Moda Furnishings UK Reviews

2.35 Rating 94 Reviews
33 %
of reviewers recommend Moda Furnishings UK
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone
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About Moda Furnishings UK:

From the foundations of interior décor and design, Moda now develop some of the finest furniture and accessory pieces for the home and garden.

As a leading garden furniture specialist, Moda’s luxury rattan and inspired contemporary products help create versatile outdoor living spaces that can be enjoyed as part of the home. We have developed exclusive manufacturing techniques to provide an attractive range of multi-functional outdoor furniture and accessories that are built to last. Everything we do is carefully considered to enhance our customer’s lifestyle. Our attention to detail and commitment to innovation is central to enabling the comfort of UK homes flow out into true outdoor living experiences.

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Anonymous
Anonymous  // 01/01/2019
My experience is the same as everyone else here. I have paid £3k for furniture. Told it would arrive within 5-7 days!!!!! And 2 months later have had no contact. I have called, emailed and even driven to the shop in Caterham. I am now going to take legal action against this company.
Reporting them to trading standards!!!!
Please everyone else report them
I started dealing with Moda in 2019. I spent ~£3.5k with them and was extremely pleased with the service, delivery and furniture itself.
I had a problem with a parasol I bought from them, which was damaged by light wind. I contacted them, explained what had happened during normal use and sent photographs. They were very helpful and sent me a replacement parasol at their cost (about £500).
Since then I have bought a storage box and additional sections of furniture, which have all been delivered with the same great service.
So why only 3 stars?
On May 26th 2020 I ordered another centre section for my corner suite and was given an estimated delivery date of 3-4 weeks. On 17th July 2020 I emailed them complaining that it was now 8 weeks and my furniture hasn't arrived. I got an automated email stating I would be contacted within 5 days. No further contact was made and I made several phone calls which went unanswered. After 10 weeks waiting for my furniture I finally got through on the new sales line, after a 20 minute wait, and was told the item was there in stock and the delivery team would call me to arrange delivery. I was told I would receive the furniture within 5 working days. That was today, so we'll have to wait and see if they can deliver on their promise.
I understand that COVID-19 has had a detrimental affect on many businesses, but don't expect to be treated in this manner after spending in excess of £5k with them.
3 months ago I would have whole heartedly recommended Moda and their excellent furniture. Now, I'm not so sure.
This company made false promises to me about delivery, took my money and three months later I am still waiting for my products to be delivered. Only reacted when I complained and made further assurances about delivery that have not been met either. Every time I have tried to contact their so called customer support I get a generic email in return. My advice to any prospective customers is to think long and hard before parting with your hard earned money.
I ordered almost £2k of furniture from Moda in early May based on their advertised 6 day delivery time. They quickly took the money and then told me the stock is delayed by six weeks. It's now almost August and I've heard nothing. They are not responding to email or answering phones - even on the sales lines.

Not sure what to do now but fear I've lost my money.

I would suggest keeping away from these people based on my experience and that off the other reviewers here.
Ordered in May 16th and was given 6-8 week lead time. Ordered via phone rather than online and paid. Received no communication from moda so chased myself to be told eta 13th July. That came and went with no communication. Chased again by phone 17th to be told they'd call me back. This didn't happen. Chased again and was told delivery would be yesterday. Guess what no delivery but they emailed me to say they weren't delivering which went in to my junk. Called again and no one is answering. No one relied to emails. The staff hang up on you if they do answer you. Looking at other reviews and it seems I am not alone. Wish I had never ordered from them. Just want my money back now. Looks as if delivery will never happen and other people's reviews of the actual furniture they've received gives me cause for alarm also. STAY AWAY FROM MODA DO NOT BUY FROM THEM. CROOKS!!!
I ordered a set on May 29th. Since then I've heard nothing despite numerous chases via their contact form and by phone. I've raised a Paypal resolution and I suspect many others will be doing the same.
Help!
I'm extremely concerned - I ordered on 31st May and paid over £2,500 and I am getting no response from the company. Have you gone bust?
The 'phone just rings - always a bad sign and now having read all of these other reviews - none of this bodes well for any of us.
Never ever order from this company. Placed order on the 25th May. Was told 4-6 weeks. It’s the 27th July now and I’ve been trying to ring and email but all to no avail. They are holding £3k of my cash. How can they do this?
Why are you refusing to answer phone calls or emails?
Ordered 29th May - since 1st E-Mail confirmation of my order no further communication. They don’t answer the phone and they don’t reply to emails. They have 1.6k of my money nd I have nothing but frustration in return.
How is this company still allowed to trade? Frankly this sharp practice has to stop. They have 2.5K of my money
Shocking company! Take your money, then no communication!
They report bad reviews on trust pilot to keep their star rating!
So frustrated. Having paid and patiently waited over a month, had an email saying the furniture was in stock and they would arrange delivery. Since then NOTHING. Have emailed and called countless times. Nobody picks up at all. *Never* order from this company. They have complete disregard for customers.
Excellent customer service
Ordered 27th May. No furniture received. No communication from the what so ever. Seriously getting concerned now because they don’t answer the phone. Please stay away from this company I am started to feel we’ve been scammed.
Same as all the other bad reviews. Furniture not arrived, can’t get hold of anyone. Been trying for days...
Like all the bad reviews on here, I placed my order on May 17th, had no contact from them so chased and was told rather snootily there was no stock and it would have been clear when I placed the order, it certainly was not! We were told stock would arrive on June 23rd so chased again after that and told it was out for delivery, still no contact. We chased again and were told it wasn't in stock, we have asked for a refund on four separate occasions and still nothing. I am now trying to recover my £2.6K through my bank. They seem to be a scam to me!
Wish I had read these and not just trust pilot reviews. I ordered a day bed 24th April. It arrived but avital piece the pouffe/ coffee table was missing. After numerous calls (unanswered) and emails. I still haven't received it! Sales answer but put the phone down when they know you have a current order! Current orders do not answer at all. When I first ordered it was excellent service...now nothing and horrendous!
Products are gorgeous but BEWARE - only half my order has arrived over months and no one will respond or pick up the phone. I’ve tried to call and email at least 30 times so have submitted a Paypal dispute like other buyers.
Moda Furnishings UK is rated 2.35 based on 94 reviews