Moda Furnishings UK Reviews

3.40 Rating 10 Reviews
60 %
of reviewers recommend Moda Furnishings UK
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Own Driver
Customer Service
communication channels
Email, Telephone

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This company is a complete joke. Spent over £2500 with them on a garden furniture set and the cushions they provided all faded and changed colour. They admitted they should have been coated which was missed. I was promised the cushions would be change and all they sent me was half the cushion covers and not the complete cushions as discussed. Its December now and I STILL haven't got what I paid for! And to top the lot they are saying I cant have a refund as it's been too long. I suggest everyone who has problems with this cowboy company go trading standards and the small claims court if all else fails.
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Posted 1 month ago
Excellent quality garden furniture. Delivered in the time frame promised.
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Posted 6 months ago
I am surprised by the negative reviews too, it's been an absolute pleasure buying from Moda. I also dealt with Maria and she could not have been nicer or more helpful, she was brilliant, the best customer services representative I have ever dealt with. The furniture is very comfortable and looks great too. The delivery guys were extremely courteous and efficient. Well done Maria and Moda.
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Posted 7 months ago
Reading the reviews here, I’m surprised by the negative ones. From the very beginning I’ve found Moda Furnishings to be an absolute delight to work with. I first contacted customer services late on a Sunday evening after realising I’d made a mistake with my online order. Maria proved to be one of the nicest people I’ve had the pleasure to deal with. She couldn’t have been more helpful. A few days later I was called by another department to arrange delivery. Our new garden furniture was delivered exactly as promised, by a couple of very pleasant guys. Unfortunately, when I assembled the furniture I found a fault with the table. I contacted customer services again and was soon told (by Maria again) that a replacement would be sent. Just a few days later it arrived and was fitted by the friendly and helpful delivery men. We now have a lovely garden furniture set. I thoroughly recommend Moda.
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Posted 7 months ago
Delivery was on time and in full . Kevin and Paul were very helpful , no problem with the service at all
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Posted 7 months ago
Terrible customer service and delivery team are outright liars. Against my better judgement I ordered from this company even though I had read terrible reviews about the delivery service (more fool me!!) I would not recommend this company
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Posted 8 months ago
Extremely happy with the work of Kevin and Paul. This was a large delivery in terrible weather. They worked unstintingly and were outstandingly pleasant, kind and courteous throughout-even though they were working in difficult conditions in my rather challenging drive-way. Totally professional. Thank you.
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Posted 11 months ago
Excellent delivery service form Kevin and Paul, especially as it was raining cats and dogs. Ordered items on Tuesday delivered on Friday.
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Posted 11 months ago
The worst experience I've ever had and unlike the other review I did find anyone within the company who had any customer service skills! Products misrepresented, items not in stock when been told they were, please DO NOT BUY FROM THIS COMPANY, you have be warned!
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Posted 1 year ago
The most awful experience I have ever had with a company. Items stated as in stock when they are not, late delivery, missing items, abusive telephone calls, money back guarantee refused, poor quality furniture, threats and only one person in the entire company with any customer service skills. Already been reported to Trading Standards/ASA under previous name SELECT FURNISHINGS *Please do your research, do not trust the TrustPilot reviews as they are filtered and go elsewhere - company’s a disgrace!!
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Posted 1 year ago
Moda Furnishings UK is rated 3.40 based on 10 reviews