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Moda in Pelle Reviews

4.7 Rating 25,046 Reviews
93 %
of reviewers recommend Moda in Pelle
Company Reviews Product Reviews
63,106
 Metrics Info
4.7
Based on 25,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Moda in Pelle Reviews

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Karen Patterson
Verified Buyer
“Sandals are amazing. Shoes weren't quite as nice as I hoped. I had to return boots as they were really small for the size . I took a long time for my refund to come through.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Recently purchased the Omar’a sandal in white. Lovely sandal, stylish and fashionable, unfortunately far to narrow 😞”
Helpful Report
Posted 9 months ago
Diane Manson
Verified Buyer
“Too small returned the shoes”
Helpful Report
Posted 9 months ago
Grainne Dorrian
Verified Buyer
“The quality of shoes is fab however I have issue with paying for returns.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“I love the styles of your shoes. The sizing varies by style though, which means size 4 in style A fits perfectly and a size 4 in style B is too big.”
Helpful Report
Posted 9 months ago
Gwyneth Jennison
Verified Buyer
“Trainers were faulty and went through a rigmarole of emails and messages to return and receive a refund. If you send a second message they put you to the end of the queue again. Not enough choices for answer below. It took 4 days”
Helpful Report
Posted 9 months ago
Helen McCormick
Verified Buyer
“Hello I ordered the sandals with very high hopes of comfort and style but I was disappointed and had to return them . The elastic heel strap would have been better if it had of been adjustable and they were too wide for my feet ! Didn’t feel secure on my feet so so probably suit a wider foot even though my daughter has the Nevada sandals which seem much more comfortable to wear !”
Helpful Report
Posted 10 months ago
Liah Grice
Verified Buyer
“Your returns take far too long been waiting over the advertised time even though you received my returns in good time”
Helpful Report
Posted 10 months ago
Jill Cannon
Verified Buyer
“I ordered some fabulously coloured shoes but forgot to add my discount code. Within seconds I emailed Moda in Pele asking if this could be corrected. I was advised it couldn’t. The shoe soles are thin and my feet blistered terribly when I wore them. Such a shame as the leather looked so soft.”
Helpful Report
Posted 10 months ago
Gillian Jones
Verified Buyer
“Recently bought a pair of trainers and sandals, I haven't purchased from Moda in Pelle for a while as I had some faulty shoes last year and getting a refund was very slow. Decided to give them another try. Sandals lovely, only worn once. Trainers Comfy and stylish. Overall pleased with my purchase, I like the style of Moda in pelle shoes and they are reasonable prices.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“I have had boots and sandals. Pretty pleased with the quality except for one pair where the colour did not match the online picture. I have found the fit is good and comfortable. Dislike paying for returns as it’s expensive for shoes and this has put me off. Perhaps a flat or subsidised rate could be considered.”
Helpful Report
Posted 10 months ago
Hi there Thank you for your review and feedback. I'm really sorry to hear that the shoes weren't the right colour for you - I will be sure to have our styles reviewed on the website to ensure we're as accurate as possible. Best wishes, Team Moda
Posted 10 months ago
Shirley De Ville Oliver
Verified Buyer
“Sadly I had to return the trainers as the right one was too tight across my foot. Lively trainers and was refunded quickly and without any fuss.”
Helpful Report
Posted 10 months ago
Hi Shirley, Thank you for your review and feedback. I'm sorry that the fitting wasn't quite right for you on this occasion but I'm glad you had this resolved quickly and easily. Best wishes, Team Moda
Posted 10 months ago
Anonymous
Verified Buyer
“Love their shoes but their customer service is terrible. Well, once you can get them they'll sort but probably easier to get hold of the President of the United States. They make taking your money very easy but if you have any reason to need customer services be prepared to cross them off your future buying list”
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review and feedback. I'm really sorry to hear of your experience, it's definitely not what we would expect. Our customer service team is available by email, phone and Live Chat on the website. The opening hours are currently 10am until 4pm for telephony and chat, and your emails will be handled within 3 working days. If you need us urgently please do contact us on Live Chat where an agent can be available within 3-5 minutes. Best wishes, Team Moda
Posted 10 months ago
Betsy White
Verified Buyer
“Wasn’t impressed with the style when it arrived.”
Helpful Report
Posted 10 months ago
Hi Betsy, Thank you for your feedback and review. I'm sorry that your shoes weren't to your expectations when they arrived. Best wishes, Team Moda
Posted 10 months ago
Louise Dawson
Verified Buyer
“I live in NZ and bought 2 pairs of loafers size 39. I already had a pair of moda in pelle loafers bought previously which fitted perfectly size 39. Unfortunately the 2 I have just got are too big and now I can't return due to such high postal costs ( will cost me half the price of the shoes) very disappointed. This has now put me off future orders :(”
Helpful Report
Posted 10 months ago
Hi Louise, I'm really sorry to hear of your experience with our loafers, thank you for making us aware and leaving a review. I understand that this can be disappointing. Please be sure to check our size guide when converting sizes, as sizes can change depending on material and styles so we ensure that this is kept up to date and gives you the option to convert your foot length to the size you may need. Thanks, Team Moda
Posted 10 months ago
Deb Rofe
Verified Buyer
“My go to to trainers - not anymore, sizes are so so varied you need to order more than 1 pair.”
Helpful Report
Posted 11 months ago
Hello Deb, Thank you for your recent review. We are sorry to hear that you are struggling to find an item the right fit and size, we will of course pass this feedback onto our design team so we can improve on this in the future. If you have any sizing query's in the future your welcome to contact us at customerservices@modainpelle.com and we can advise the best size for you where possible. Many thanks, Moda in Pelle
Posted 11 months ago
Judith Wood
Verified Buyer
“Very heavy sandals when wearing sadly I did wear or I would have returned them ! They wil” be uncomfortable on a hot day a# the chunky heals are to heavy for the sandal! Sorry look beautiful though if just looking at them !...”
Helpful Report
Posted 11 months ago
Hello Judith, Thank you for your recent review. We are sorry to hear that you found your order to heavy, we will of course pass your feedback onto our design team so that we can improve on this in the future. Many thanks, Moda in Pelle
Posted 11 months ago
Anonymous
Verified Buyer
“Love these boots, very comfortable. Only problem is they have no side zip so bit difficult getting them on as you need to loosen laces.”
Helpful Report
Posted 11 months ago
Hello There, Thank you for your recent review. We are sorry to hear that you struggled putting your new boots on, We will of course pass your feedback onto our design team so that we can improve on this in the future. Many thanks, Moda in Pelle
Posted 11 months ago
Anonymous
Verified Buyer
“Love the products but the lack of free returns is very disappointing and makes me much less likely to shop there in future. Particularly as I ordered two pairs of shoes in the same size - one too big and one too small. It's hard to shop confidently online with inconsistent sizing. It cost me £7 to return both pairs.”
Helpful Report
Posted 11 months ago
Hi there, Thank you for your recent review. We are sorry for any disappointment that our returns policy has caused, We will of course pass this feedback onto the relevant team so that we can offer an alterative method in the future. Many thanks, Moda in Pelle
Posted 11 months ago
Anonymous
Verified Buyer
“Very Quick delivery. But boots looked like they’d been walked around from the look of the soles & one had a small mark on, although I kept them I was disappointed , so would think twice before ordering online from Moda pelle again.”
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. I am sorry to hear of the issue you have had with your boots. If you could please get in touch with our customer service team on customerservices@modainpelle.com, or on Live Chat on our website, the team there would be more than happy to look into this for you and explore how this has happened. I'd like to assure you that this is not the quality we expect to deliver. Moda in Pelle
Posted 1 year ago
Moda in Pelle is rated 4.7 based on 25,046 reviews
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