Mobility Giant Ltd Reviews

Name: Mobility Giant Ltd
Address: Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks, Sevenoaks
Rating: 4.96

5.0 Rating 573 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Metrics

Info

5.0

Based on 573 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my partners scooter delivered today can't remember his name was very helpful and polite my partner dai loves it would recommend you thank you Julie in Caerphilly x”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for leaving us a 5-star review 😊 We're pleased you loved our service and wish your partner all the best on their new scooter. William Mobility Giant

Posted 8 months ago

“The purchase was made online, with excellent service from start to finish. I cannot fault the information available, the prompt service the price & immaculate condition of the scooter. All despite my initial reservations about buying online from a company I had not dealt with before. The mobility scooter was delivered on time a couple of days ago by the driver "Tyler". He explained all of the controls & features very clearly, providing a detailed user manual spare keys & an excellent large waterproof seat mounted shopping bag. Nothing else needed. All ready charged & ready to go! I would highly recommend "Mobility Giant" & would be happy to use them again in the future.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for leaving us a 5-star review 😊 We're pleased you loved our service and we wish you all the best on your new scooter. William Mobility Giant

Posted 8 months ago

“We hired a scooter from this company as my wife’s mobility was compromised due to her requiring hip replacement surgery . She tried the machine and quickly found riding the scooter made her pain much worse due to the jostling it caused,I contacted the company to say that this machine wasn’t going to be appropriate for my wife’s needs and was confident the company would stand by their money back guarantee as I made them aware within the 14 day cooling off period.I was quickly told that it was a years contract and that there was nothing they could do. This machine has been in our spare room for a year and hasn’t been used. I contacted the company to arrange a pick up date to collect after the year and because it was taken out on the 17th of November,I would have to pay another her months rent. From the beginning I felt pressured to pay the contract and have paid diligently. Despite letting them know from the beginning, we could not use it, assured by the advertised guarantee which was not honoured. The team are professional I’ll say that much. I was then contacted by William who stated that he was unaware of the previous contact that I had made with the company, informing them that we could not use the scooter. He was very professional and apologetic and offered not to charge me the month of November and refunded 2 previous months payments despite the terms and conditions of their contract. I appreciate the offer but would like the company to stick by their guarantee set out in the beginning. I also believe this has been a miscommunication between William and his employees as this situation seems to be an exception and not the rule as to how this company conducts business as reading the numerous excellent reviews, it seems illogical that this company would force a customer to pay rent on equipment they have never used. I’m confident Mobility Giant will review the communication policy and perhaps offer more training to its staff.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for your review. After our phone call, I am happy that I have resolved the issue. we 100% stand by our 14 day cooling off period, unless you were out of this period, then we would have happily cancelled the contract the collected the scooter at no cost to you. If you ever need a scooter in the future please feel free to ask me and we will give you a an excellent discount in way of an apology. William Mobility Giant

Posted 8 months ago

“Monarch Smarti 2020 deliverd by Raul a very nice & patient gentleman. I have had it only eight days but it's Changed my out look on life. Monarch have been very professional . Just a big thanks.”

Helpful Report

Posted 1 year ago

Hi Patrick, Thank you for leaving us a 5-star review 😊 We're pleased you loved our service and we wish you all the best on your new Monarch Smarti scooter. William Mobility Giant

Posted 8 months ago

“This is a reliable outfit, doing shat they say they will do. The product is spectacular, its all that it says it is. Delivery is prompt. Tyler, my delivery operative was kind, courteous, informative and on time. First class all round. Great people to do business with.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for leaving us a 5-star review 😊 We're pleased you loved our service and we wish you all the best on your new scooter. William Mobility Giant

Posted 8 months ago

“I would like to thank Mobility Giant for supplying my scooter, the whole process from start to finish was one of the easiest transactions I have had in a very long time. The young man on the phone was very helpful, the messages pre delivery easy to understand and then Zoe delivered the scooter, she was very helpful, explained how it worked and all the other essential information I needed, Thanks again I will happily recommend you to my friends.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you for leaving us a 5-star review 😊 We're pleased you loved our service and we wish you all the best on your new scooter. William Mobility Giant

Posted 8 months ago

“I am pleasantly annoyed, which I know is a contradiction. When asked to give an opinion about a purchase I always endeavour to be honest try to evaluate the whole experience with a genuine and truthful feedback in the hope that any issues can be relayed to the company involved and perhaps improvements can be made. I only annoyed with myself because try as I might, there isn't one single thing I could criticise, nothing, nothing whatsoever, The whole experience was seamless, a good honest description of the scooter, competitive value for money, delivered by and excellent driver (an extremely pleasant young man) within five days and I could track the drivers progress to the minute. In my 76 years I have never had better service. It is early days yet as I haven't been able to use the scooter yet as it is torrential rain, but I feel confident with the service so far that I will enjoy trouble free scootering. Thanks to everybody at Mobility Giant you have restored my faith in that there are still genuine companies providing services to the public.”

Helpful Report

Posted 1 year ago

Hi Dave, Thank you for leaving us a 5-star review 😊 It's fantastic to hear there isn't a single part of our service you can fault. We wish you all the best on your new scooter. William Mobility Giant

Posted 8 months ago

“very happy with my rented kymco super 8 ! it lets me get about as I have arthritis in both my knees.. and lower lumbar region its a real life mobility saver!”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your 5 star review 😊 We're pleased you loved our service. William Mobility Giant

Posted 8 months ago

“After being confined to the house because of lacking mobility in my legs,I approached Mobility Giant for a mobility scooter. They were very helpfull in my choosing one. They supplied one at a reasonable price to suit my needs and was delivered promptly in the time suggested. I had two small faults with the scooter on arrival and after conntacting them they were only to happy to send a repair man. I am delighted with the scooter also the service I’ve received from Mobility Giant and would have no hesitation to recommend them.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your 5 star review! We're pleased to hear how happy you are with the service we provided and we wish you all the best on your new scooter. Do not hesitate to contact us if we can be of any further help. William Mobility Giant

Posted 1 year ago

“My sincere thanks to all the staff at Mobility Giant who made my recent purchase so easy. From ordering to delivery the service was excellent and I am now using my mobility scooter for shopping etc. I would recommend this company and purchase from them again.”

Helpful Report

Posted 1 year ago

Hi Robert, You're welcome and thank you for your 5 star review! We're pleased to hear your new scooter has given you the freedom to go shopping again. We wish you all the best on your new scooter. William Mobility Giant

Posted 1 year ago

“From start to finish I had an excellent but easy time sorting out my mobility scooter everyone was very kind and kept me informed every step of the way, the driver who delivered my scooter was excellent and very helpful with explaining everything.”

Helpful Report

Posted 1 year ago

Hi Kris, Thank you for your 5 star review! We're pleased to hear how happy you are with your new scooter and the service we provided. We wish you all the best on your new wheels. William Mobility Giant

Posted 1 year ago

“The best company Iv bought from, from price to delivery and even costimer service are fantastic!”

Helpful Report

Posted 1 year ago

Hi Kirsty, Thank you for your 5 star review and for sending us photos of you enjoying your new scooter 🐴🐴 We wish you all the best on your new scooter. William Mobility iant

Posted 1 year ago

“Excellent scooter and very affordable and the service is amazing. Keep up the good work Louise clark”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for your 5 star review! We're pleased you love your scooter and the service we provided. We wish you all the best on your new scooter. William Mobility Giant

Posted 1 year ago

“I have recently purchased a scooter from Mobility Giant and from start to delivery the service I have received is excellent. Stefan delivered my scooter his customer service skills and helpfulness were 2nd to none very professional, Stefan took time to go through everything about the scooter. I would definitely purchase a Mobility Scooter again from Mobility Giant also I would recommend them also. Thankyou for all your help”

Helpful Report

Posted 1 year ago

Hi Lawrence, Thank you for your 5 star review! We're pleased you love the service we provided and if we can be of any further help then do not hesitate to contact us. All the best, William Mobility Giant

Posted 1 year ago

“Excellent service, from ring up & speaking to William to receiving my scooter 5 days later. It was delivered by Tyler, who explained the scooter in detail to my husband & myself. I can highly recommend this company. We have just been away for a few days & people could not believe it was a reconditioned scooter, everyone thought it was brand new. Price wise Mobilty Giant cannot be beaten or quality wise. Great company”

Helpful Report

Posted 1 year ago

Hi Pauline, Thank you for your 5 star review and your kind words towards me and Tyler :) We're pleased you loved the service, and we wish you all the best on your new scooter. William Mobility Giant

Posted 1 year ago

“Absolutely great service as always and amazing service from ZOE who arrived on time and was friendly as always and very quick with the repair as always. Would highly reccomend mobility giants so friendly and helpful”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your 5 star review! We're pleased you love our service. All the best, William Mobility Giant

Posted 1 year ago

“I’ve had mobility scooters for sometime now, purchased from various companies but since taking delivery today of my latest one I would always use Mobility Giant in future. The scooter was first rate, looked like new and the delivery was excellent by a friendly driver Tyler. I would not hesitate to recommend them.”

Helpful Report

Posted 1 year ago

Hi Derek, Thank you for your 5 star review! We're pleased to how much you love your scooter and the service we provided. We wish you all the best on your new wheels. William Mobility Giant

Posted 1 year ago

“First class service. Customer service is fab delivery /repairs appointments are always on time. Would highly recommend mobility giant”

Helpful Report

Posted 1 year ago

Hi Jemma, Thank you for your 5 star review! We're pleased you love our service :) William Mobility Giant

Posted 1 year ago

“Well done boys,exclent service. Thanks loads. John B”

Helpful Report

Posted 1 year ago

Hi John, You're welcome and thank you for your 5 star review! All the best, William Mobility Giant

Posted 1 year ago

“Just took delivery of my 2nd mobility scooter purchased from Mobility Giant and like my last one everything was handled so professionally Steffan thoroughly explained everything and ensured that i was happy with everything before he left his attention to detail was superb a credit to your company i am delighted with my purchase and have no hesitation whatsoever in recommending Mobility Giant to any one looking for superb quality scooters coupled with good reliable service - well done guys!.”

Helpful Report

Posted 1 year ago

Hi Barry, Thank you for your 5 star review and for coming back to us to buy a second scooter. We're pleased you loved our service from initial order to delivery with Stefan. We wish you all the best on your new scooter. William Mobility Giant

Posted 1 year ago

Mobility Giant Ltd is rated 5.0 based on 573 reviews