“Was very happy with the all terrain wheel chair. It came on the day and time slot as promised. Disappointed that I could not pay over the phone (understand the reasons)
When I called to enquire and confirm delivery dates before ordering ( I was due to take the wheelchair to West Africa so was it was time critical) the man who answered the phone was rather short with me, saying they were in a meeting and could I call customer services later. Not very professional! Hence only 3 stars for customer service”
Hi Brian,
Thank you for your review. I am very sorry to hear you were disappointed by the level of customer service you received - we pride ourselves on offering the highest level of service so am disappointed to hear this hasn't been the case on this occasion.
Thank you for your valued custom and hope you continue to enjoy your new MobiQuip All Terrain Wheelchair!
Jamie
“We’re really happy with this wheelchair.
We use this for our daughter with Down’s syndrome she’s very heavy but with the mountain bike tyres it makes it so much easier to push on the terrible pavements we have in the country.
I’ve struggled to push her in previous wheelchairs and they don’t feel very robust. I don’t feel like that with this one.
Would recommend this to anyone who needs to be pushed and who is on the larger side.
I feel we can now go anywhere and will be fantastic on holiday.”
“Our item arrived damaged which is nobodys fault but when I contacted the company they just told me to send a photograph to their email, which I did. A week passed and I contacted them again to chase it up and they told me that they hadn't received any email from me. I quoted the exact date and time it was sent and offered to forward the email again. Then no response. I asked if they had received the email and the person I was speaking to said "this isn't my department"”
“The response and delivery far exceeded our expectations. We live in the Highlands of Scotland and generally delivery is pretty poor, but Mobiquip we're able to deliver an all-terrain wheelchair in 3 days.”
“Good enough for the National Trust at Nyman’s, very comfortable and easy to push, so we’ve invested in the all terrain chair, and so far, no regrets.”
“I bought an all terrain wheelchair for a friend. She is really pleased with it. Very comfortable and good quality. Very fast delivery which was great only thing that could be improved is a little bit more notice of the delivery slot but that's just logistics. Otherwise great.”
“I need to return a wheelchair that is not suitable for my husband’s use, but have been unable to do so, so far. MobiQuip is very unhelpful. On the phone I was told I’d have to sort it out myself- they don’t do returns. The website is impossible for me to navigate(I’m 79 and am usually ok with it)”
