Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 25th March 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived with the security tag still attached inside. I then had to parcel it up and send it back for them to remove it and return. Staff were good about but just very annoying as a customer. The estimated delivery date was very long too but it arrived sooner than expected which was good.”

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“The product I purchase for my birds is good, however it has risen in price twice now in 4 - 5 months, I did ask the phone op when I ordered some more if I bought in bulk (X3) could I have a discount, but the phone op said no! No loyalty for being a good customer 😥”

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“The product was fine but the advertisement failed to inform customers that the sizes were small and a larger size than normal should be ordered.”

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“The one drawback was that the pellets back had ripped open, presumably in transit. This is the second occasion this has happened.”

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“I had one item short, and one item with a very short best before date, but It was all sorted out satisfactory.”

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“Took a long time to despatch and deliver.”

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“Unfortunately I did not receive the items on the delivery date I had paid for despite the website saying they were in stock, also the bag of food was burst on delivery.”

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“I order a child joules jacket when it came it did not have the joules logo on the front as advertised on your site it as cost me £10 in postal as I have returned it as it was not the same as advertised Iam I entitled to my postage back”

Helpful Report

Hi We are sorry to hear the item was not as expected. If you contact our Customer Services Team they can provide you with a freepost returns label for faulty items, and any original postage costs paid when placing the original order would be refunded if we are unable to supply you with a replacement item. Kind Regards Millbry Hill Team

“The dog food we ordered arrived in good time. Good communication of delivery date too. Unfortunately when it arrived the dog food bag had cleared been ripped & taped back up. Unfortunately not entirely well as it spilled out onto our parents carpet who took delivery for us.”

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“Ordering was easy and found what I wanted. But delivery was long had to remind them a few times what has happened.”

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“Post arrived very quick, disappointed that price had risen on product I had bought. Hope it doesn’t rise again because I have to feed my birds this type of food.”

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“Hi service is usually good and staff helpful. Only issue I have with this Ofer was that it said if I paid £6.99 I would get next day delivery on the 4/1/19 but it did not arrive until late on the 7/1/19 .. I feel this was a waste of £6.99 as I didn’t receive the delivery when said.”

Helpful Report

“Deeply disappointed that the loyalty card could not be used on-line on this purchase when I collected from your branch. After all it is a Loyalty/Rewards Card.”

Helpful Report

Hello Susan, Im sorry to hear you are dissapointed. I can confirm that you can actually take a copy of your invoice from your order into the Stokesley store as a receipt, Along with your loyalty card and they will manually add the points onto your account. Kind Regards, Millbry Hill

“packaging was terrible the jacket was expensive only had one outer plastic packing and when it was delivered it was ripped luckily the jacket was not damaged so I kept it but it was disappointing.”

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“Love the actual shop as it’s really nice to walk around and the staff are very helpful and friendly. However disappointed that I had to pay postage and return postage on some items I ordered online that didn’t fit. Overall a great shop though.”

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Hello Sarah, Thank you for your kind words in relation to our store and staff. I can confirm that you can actually return your items to your local store and they will pass your details to customer service to then process a refund as they do not have access to the website to process refunds. Kind Regards, Millbry Hill

“Product excellent and good price. Click and collect service was slow. No communication about the absence of the purchase. I had to contact the store who couldn’t find it then did. Glad they did!”

Helpful Report

“The delivery service was appalling. After waiting in a day had to go to Royal Mail depo to collect the item”

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“Usually really pleased with products and service, however this time delivery took a lot longer... I was given 2 dates for delivery and it turned up on the third date. I tracked the parcel and it looked like it had been traveling up and down the country for a week 😐”

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“Although part of my order was no longer available Millbry Hill rang to inform me and refunded the cost of that item. I had paid extra for fast delivery- this didn’t happen. Again Millbry Hill rang to inform me the parcel delivery company DPD had wrongly delivered the parcel to someone with a similar name so there would be a further delay, as such they would also refund the extra charge for swift delivery. Seven days later the parcel was delivered, the sealer tape put on by Millbry had been opened. Underneath my name & address label ( in North Yorkshire) was another - nothing at all like mine- which I presume was it’s first destination. Shockingly it was addressed to a group of doctors surgeries in Coloraine Ireland, they had written “rejected” on their label. (The contents were cast iron wine bottle holders) After opening the box one of the holders was very damaged, the dog figurine on the top was bent right over at 90 degrees to the post, I managed to right it, not easy with cast iron but the weld is now weakened. As this is a Christmas present I had no time to purchase something else. Millbry Hill had good customer service but somewhere down the line a big mistake was made with the delivery address and very rough handling- I presume by DPD. I have marked their rating as acceptable but was rather annoyed and dissapointed by the service in general.”

Helpful Report

Hello Judy, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse sent to the correct address. On this occasion this hasnt happened and i can confirm its been investigated internally. Sincere Apologies, Millbry Hill

“Order should have arrived Monday, got an email to say it would arrive Wednesday due to stock issues. Had an email Wednesday to say arriving Thursday. It didn’t turn up. Got the feed Friday in the end but in mean time I had to go and buy what I’d ordered!! Millbry offered me a refund of the £4.99 delivery fee as an apology which I have yet to receive.”

Helpful Report

Hello Gemma, Im really sorry for the issues you have faced with your delivery. I can confirm that we had your parcel packaged and ready to leave for the order to be with you on the correct date you had requested. Sadly Fed-Ex did not collect the package on time which has then had a knock on effect with your delivery. A refund was processed on the 03.12.2018 for part of the delivery charges to downgrade your order from express to standard shipping. The last part of the shipping was then refunded on the 07.12.2018 once we had received notification from Fed-Ex that your parcel was finally delivered. These funds should be back in your account now. It is very unfortunate that due to a couriers error that your parcel has been delayed, leaving you without the items you needed and it doesnt look great on our behalf either, Which we are really sorry about. Sincere Apologies, Millbry Hill

Millbry Hill is rated 4.7 based on 4,468 reviews