Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 25th March 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very average delivery by todays standards, and to top it off the bag had been cut open across the top and re bagged, too much hassle to return”

Helpful Report

“Do not know reason but the goods were never delivered”

Helpful Report

Hi Robert, We are very sorry to hear you have not received your parcel. Our courier tracking states this was delivered to you on 19/03/2019. Our customer services team will be in touch to try to resolve this for you. Kind Regards Millbry Hill Team

“Delivery was by fed ex and took over a week to arrive Usually when I order from a different supplier it arrives within 1-2 days”

Helpful Report

“Half my order didn't get sent - I had to chase it. The person I spoke to was very helpful but it won't arrive for another 4 days. Not much help when you need to clean out animals. Will have taken over 2 weeks to arrive.”

Helpful Report

“The order was sent out fine (not exactly speedy) but sadly in a ‘Hollings’ pig ear strips’ box. Considering there was a top I ordered for my daughter in there without any wrapping on it I was really surprised Millbry Hill thought this was ok. It’s gross.”

Helpful Report

Hi Ruth, Thank you for your review. We are sorry to hear the packaging you received your item is was unsuitable. We do try to recycle packaging where possible, however agree that this was not appropriate for the item you ordered. We have passed on your concerns to our warehouse manager who will investigate the issue further to try to prevent such an incident happening again. Kind Regards Millbry Hill Team

“Prompt delivery, however the bag of food was damp and split. Would maybe try them again to give them the benefit of the doubt”

Helpful Report

Hello Tina, Im very sorry to hear you had an issue with your delivery. So we can get a resolution to this for you, Could you please send me over an image of the damage to sales@millbryhill.co.uk. It is most likely that the feed bag has become damaged in transit. Our feed is stored in an internal warehouse so it would not have become damp whilst it was with ourselves, This again is more than likely down to the courier and how they have either left the parcel at your premises or how they have stored it whilst they have had it in their possession. Sincere Apologies, Millbry Hill

“I purchased a voucher and personally I would have preferred receiving it in the post on nice paper. Not in an email. As it was supposed to be a gift it looks a bit cheap.”

Helpful Report

Hello Daniela, I can confirm that you have purchased an E-Voucher and we do advise that we send this over electronically via email. "Our Gift Vouchers are sent electronically on the date you specify to the email address given. Please ensure you enter a valid email address for the person you wish to send the gift voucher to. " We advise our customers that they can always print the voucher off and pop it in a nice card as part of the gift. Kind Regards, Millbry Hill

“the seed I purchased although double bagged was completely open/split open at the top on arrival, almost like it had been put inside the second bag fully open before sending. Compared to another separate bag of seed from elsewhere it seemed underweight; very disappointing”

Helpful Report

“Not very pleasant, and uninterested staff!!”

Helpful Report

Hello Natasha, Im sorry to hear you have had a negative experience with our store. Customer service and satisfaction is something we always want to ensure is kept to a high level and im sorry this hasnt been the case for you. We have requested that one of our agents contact you to have this matter investigated further so we can get a resolution to this. Sincere Apologies, Millbry Hill

“The product I ordered was very overpriced (kune kune pig food). I paid more on delivery to get it quickly as didn't know where to get it from locally. It didn't arrive on the stated day. Which forced me to find the product locally & got exactly the same thing for pounds cheaper. Won't b using this service again.”

Helpful Report

Hello Linda, Im really sorry you have had a negative experience with your delivery. I can however confirm that we dispatched your order on the same day that you had placed your order on a next working day service and it was sadly Fed-Ex that delayed the delivery as they hadnt released your parcel in time. As a gesture of goodwill we have refunded your full delivery charge which will show in your account shortly. Sincere Apologies, Millbry Hill

“Really slow delivery. Even allowing for Christmas period - still slow. I got an email to say items would arrive next day between 8am and 6pm (some time after initial order) and none arrived. No response to query on that either. They arrived several more days after that. Really poor considering the store isn’t that far from me and my order was not small.”

Helpful Report

Hello, Im really sorry you felt that the delivery of your order was slow. I have checked into your order and the tracking details and i can confirm your order was actually delivered within the time scale we advised the delivery would be made when you placed the order. Kind Regards, Millbry Hill

“Ordered 2 horse rugs. Waited over a week for delivery after dispatch. Then only one rug was in the parcel. Called Millbry and they stated that despite taking my money they didn't have any stock of the second rug. Had to request refund. Not happy!”

Helpful Report

Hello David, Im sorry to hear you arent happy. I can see that you have been speaking with our customer service team in relation to this incident and that sadly the second rug had been lost in transit due to the sack opening. Unfortunately the rug you had purchased was the last one in our physical stock and you had been offered a replacement to be sent to a convenient address however as this option was not suitable, We provided you with a full refund for the missing item. Sincere Apologies, Millbry Hill

“I had to return a pair of boots and it cost me a small fortune so I won't be trying anything else in case it's not right and I need to send it back.”

Helpful Report

Hello Rebecca, We do offer a Royal Mail Returns service via our website which only cost's £4.99 which we deduct from your refund and it allows you to download and print a prepaid label. Please see below for future reference: https://www.millbryhill.co.uk/returns-information-i12 Kind Regards, Millbry Hill

“It took over a week to deliver when the bale of readigrass arrived had 4 places stuck up with parcel tape where obviously it was ripped and when opened it didn't smell that lovely sweet smell not stale but not like l usually have. Not impressed.”

Helpful Report

Hello Lynda, Im sorry to hear you are not impressed. I can confirm that you placed your order after the guaranteed Christmas delivery period which was the 17.12.2018 and this had been noted on our website. We advised when you placed your order on the 23.12.2018 that the estimated delivery date would be the 07.01.2019 and you did receive your parcel on the 02.01.2019 Im sorry to hear that the bale had tape over the holes. Could you please send over some pictures of the bale with the batch number to our customer services email address so we can get this promptly dealt with. Sales@millbryhill.co.uk Sincere Apologies, Millbry Hill

“I did have a problem when I did my last online order. I had forgotten my password so requested a new password. I believe I requested the password change on saturday but did not receive a change password email. As I was trying to buy a sale item that was in short supply I was afraid I would lose the item. I got round the problem by setting up a new account with a different email address so I could place my order but that was a bit of a nuisance. As well as the password email I also tried contacting them by a direct email. Neither email was responded to until monday.”

Helpful Report

Hello Kathleen, Im sorry to hear you had problems logging into your account. Unfortunately our offices and technical team are closed from 5pm Friday through till 9am Monday morning. Sincere Apologies, Millbry Hill

“Goods despatched in multiple parcels still only 2 of 4 received. 🙁👎🏻”

Helpful Report

Hello Emma, I can confirm we have only dispatched two parcels to yourself for this order as it all fit into two packages. Can you please ensure that the packages have been emptied and checked to ensure all goods are there and if there are any missing items you can give ourselves a call on 08006520432 or email sales@millbryhill.co.uk so that we can get a swift resolution to this for you. Sincere Apologies, Millbry Hill

“Delivery was fine but when opened the hesian sack that it arrived in the bag was bust completely in half”

Helpful Report

Hello Paul, Thank you for your query. We are really sorry to hear that there has been damage to the delivery. So we can get this resolved ASAP, Could you please send over a picture of the damage to sales@millbryhill.co.uk and we can arrange either a refund or a replacement for you. Sincere Apologies, Millbry Hill

“The delivery was efficient. My concern is that I bought a reversible Ariat Gilet which was meant to have a plain outershell with large pockets etc and a check pattern inside without pockets. The item was delivered inside out which I found strange and the reason was clearly that the label was sown to the outershell not the inside!!!”

Helpful Report

Hello Carole, Thank you for your query. I do believe that you have received email correspondance from a member of staff from the customer services team. If you would like any further assistance then please do not hesitate to call 08006520432 or email sales@millbryhill.co.uk. Sincere apologies, Millbry Hill

“Paid extra for next day delivery but didn't turn up for at least 3 days!”

Helpful Report

“Tracking details are never correct and I'm still waiting for an item out of my order which I put in over a week ago even though the shop is local”

Helpful Report

Hello Demi, Thank you for your feedback. Im sorry to hear there has been issues with the delivery, I can see this is being looked into by our customer services team and that they are working to obtain a resolution for you and will be intouch ASAP. Sincere Apologies, Millbry Hill

Millbry Hill is rated 4.7 based on 4,468 reviews