Dear Dave,
We are sorry for causing any inconvenience.
We believe there might have some miscommunication for the order status delivery issue and as always we provide instant response and follow up action to ALL of our customers.
We feel sorry that we received the update from the warehouse your order has to be cancelled as it currently does not have stock.
We will make full refund for you and please confirm it by return.
Thanks for shopping at Gadget Monocle again.
Dear Miss kirah Marshall,
Thanks for shopping @ Gadget Monocle.
Kindly note that the phone comes with 1 year warranty.
If there is any faulty of the phone, please contact us.
Thank you.
“For the money you are saving it itsnt worth the effort. The items are shipped from Hong Kong then passed on to you. The items themselves are great but things like chargers will not be compatible.
Then if you need to return something it will again need to go to Hong Kong and isn't worth that hassle. Its worth paying the amount at 'home'”
Dear Customer,
Thanks for shopping @ Gadget Monocle.
Kindly note that the phone comes within the original charger and the 3 pin adapter will be provided if the original charger is not the 3 pin plug.
It must be compatible in UK.
Thank you.
“Hi everyone please read carfully I m going to write honest review this website absolutely fake and scam what these people do they will show you on the page we have 20 phone available but when you order and paid money then next day they will tell you sorry we don't have this phone in Stoke what they do with your money they do invest somewhere else please don't go with postive review they are very clever theirs postive review are their own”
Dear Customer,
We are sorry for causing any inconvenience. We feel sorry that we received the update from the warehouse your order has to be cancelled as it currently does not have stock. We will make full refund for you and please confirm it by return. Thanks for shopping at Gadget Monocle again.
“I ordered my samsung galaxy j5 about 5 months ago, it was perfectly fine and everything was okay with the phone. Recently I took my phone off charge and when I went to go on my phone the screen was not working AT ALL. I contacted gadget monocle, and it so conveniently happens that the 2 year warranty they state, started the month after I brought my phone and therefore I would have to pay for the repair myself. Very poor service and very rude lady that emailed me about this problem. I now do not have a phone.”
Dear Customer,
We are sorry for causing any inconvenience.
Kindly note that the 2 warranty is for the orders which place on or after May 2016 and your order was placed before May which come with 1 year warranty.
Under the warranty, we will repair the phone for the customer.
Thank you for shopping @ Gadget Monocle again.
“Lying company, not to be trusted!
Placed an order of over 300 pounds. They cancelled saying that there is no more stock. Checked their website but the item was (and still is) available. They have changed the price in the mean time and refused to deliver at the price that i have already payed a few days before. Disgusting way to treat a paying customer. At least they refunded after I had contacted PayPal.”
Dear Customer,
We are sorry for causing any inconvenience. We feel sorry that we received the update from the warehouse your order has to be cancelled as it currently does not have stock. We will make full refund for you and please confirm it by return. Kindly note that the price is not stable due to the market supply. Thanks for shopping at Gadget Monocle again.
“I had ordered lumia 950 white on 29th aug, few days later got an email saying that they did not had phone in stock and offered me a refund. Got refund after few days, I needed phone really quick as my phone was broken but decided to order from Gadget Monocle to save some money. By the time I received refund it was already a week, such a waste of time, will never order from them again. If they did not had white they could have offered to send me black one as they had listed black on the website. If they neither had white or black in stock then its very poor business practice of listing items on website. Order from this website at your own risk, you might be wasting your time. One of my friend ordered Lumia 950 from Lambda tek which is a google verified merchant, it was cheaper and got phone within two days”
Dear,
We feel sorry that we received the update from the warehouse your order has to be cancelled as it currently does not have stock.
Our payment team has processed the refund for you and we feel really sorry. Thanks for shopping at Gadget Monocle again.
“Just a couple days before my phone was due to arrive, they informed me that the chosen colour is out of stock, they'd refund. I was in the need of a new phone, had an abroad trip planned, didn't want refund, so chose another colour. Then they found the first one, and yet managed to send the second (after several emails, plus dispatch info about the original colour -crossed with pen on the printed version). That would not be such a big deal on it's own, simply annoying, but altogether the delivery was a week late because of the process...
With Hong-Kong - London distance, I believe they should be aware of what is in stock earlier than the delivery date!
On the other hand I didn't receive UK plug charger (or adapter) with the delivery.
I could have ordered the same phone from another company for cheaper. Chose them for the great reviews. And payed extra for the missing charger. Very disappointing.”
Dear Klara,
We are so sorry for the late dispatch.
We have taken prompt actions to review again the process and communicated with our warehouse in order to get the update from the supplier in a faster way.
Kindly note that the phone will come with the original charger and a three pin adapter will be provided if the charger is not three pin.
Thank you for shopping @ Gadget Monocle again.
“The phone is great, however the battery life is poor. I lose roughly 10% of power per hour when the device is sitting idle with no background applications running other than Wi-Fi and power save on. I am concerned the device is defective.”
Dear Stephen,
We are sorry if we have caused any inconvenience.
Kindly note that the item is brand new and genuine.
Please show us the apps usage so we can find out the issue and solve it.
Thank you for shopping @ Gadget Monocle again.
“7 LG cams in stock paid 9 days ago got email saying will get item on Tuesday...No....3 days later been refunded!!!!!! no explanation . going away in 3 days with no cam...never again”
Dear Sarah,
We are sorry for causing any inconvenience.
Our Customer Service team will inform the customer if the item is out of stock.
We will review again with the Customer service team in order to provide better service.
Thank you for shopping @ Gadget Monocle again.
“I ordered a gear 2 classic for 203.99 paid in full through PayPal 6 days later I get an email saying out of stock I check the site and its not out of stock it costs £17 more! The worst pat of it is I'm still waiting for my refund 4 days after they say it's out of stock and 10 days after I have paid! I paid through PayPal which every one knows tras actions take only 2 hrs! My advice is stay away! They don't full full the order then hold your money as long as possible! They only got 1 star as you need to give a star other wise I would not give a star at all!”
Dear Phil, We are sorry for causing any inconvenience. We have taken prompt actions to review again the process and communicated with our warehouse in order to update the site and avoid the mistakes. Besides, we will communicate with our payment in order to speed up the refund process. Thank you for shopping @ Gadget Monocle again.
“Bought a Microsoft Lumia 950 .
Due its non compablity to my car i asked for it to return it.
They sent me a approval number ,i packed the phone and sent it back as their instructions and since then i have not heard from them despite many emails.
There is no phone contact to speak to some one.
Lost £350.
Very poor service very dissapointed”
Dear Shakil,
We are sorry if we have caused any inconvenience.
Kindly note that we have processed the refund which exclude 30GBP for the restock fee that we have made the agreement.
Thank you for shopping @ Gadget Monocle again.
“I should've listened to my instincts before I placed my order. I had a feeling this site could be a scam and I'm starting to think I was right and really wish I would've read the all the reviews first! I placed an order just short of of £400 for a new phone. I sold my own phone to pay for a new one and now been told they are out if stock even though the site stated there were 15 available! Now im without a phone and no money to buy a new one until a refund is given and who knows how long that will take! Wouldn't recommend to anyone else!”
Dear Jodie,
We are sorry for causing any inconvenience.
We have taken prompt actions to review again the process and communicated with our warehouse in order to update the site and avoid the mistakes.
Besides, our payment team will definitely process the refund as soon as possible.
Thank you for shopping @ Gadget Monocle again.
“Update - after waiting 5 days I've had a reply telling me my item that they took the money for 5 days ago is out of stock and I will be refunded, this place is so poor from my experience. If you want to save around £50 and wait for something that might not come and recieve minimum info, then maybe wait God knows how long for a refund then this is the place for you.”
Dear Kris,
We are really sorry for causing any inconvenience.
Our customer service team will inform the customer immediately once there is the update from our suppliers.
We are sorry about the stock shortage and our payment team will process the refund in a soon time.
Thank you for shopping @ Gadget Monocle again.
“No idea what is going on, I paid for a Samsung gear s2 classic on Saturday morning, money taken straight away, got confirmation email and that's it so far, I've emailed 2 addresses now for an order status but no reply as of Tuesday night. My account says PAID and UNFULFILLED, no idea what to do from here other than wait and see.”
Dear Kris,
We are sorry for causing any inconvenience.
Kindly note that the orders are normally delivered within 5-9 business days.
We have taken prompt actions to review again the process and provided training to our Customer Service Team in order to inform the customer with the update.
Thanks for shopping at Gadget Monocle again.
“I placed an order for Samsung smartphone order no #9210 and have been since asking for information. Payment has been taken. But they are not responding to my quires.... I have asked for tracking Id and how long it will take time received in UK. Please reply.”
Dear Christopher,
We are sorry for making any inconvenience.
We believe there might have some miscommunication for the order status delivery issue and as always we provide instant response and follow up action to ALL of our customers.
We have taken prompt actions to review again the process and provided training to our Customer Service Team.
Thanks for shopping at Gadget Monocle again.
“I placed an order for a Microsoft Surface Pro 4 on the Thursday as on the website it stated that there was 8 in stock. I paid via PayPal and the money was taken straight away by Gadgetmonocle not when the item was despatched. I have received an email this morning on the following Tuesday to say the product is "in shortage" and my payment will be refunded as soon as possible.Judging from the reviews on this website this isn't a one off and might have a long wait IF I get my money back!
I would DEFINATELY not recommend GadgetMonocle and will DEFINITELY not be using them again.”
Dear Mark,
We are so sorry for causing any inconvenience.
We are sorry that our supplier has made the mistake and we can't update the stock immediately.
We will review the process and improve the process.
For the refund, we have marked your case as urgent and our payment team will process it in a soon time.
Thanks for shopping @ Gadget Monocle again.
“Bought samsung A5(2016) 3 weeks ago. After 1 week they said its out of stock. Still waiting for refund -luckly paid paypal so made a claim and hopefully will get my money back. Dont buy from them !!!!”
Dear Kat,
We valued your comments and we are feeling very sorry about your experience. We would like to look into deeper into this case and appreciate if you can contact us as soon as you can. We are trying our best to provide more supports to you and unfortunately we can not obtain any detailed information. We believe there might have some miscommunication for the order status delivery issue and as always we provide instant response and follow up action to ALL of our customers. Please contact us if you receive any query. Thanks for shopping at Gadget Monocle again.
