Mini Sport Ltd Reviews

Name: Mini Sport Ltd
Rating: 4.18

4.2 Rating 368 Reviews

79 %

of reviewers recommend Mini Sport Ltd

4.2

Based on 368 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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+441282778731

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Mini Sport Ltd 5 star review on 17th October 2018

Gerry Simpson

Mini Sport Ltd 5 star review on 17th October 2016

Anonymous

Anonymous // 01/01/2019

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“The reason for the Review today. Its been challenging to finally get the bottom off the issues regarding surply of a product, but thank you to Tom for dealing with these issues today .”

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Posted 1 year ago

“what wet wrong you shoud now been talking to my self for 4 weeks and you are trying to sell me a second set of nuts when it you at fault read the emails i sent and photos”

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Posted 1 year ago

“Hello. l ordered mats for my Rare mini Lamm 1/75. on Tuesday when I ordered it ,I was told that it would be delivered the next day. Because it such a special mini with only 12.500 miles on the clock it's in dry storage at my mates facility. They came up with the excuse that they couldn't get access to the premises. On Thursday they said they tried to deliver it at 13.53. l got a text at 13.19 From my mate to say the truck has with delivery of my Lamm in brought. just arrived.ive got the evidence on my phone still. l paid £10 for next day delivery and 6 days later I'm still waiting for my mats .they are not a legit company.and they have messed me about.never again will l shop with mini sports after this nightmare experience.ive told them to forget it now.the delivery company is lieing or they are it proves it l want a full refund.ive told them that when l slammed the phone down on them.at the end of the day 7 days tomorrow when I placed the order. Still no goods. If I don't get s full refund paid into my bank account by tomorrow morning, l will get InTouch with trading standards.”

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Posted 2 years ago

“They supply defective products and then have a return policy of 28 days from the SHIP date. So you have about two weekends for anyone not a mechanic or works on mini's full time to troubleshoot it! I will change my review once they offer a refund or ship me a working part.”

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Posted 2 years ago

“I ordered 2 mini cobra seats last October. When I received them I was sent two left front seats. I was told to buy a right seat and I will get my money back as soon as I sent one of the left seats back which I did I would get a refund for one seat. I am still waiting for the money. If you get to speak to someone on the phone they just blame the manufacturer. I want my money back !! Avoid this company!!! They are rogues”

Helpful Report

Posted 4 years ago

“Parts are labelled as in stock on the website but obviously aren’t. When contacted they will always tell You it will be there within the week. It’s all lies, I waited 2 months for a part. You write to their customer service and they just fob you off and don’t really care. I’ve just made a next day delivery order on parts I need to fix my car in the Saturday so I can go to the show I paid tickets for on the Sunday. Even called them twice to confirm the delivery as their texting service kept telling me it was a Monday delivery ! You know what, it didn’t show up !”

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Posted 4 years ago

“Thank you Andrew and Tony for your perfect service. Items arrived today delivered and packed excellent as always . It is a pleasure to do business with Minisport and all your staff .Many thanks”

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Posted 4 years ago

“Bought a new indicator stalk unit. When it arrived the indicator/horn markings were not OE, looked thicker paint. Also the marking was scratched, which removed some of this paint, so not as per a brand new unit. Looked bad alongside the other side, original fitting. Emailed problem to Minisport, with photo. Responses slow, but did get an email asking unit to be returned to them. After another delay did a another unit, similar paint scratch. Emailed again and commented that my return postage not reimbursed. After a few chases, was informed no postage refund as - "When the part was returned back to us it was not found to be faulty". Not faulty but scratched, poor quality again. So after a month I have a item I am still not fully happy with, but I am £4 out of pocket because they supplied a shoddy item in the first instance and did not reimburse return postage. Poor customer service and supply, would not recommend Minisport.”

Helpful Report

Posted 4 years ago

Hi Jon, I work in the marketing department at Mini Sport and have just received your 1* review. I am very sorry to hear that you were not happy with the indicator stalk that you received and I have looked in to this further for you. Having discussed your review with our Manager, he has advised me that we would be more than happy to swap this for you, for another should you wish? You will not have to pay for the return of the part, we can arrange for this to be collected from yourself. If you would like to proceed with this, please let myself know and I can get this sorted for you. Once again, I’m very sorry that you were disappointed with this part and the service that you have received from Mini Sport. Kind regards, Cara

Posted 4 years ago

“Mini sport si awesome!”

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Posted 4 years ago

“Took a month for them to deliver my item, customer service was shoking was getting put on hold everytime i phone and times on hold were excessive. Definitely wouldn't use again”

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Posted 4 years ago

“Seems to be an on going issue with minisport poor communication ,not being told that my item my take 5 months to arrive.If I had not emailed them with an update on my order I would not have been told about the delay .Can minisport please learn from these on going issues and keep the customer up to date if there's going to be a delay .”

Helpful Report

Posted 5 years ago

Hi Craig, We're very sorry that you're not happy with the wait for your RACE Specification 7 Port Head 37.7/31. Unfortunately, these are produced in very small batches, due to the complex and specialist nature of the castings. Unfortunately your order has caught us between batches, the foundry has us scheduled for a batch in Feb which is the soonest that we can receive them. Once again, we can only apologise and if you'd like to cancel your order - we'd be happy to issue you a full refund. Kind regards, Cara cara@minisport.com

Posted 5 years ago

“Poor service receieved when i cancelled order. Had to chase for a refund as did not delivery parts nor keep me upto date with order progress. Never use again...”

Helpful Report

Posted 5 years ago

Hi Stuart, We're very sorry to hear that you feel this way about your experience with Mini Sport. We are aware that the long lead-time on this order was very frustrating and unacceptable to you, however we can only rely on our suppliers supplying us with the parts when promised. On this occasion we have not received the parts when expected which has delayed many orders - one of them being yours. We tried our very best to keep all delays kept to a minimum and provide customers with any information that we have. We can only apologise for any inconvenience this delay may have caused you that resulted in you wishing to cancel off your order. Once you requested a cancellation and refund, our Customer Relations Team completed the process, and refunded you within 24 hours of you requesting it, they also tried to contact yourself on Friday evening to advise you that the refund had gone through. There was absolutely no reason for them to be subject to your degrading comments in order to get the job done, it would have been done anyway, as promised. Once again, we can only apologise for the experience you have had with this order. Kind regards, Mini Sport LTD

Posted 5 years ago

“A big thank you to all the team helping to keep my 1275 Cooper on the road. They've helped by taking a personal responsibility in enuring I get quality spares and service components. Needed a dizzy to replace a worn out item, Tom got it turned round and helped me make my MOT appointment. Thanks :-)”

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Posted 5 years ago

“I ordered the wrong Ignition Leads but Mini Sport quickly assisted me to get the correct ones. They were very prompt and helpful :-)”

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Posted 5 years ago

“items ordered over 2 weeks ago not sent/received. Very poor response when called no feed back offered on possible delivery date for items out of stock.”

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Posted 5 years ago

“Initial fitting problems related to the wrong fitting of the CAT. When the CAT was refitted in the correct position, everything was ok. Very good.”

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Posted 5 years ago

“Hi After complaints that I sent to numerous addresses I finally got to the wright person that resolved the problem wright away. It is unfortunate that it cam to this . I would like to thank Mick for his help and a very professional and effective approach to the problem. Again thank you for help in resolving this. Best regards”

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Posted 6 years ago

“This is the first time I have ordered from you and I just want to thank you for a fast and efficient service and I look forward ( as money and wife allows ) to using mini sport again !”

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Posted 6 years ago

“Everything is correct. Fast and smooth delivery”

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Posted 6 years ago

“All the parts are of good quality.”

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Posted 6 years ago

Mini Sport Ltd is rated 4.2 based on 368 reviews