"My husband bought a mobility scooter from Mobility Giant back in April this year. We both have walking difficulties and can only walk a few yards, so we share this scooter. I have to say it's the best thing we ever bought and we have had no problems whatsoever. Without this lovely reliable scooter, we would never get out. Not only that, it was a pleasure to deal with William at Mobility Giant, so pleasant, so helpful. Even the delivery man unpacked the scooter and took the packaging away. Altogether a great service from start to finish. Thank-you.
Mr & Mrs Jones. Yardley, Birmingham"
"Happily awaiting my scooter delivery on the 22nd, Larry has helped me so much and im gunna miss talking to him (daily, may i add) thankyou so much mobility giant, wouldnt have done this without your help"
"The scooter is the best thing I have ever bought ! My little dog Tiki and I both love it so much! She rides happily on roads and loves gambolling freely alongside as we travel the miles of award winning cycle paths here in Manchester. Living alone this gives me endless opportunities to meet and greet and I love being out in the fresh air everyday. Shopping is so easy.
The scooter brings me so much joy it was spray painted by Mick Flanagan to celebrate the life enhancing independence it has brought me."
"My scooter was due on the 31st October 2017, on the 30th of October I received a call from mobility giant say they had done the last minute checks. On the Vanos Elite Galaxy 4 I had ordered and there was a problem with the breaks. They offered to send me a replacement scooter which was a higher specification than the one I had ordered. And suggested the Vanos Galaxy 2 which by the way was considerably more expensive. I accepted and waited for the promised delivery on the 31st. The van arrived at 1pm and the young man who unloaded it could not have been more helpful the scooter is beautiful and I cannot be more pleased with the whole experience from my initial phone call to the delivery of my beautiful scooter(Belle) the whole experience has been trouble free helpful and wonderful thank you to all the mobility giant team I have already recommended your service to some of my friends thank you once again I am very very pleased with my new transport"
"I ordered a TGA Vita which was not suitable for my needs. I contacted Mobility Giant, under their return policy, and spoke with a Richard about exchange terms. His respponce was choose a lternative and we could do a swap. He even agreed to give me a refund of any difference in price. I offered to pay toward the collection and delivery but he refused. I csan not fault this company foe the quality of its stock and its customer service. I will be telling everyone down here in Swindon to get onto Mobility Giant. Regards, Derek Brooks"
Glad we managed to swap you to a scooter that was perfectly suited for you. We all wish you the best of luck on your new scooter and please do not hesitate to get back to us if we can be of any further help.
"ordered a kymo xls and whilst they were getting it ready for delivery found a problem and immediately phoned to let me know and was offered another to replace it.
Great customer service with very friendly people on the end of the phone if you need to contact them and they will go the extra mile to make sure you stay happy with your purchase...... Thanks once again"
"I found this company on line and wondered if I was doing the right thing in ordering my scooter I need not have had any concerns they were true to their word and everyone I spoke to there was nice and kind my scooter arrived in pristine condition and I am so pleased to recommend this company for price and customer service and well done Jane the rocket lady! Nothing but a good company"
""If you purchase a mobility scooter or wheelchair with a large battery make sure you get what was advertised. I purchased a mobility scooter with the large battery pack and got the small battery pack. This was not sufficient for my needs and run out on two occasions. they promised a larger battery pack and as compensation I was told I could keep the small battery pack. This offer was later withdrawn so I was left with no compensation for shoddy service. Please check you get the correct battery size as might assume that you have the right size.\r\nI for one will never use or recommend this company and hope that Trading Standards check them out"
The above was my original few of this company however since this they have done evrything to try and make things right and have supplied the complimentary battery as originally promised. I still cannot say any more about the original problem with the battery size as this was something I spotted and can noit say if the company would have picked up on this.
I do beleive that they do their best and this could be a one of problem with my purchase and they promised that things have been improved to prevent this happening again. It was the offering of compensation and then withdrawing that which made me give the original bad statement. A company should sell the product as advertised and stick to any agreements made.
I am very pleased with the purchase especially now that I have the larger battery pack and would consider buying another used Mobility Scooter from them in the future."
Thank you for taking the time to write a review about the service we provided.
I would first of all like to apologise for the incorrect battery pack arriving with your scooter. This was of course not done intentionally and the moment we were notified of this issue we arranged for the larger battery pack to be sent to you.
We have since made measures to overcome the communication breakdown which lead to you believing we were not going to stick by our word and allow you to keep the spare battery pack as compensation.
I am extremely pleased that we have resolved this issue and look forward to hearing back from you in the future.
"These are sincerely the most helpful trusted people to deal with. We are delighted with the scooter, it was all that they advertised and more. They gave me more than I paid for without trying to extract extra money. The phone conversations were tops and the salesperson was more than helpful. My situation was a little trying. The patience of the guy was a wonder to behold. Thank You Mobility Giant I can only give you five stars because that's all they allow on the website, I would double that given the opportunity. Thanx"
"I purchased a Kymco Midi Mobility Scooter from Mobility Giant and found the staff to be extremely helpful! Not only did they take into consideration all my mobility needs, but they were extremely helpful in finding myself (a relatively young guy in my 30's) a very stylish/sleek & trendy looking scooter! I am now able to do so much more with my wife & children safely & with confidence, & also regularly get compliments on how great my scooter looks, and asked where I purchased it!
I also recently needed my scooter serviced, & it was picked up from my house, & delivered directly back via courier, during this difficult time without my scooter, Mobility Giant staff were very understanding & kept me updated about the servicing! I would certainly buy again from the company with complete confidence & highly recommend this company and their service to any other customers needing a mobility scooter from a genuine & reliable company who really care about their customers wellbeing!.."
"I would like to thank Mobility Giant, A Very Professional company I would highly recommend them there service was absolutely brilliant the way we were kept informed regarding the delivery and the mobility scooter Mini LS was a excellent product. My Wife and I would like to thank you again and say we will be telling all are friends and family what a good company you are hard to find now ...Signed Mr&Mrs Critchley"
Thank you for taking the time write such a great review.
We really appreciate you recommending our services to friends and family. I wish you the best of luck on your new scooter and please do not hesitate to contact us in the future if we can be of any further help.
"after dealing with many mobility scooter surpliers . it is great to get the personal service you get from mobility giant . just like a family member.. the benefits you get with your scooter are far more than you get else where ,, I will shop again with them with no worries,,terry"
"I want to say a big thankyou to Richard, Dan and Paul for the seamless acquisition of my Kymco Agility 8mph scooter which without trying beforehand has exceeded all expectations. The delivery man unpackaged it and rolled it off the pallet into the bike shed. It looks brand new..showroom condition. The charger plug had a rubber end so wouldn't fit flush into the socket as the plug point is set in a plastic casing which has a ledge on it. I phoned up and spoke to Dan and Paul and they replaced the charger which arrived the next day and when l opened the package they had put a large bar of chocolate in. I must say the speed and thoughtfulness blew me away so a big thank you guys. So having discussed my criteria with Richard in Sales we identified that l needed a scooter that was compact, high ground clearance and with good all round suspension due to osteoarthritis and osteoporosis and the Kymco agility which was launched in 2015 appeared to fit the bill. It was a gamble not having ever seen this model but i have used a kymco Midi which is similar. I cannot find words to describe how thrilled I am with this scooter, it's fabulous unlike my previous Days Strider ST#4D which although zippy, left my bones Jarring as i hit every bump on the road/ pavement. I did wonder when l was reading all these 5 star reviews if they were real but l can honestly say that the service from Mobility Giant has been outstanding from start to finish and l will definitely use them next time. When i get time i shall download some pics."
"Received scooter which I am very pleased with. However, the delivery driver refused to unpack scooter so I was left with a large pallet which it arrived on. I contacted mobility giant and was told it would be collected within 2 weeks. I am still waiting!
Thank you for bringing this issue to our attention. First of all I apologise for the driver leaving the pallet with you, we had some drivers off work in June which lead to a temp driver delivering your scooter and he assumed the pallet was to be left at your property. We have now dealt with this issue and have made sure that this will not happen to any of our customers in the future.
I am extremely happy that you are pleased with your scooter, if we can be of any further help in the future then please do not hesitate to give us a call.
""I was most pleased with my scooter, when I removed the protecting cover it looked like it was a new one. The tyres were new and the paint work was immaculate. I am so pleased with the performance of the scooter it rides and drives like a new one. If you want the same satisfaction as me get your next scooter from the "Mobility Giant Ltd""
"I purchased my TGA Breeze S4 GT from mobility giant in May 2016 and was delighted by both the condition of the scooter and the service received from Larry and Paul.
I reported an issue which I had with the machine to Mobility Giant last Friday, and although it was out of their warranty period, they accepted my query concerning the expected life of the parts afected, immediately arranging to send me "free of any charge", brand new replacements which I received today, Monday.
In my experience this quality of "Customer Service" is quite exceptional and I would not hesitate to recommend them to any potential customers, family and friends."
When a review is marked
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can email supporting documents to
so we can investigate and mark your review as
We prefer an invoice, delivery note or receipt.
When a review is marked
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
you can enter your email address below and we'll be in touch to verify your review.