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Moda in Pelle Reviews

4.7 Rating 25,046 Reviews

93 %

of reviewers recommend Moda in Pelle

Company Reviews

Product Reviews

4.7

Based on 25,046 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 12th April 2024

Moda in Pelle 5 star review on 9th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 6th April 2024

1142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes slit on the sole of both shoes . I expected a full refund no messing you offered me 50% if I posted them back to you at my expense . In the end I took them to browns in Gainsborough. Who sent them back , but I could only have the same shoes , I will not buy or recommend moda pella again”

Posted 8 months ago

“It's frustrating that a signature is required on items sent, which means you have to facilitate being at home or hope a neighbour is”

Posted 8 months ago

“Quality of leather seemed as good as usual, but styling was poor and sizing way off. Very disappointing.”

Posted 8 months ago

“My trainers arrived damaged. The return was organised efficiently. I asked for a replacement pair which were still in stock on the website. I did not receive any acknowledgement of the trainers being received and no email to say they were out of stock . I just got an email a couple of weeks later to say a refund has been made.”

Posted 8 months ago

“Unfortunately l have made the order a month ago and haven’t received it yet even tho l keep paying for it, made it with Klarna. Evri came 3 times at my door and didn’t leave it as per instructions. I keep in touch with your assistants to update me about the order as l still want it , but looks like it take a sweet time to arrive, which is quite disappointing and frustrating.”

Posted 8 months ago

“The left shoe was bigger than the right not what you expect for the price of the shoes. You have to wait ages for a refund. Customer service was OK but everything has to be done via email. No number to call. Wouldn't use again.”

Posted 8 months ago

“I was after a pair of flatform trainers for a wedding. Bought 5 pairs to try. Although they arrived quite quickly, they were all too narrow - some more than others - there's a lack of consistency in sizing. To save return postage costs, I took them back to a store. The harassed assistant in the store plainly found the returns process irritating and was quick to tell me how long it would take for my refund... And she wasn't wrong! I've also tried trainers from M&S and Russell and Bromley - both of whom were much quicker to refund. Don't ask me if you don't want to know!”

Posted 8 months ago

“Dear Moda In Pelle, I have never received the shoes for 59 pounds purchased on June 17th. I would expect to refund this amount ASAP. As I have stated a second pair came with no problems whatsoever, I am not asking what is not fair, Siobhan Doran”

Posted 9 months ago

“Trainers are lovely quality, however first pair went missing.Email response from customer service was awful, finally got a good colleague via online chat who arranged for new pair next day delivery. Took about 10 days to get the trainers.x”

Posted 9 months ago

Hello there Thank you for your review and feedback. I'm sorry to hear of the issues you had with gaining your shoes, but I am glad this is now resolved. I will be sure to look into your feedback internally with the team here. Best wishes, Team Moda

Posted 9 months ago

“I ordered a lovely pair of trainers, waited 2 weeks, nothing showed up. I was in touch with customer services a number of times but by the time they looked into it further, the item was no longer in stock. No replacement offered just a refund without asking. No discount offered on a replacement item either. A real shame as I would have ordered in another colour.”

Posted 10 months ago

Hi there, Thank you for your review, I'm really sorry to hear of your experience. We're unable to issue replacements when the item is out of stock, as we're unable to change the size, colour or style of the shoe, so this will have been refunded due to that. I'm really sorry that your experience wasn't the best, but I will be sure to feed this back to the customer service team and ensure that we are improving going forward. Best wishes, Team Moda

Posted 10 months ago

“Poor customer service response to parcel not received. I ordered a pair of sandals and a pair of baseball boots online for home delivery and received confirmation from Evri that the parcel had been received and would be out for delivery the following day. Then I received an Evri email saying there would be a delay and then nothing more. After a week since placing the order, I e-mailed Moda in Pelle reporting the misding parcel and asking for a replacement of the order urgently as I was going on holiday. I received confirmation they would investigate. I had to chase up what the outcome was again asking for replacements to be told a few days later that the parcel would be treated as lost and asking if I wanted replacements as my items were still in stock. I replied confirming (again) that I wanted replacements, to then receive a reply from Moda saying one of the items was no longer in stock so would be refunded. I was very disappointed. I feel Moda should have sent the replacements straight away. Having sbopped with Moda many times I feel this time their service was poor.”

Posted 11 months ago

Hi there, Thank you for leaving a review and for your feedback. We appreciate your feedback on the process of missing or lost parcels and we will be sure to review this, to improve it and ensure this is as quick and seamless as possible for our customers. Many thanks Team Moda

Posted 10 months ago

“Hello I am still waiting for a refund on the trainers I returned”

Posted 11 months ago

Hello Jacqueline, Thank you for your recent review. We are sorry to hear that you have not yet received your refund for your returned order. Our refund's can take up to 10 working days to be processed from when received back into our warehouse, if it has now gone past this time frame please email us at customerservices@modainpelle.com with your order number so we can escalate this for you right away. Many thanks, Moda in Pelle

Posted 11 months ago

“Ordered shoes sent in wrong colour told hthey hadn't my size then advertised in my size a real mixup”

Posted 11 months ago

Hello Denise, Thank you for your recent review. We are sorry to hear that you received the incorrect colour, we would be more then happy to help resolve this for you. Please can you email us at customerservices@modainpelle.com with images of the item you have received so we can escalate this further for you. Many thanks, Moda in Pelle

Posted 11 months ago

“Shoe design are very nice, but arrived damaged.”

Posted 1 year ago

Hi there, Thank you for leaving a review for us. I'm sorry to hear that the shoes you had ordered were damaged on arrival, this is definitely not what we would expect. To get this resolved for you, we will need you to send some images to our customer service team on customerservices@modainpelle.com. The team will be more than happy to help you send these back and get a new pair sent out as a replacement. Moda in Pelle

Posted 1 year ago

“Theses shoes slip off the back of my heels, I purchased some heel grips but still no better? I have purchased a lot of boots and shoes, always take a size five but these are massive, I have disposed of the packaging but really would like to send them back”

Posted 1 year ago

“Returned my trainers due to being faulty! Postage refunded. However new pair also faulty! Will have to now repackage and go to post office at own expense again.”

Posted 1 year ago

“Very uncomfortable, even the flat boots. Ordered online, they look good in pictures but disappointed when I received the shoes”

Posted 1 year ago

“I ordered 2 pairs of shoes and they are too big. I was recently in England and bought the same size which fit me perfectly. I did send an e mail to customer service and they offered me to either return or get 10% off to keep them. I asked for the money off and i have gifted both of them to a friend. I havent received my money back on the card and im afraid to order on line again.”

Posted 1 year ago

“Recently ordered Evie bag green porvair for wife. It was faulty returned imidiately waited over 2 weeks for refund. Not good enough Click and collect was good.”

Posted 1 year ago

“Products are great but after sales is shocking. I’m still waiting for a refund for slippers I sent back 3 weeks ago! Second time I have had this problem.”

Posted 1 year ago

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Moda in Pelle is rated 4.7 based on 25,046 reviews