“Believe this is a scam website. I can't get through on the telephone or by email. Placed order on 9th December 2020 a month later I've received nothing but a 'processing' email despite a 3 - 5 day deliver timescale. Beware.”
“Guys do not purchase from this website! I placed an order on the 15th for a mirror that cost me £100. I chased up twice as there was no confirmation email and they responded that it had been delivered and signed for! The order still says “processing” and they won’t issue my refund. Scammers!”
“I would not recommend anyone to buy from Mirrors Direct. I ordered a mirror on the 6th Nov. Had to chase on 16th Nov and told delay due to you waiting for frame delivery. Mirror delivered to me on 19th Nov with both frame and glass broken, not surprising as it was wrapped in just a bit of bubble wrap rattling around in the cardboard box not marked "fragile". Requested replacement on 16th Nov and told it would be with me at beginning of the following week. Chased on 26th Nov and told you were awaiting glass to be delivered. I then requested a refund and was told this would take 3-5 working days to make its way into my account. Very poor service!”
“I ordered an oversized mirror from Mirrors direct, after having tried OTHER well known companies and had them delivered, really badly damaged!!
Our beautiful mirror arrived very quickly, which was fabulous but it had a scratch on the glass itself, which must have gone unnoticed by the packing staff, so I emailed the company and within 1 week, the mirror was replaced, no questions asked!!!!
I read lots of reviews before buying and I can honestly say, that I have rarely experienced better service or value for money.
“I ordered 3 of the Wallingford small mirrors - 25 x 23 cm. I paid £29.99 each for them, looking at them this should be for the 3, very poor quality, very disappointed. I also ordered a large 90 cm x 135 cm Featherstone mirror, again, nowhere near worth this price, considering the frames are plastic. they look and feel cheap.”
“4th Aug 2020 ordered a mirror which arrived 13 Aug but was very disappointed to find there was no back on the mirror and was loose in the frame and there was no option to hand either portrait or landscape.( I wanted portrait) I emailed customer services on a number of occasions no reply. I hand wrote a letter to the Company Director in Feering, Colchester and to date I have not received an acknowledgement nor a reply.”
“I had ordered a mirror on 20th August and despite confirmation of my order there were no updates in respect of despatch or answer to my e mail. I was concerned that I was going to lose my money. I spoke to a lady called Lorraine at the Company. Lorraine kept me advised of position in respect of despatch. Unfortunately the mirror which I had ordered was no longer available and despite Lorraine giving me lots of other options I requested a refund. Lorraine was exceptional. Refund in my Bank account.”
“Very disappointed with the mirror. The mirror is loose in its frame and there is no backboard. The fixings are for landscape only - no option for portrait. As I am of senior years I have to arrange and wait for someone to sort it out. The day it arrived 14 Aug. and later I emailed the company - not had an acknowledgement nor a reply. I then wrote a letter to the company director in Essex 24 Aug.. Am still waiting for a reply.”
“I ordered 2 mirrors from mirrors direct 30th July 2020. Tried to phone and email no answer. They are also part of Arthouse who supplies canvas art etc,”
“I’ve ordered a mirror at 254-00 I’m really worried I’ve lost all my money I can’t get through to them on the phone —- voicemail no ones called back emailed no reply I ordered it on 11th aug 2020”
“I think this company has gone pop. I placed an order in July and have heard nothing. They don't answer the phone, you can't leave a voicemail (no room on the service), they don't reply to emails either from email addresses or through their website, and they don't respond to FaceBook messages. I can only conclude they are not trading any longer and I'll post this on FaceBook today if I don't hear from them.”
“Upon receiving my order the whole mirror broken and calling customer service there is no one to deal with the issue therefore l am highly disappointed with the service”
“Quick delivery! The frame was so beautiful but I ended up returning the mirror because it didn’t suit the room and I 5thought it would be difficult to return but it was such a pleasure dealing with this company. Really professional and amazing customer service!”
