Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,073 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

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4.9

Based on 2,073 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“Really quick delivery and really good prices, as the terminator said "I'll be back".”

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“Delivered quickly”

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“Outstanding service, went above and beyond on an order of a few pounds”

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“Very pleased with the item I ordered, and would use Monsterplumb again. The only problem was with the courier APC. I was tracking my order until about 16.00 when it simply disappeared from their website. I had no explanation or apology so was completely in the dark as to when to expect the delivery. I accept that the Easter weekend made for some delay, but an email to let me know what was happening would have been helpful (and polite)”

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“Super fast delivery every time!!!!”

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“Very helpful”

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“The product was a great price and delivery was fantastic. Great experience.”

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“Very efficient service and competitively priced.”

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“Very quick and efficient with great communications.”

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“Really pleased with my order and super quick delivery.”

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“Excellent product and very very quick delivery will buy again and again”

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“easy to use website. well priced.really good cuustomer service on phone,no"on hold".delivered next day”

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“Excellent service, order came quickly and well packaged. Will definitely be using again. Many thanks Ocean City Heating”

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“Very obliging service. The item was ordered as promised on the day of my inquiry and I was notified of its availability to collect by 1030 the following morning.”

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“Good online experience fast delivery all good.”

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“The price is good but delivery company APC not so good . Got one part of delivery reasonably quick. Had a two hour slot which they didn’t make because driver ran out of time. Gave another slot which was unsuitable so rearranged for Monday but they turned up and left card. Hopefully receive it Monday after ordering on 22 March”

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Hi Stephen, Many apologies for this issue experienced. I can see that we initially had a supply problem with the Speedfit 28 x 28 x 15 Tees, we did not want to delay the order so sent the majority of the order straight away. These came back into stock on Friday the 25th, and we despatched them immediately with APC for delivery to you on the Saturday, we had no idea this delivery never happened, and most certainly should have arrived by now. We generally only use APC for deliveries under 1kg, and weekend deliveries as they do this for no extra cost. We wish you would have contacted us on the Monday to let us know of the issue, instead of waiting until now, as we could have jumped staight on it, like we will now for you, and contact the courier to get this delivered ASAP. We will copy you into the communications, so you know exactly what is going on, and when to expect the delivery. Again, sincere apologies for this issue experienced.