MoneyPlus Energy Reviews

Name: MoneyPlus Energy
Rating: 4.88

4.9 Rating 381 Reviews

100 %

of reviewers recommend MoneyPlus Energy

Company Reviews

Metrics

4.9

Based on 381 reviews


Customer Service
Communication Channels	Telephone, Email

Anonymous

Anonymous // 01/01/2019

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“I found the staff very friendly and helpful.It was nice to talk to a person and not a machine.”

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Posted 3 years ago

“Had a lovely conversation with Rhys today, he was able to answer all my questions. He was friendly and polite, his personality shone through in our conversation and he gets an extra 🌟 as manged to get my bills down! No hard selling, honest polite, friendly service. I switched to money energy a year ago after being on pre payment meteres and it is so much less hassle and worry I will be staying paying monthly.”

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Posted 3 years ago

“Always found you very helpful and your responses timely and knowledgable. Rhys just helped with our renewal and explained everything so well, it made it really straightforward to renew.”

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Posted 3 years ago

“Always friendly and helpful. Excellent service”

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Posted 3 years ago

“Since switching to money plus energy I have found that the easy to understand bills and charges have enabled me to use energy with confidence knowing what I am using and enabling me to budget so that I can have heating etc on when I need it. The team are helpful and extremely pleasant to deal with, I have found the same with all my dealings with money plus in general”

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Posted 3 years ago

“I really pleased . No problems and the staff on the phone are very friendly and helpful”

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Posted 3 years ago

“This is the first time my payments have been reduced instead of increasing fantastic. Thankyou Money Plus. Xx”

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Posted 3 years ago

“Easy to speak to someone which is VERY important. Katie was a great help. Well done. Richard Firth”

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Posted 3 years ago

“I found the call with Rhys was very pleasant and charming. He knew his work well. It was nice to finally talk to a human-being who was being himself instead of following scripts robotically. He got me an excellent deal which I am grateful for. Thank you 😊”

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Posted 3 years ago

“Very helpful & efficient. Thanks very much Reece for your help.”

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Posted 3 years ago

“Excellent saving feels amazing and customer services was outstanding thank you rhys”

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Posted 3 years ago

“I have £140 credit in my account so you reduced my payments but didn’t address the £140, given we are coming out of winter that’s a lot of credit and I need that on my account not yours. I live below the breadline so that’s a months worth of food I can’t afford not to have. But Gemma was friendly and helpful. However the quote was the same as I had been paying which was obviously too much or I wouldn’t be in credit after 6months. So the advice for someone struggling to pay for basics, is to switch.”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“Rhys was polite and helpful in explaining what would happen as my contract was renewed, and reassured me that my arrangements with a switching adviser would not be affected. Emails detailing changes were promptly sent.”

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Posted 3 years ago

“I received a call today from Gemma. She was so helpful and really friendly. She sorted my tariff renewal and we had a lovely chat (which in current circumstances it is lovely to hear someone's voice). Excellent customer service.”

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Posted 3 years ago

“Excellent service I had to call Money Plus energy to make a number of changes to my account which I was unable to do online. The call was answered swiftly, the advisor was both efficient and polite. Very pleased with the service.”

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Posted 3 years ago

“First phone call of the day guy called Reese most helpful reassuring and professional thank you for your call”

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Posted 3 years ago

“Eve is a star she has supported us with getting our bill sorted and getting a new cost set up. Thank you Eve for your hard work and patience. Linda Curtis and Bert Bishop. Sheffield.”

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Posted 3 years ago

“Rhys was cheery, polite and professional. Good explanation of my tariff. I've been with MoneyPlus Energy for over a year, happy to stay with them. Saved me money too. Thanks for your help Ryhs :)”

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Posted 3 years ago

“Found dealing with the company that ever thing is so easy and no problem lots of help and the staff a so friendly and so happy to help just such a nice company to deal with.”

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Posted 3 years ago

MoneyPlus Energy is rated 4.9 based on 381 reviews