what good customer service is."
Helpful Report
Dear Customer,

We are shocked at your review, and find it extremely inhumane. This sounds like you are purposely attempting to ridicule our business online.

You came to our store and purchased an inflated foil balloon, leaving with it in perfect condition. Sometime after you returned with the item, half-deflated and out of shape stating there is something wrong with it.

We have over 15 years of experience in balloon artistry, and this is also backed by many relevant qualifications.

Upon inspection, we showed you clearly there was damage to the balloon, as if it had been hit by something causing it to tear. A balloon does not deflate so rapidly unless there is a substantial hole or similar to allow for the helium gas to escape.

You requested a refund, and we confirmed to you that this is not possible. We can confirm that at no time was there any heated discussion over this, nor did you show dissatisfaction. You also did not deny that the balloon had been damaged after leaving the store. If anyone had spoken rudely to you, we are certain that you would have brought this to our attention there and then.

In fact, you left the store happily thanking us after exchanging the balloon weight, for a roll of ribbon, which was now no good to you.

We kindly request you to rethink the review you have left. We would happily invite you back into our store to discuss this.

Regards,

Mood 2 Party
"Great service, Great products!"
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"Great service with well priced products"
2 Helpful Report
Mood 2 Party is rated 4.30 based on 10 reviews
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