Mistrys.co.uk Reviews

4.38 Rating 396 Reviews
83% of reviewers recommend Mistrys.co.uk


14 High Street, Market Harborough, Leicestershire

Business & Office

Are you a business owner?
See Business Solutions

Write Your review

Tell us how Mistrys.co.uk made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Customer Service
communication channels
"For an upcoming trip to South-Eastern Asia, i wanted to order 2 Dukoral vaccines for my wife and me from www.mistrys.co.uk web site. Before doing so, i asked them by mail if they had no problem shipping to France. They answered it was not possible to ship this product because it has to be kept in the cool (strangely this product is in their online catalogue). Fortunately, despite the fact they are pharmacists and i am not, i could read the notice saying shipping was possible. They agreed to that and asked for a scan of the prescriptions, which i sent, then they asked me to order from their website which i did. Then they asked me to send the prescription by postal mail. This is strange because the original prescription is directly out of the doctor printer, with validation IDs that make a scan-reprint undistinguishable from the original and as valid as it. But OK, no problem, i sent the letter with the prescriptions after verifying the address with them. So now, 12 days later: - they keep saying they did not receive the letter with the prescriptions (just consider how often letters are lost by postal services and how often people try to scam you selling products on the internet) - they do not accept the perfectly valid prescription scans - they refuse to contact the doctor's office to verify the prescription - they don't accept the prescriptions to be faxed by the doctor's office even if a fax is considered legal evidence by any court - it is too late for us to find another supplier - they have the money from the 70€ order If we get sick because they failed to deliver the vaccine, they should pray we die quickly as they won't enjoy the retaliation. This is a scamming company, avoid them at any cost !"
Posted 6 months ago
The customer ordered a prescription item from the UK, to be shipped to France. The medication in question needs to be kept refrigerated, which we explained might be an issue with shipping overseas, but the customer said that he would take responsibility for this and was happy for us to ship it.

We asked for the original prescription to be posted to us, which is a legal requirement. We have not received the original prescription so have been unable, by UK law, to dispense the item and have issued the customer with a full refund.

The customer also tried to blackmail us and sent various threatening messages via email
Posted 1 month ago
"Was served today by Anna on the fragrance counter. Awesome staff member! Thanks Anna."
Posted 1 year ago
"Order received after delayed service. Staff was very helpful whenever I phoned Package arrived intact. Well packed No damaged Thank you especially to Monica"
Posted 3 years ago
Mistrys.co.uk is rated 4.38 based on 396 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support