Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Millbry Hill Reviews

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

Company Reviews

Product Reviews

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

Write Your review

Tell us how Millbry Hill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Millbry Hill 5 star review on 25th March 2024

Millbry Hill 5 star review on 6th March 2024

Millbry Hill 5 star review on 6th March 2024

Millbry Hill 5 star review on 24th February 2024

Millbry Hill 5 star review on 24th February 2024

Millbry Hill 5 star review on 24th February 2024

Millbry Hill 5 star review on 8th February 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly concerned that my breeches did not come with any attached label as I expected from a brand new pair. Luckily fitted but what if I needed to return? Delivery was understandably delayed and all other items great. Many thanks.”

“Bought two Pheasant print dog beds, excellent service and product good quality but don't match up to the size (90x60 cm) advertised. Even when stretched to compensate for the filling they only measure 83x57 cm at best.”

“was very efficient delivery and the box was a little battered so possibly would recommend bubble wrap, but other than that, great quality products and will definitely use again”

“I’ve ordered products from Millbry Hill twice now and both times the service has been excellent a little slow the first time but products well packaged and arrived as expected. They have an excellent range of equestrian products which are competitively priced.”

“The order arrived a day earlier than scheduled, and fortrunately the Carrier was able to access the outside door of my block of flats to leave the oder by my flat door. The text message from the Carrier telling me that the order would be coming that day was (it said) sent at 7.26am but I only received it at 10.20am whilst I was already out having not expected it that day. The goods were in good order (only one box of 2 opened so far), but my only complaint (this time but NOT on two previous times) was that it took nearly one hour to complete the process of placing the order for my purchase, which was very frustrating (why I do not know).”

“Great selection of products and an easy website to navigate. Although the delivery cost is sometimes expensive especially when I order dog food.”

“Good price and arrived on time - very quick service. It was not in an inner bag and was a little creased.”

“Not completely. I received the wrong goods - order 368508 (WEB368508) was incorrect. instead of 2 x layers pellets and 1 x mixed corn, I received 1 x layers and 2 mixed corn. I mailed sales and I was told I would receive the missing layers - but have had no notification yet.”

“Millbry Hill had what I needed, and a straight forward order and pay system. My goods arrived safely in a few days. A happy experience.”

“My only minor issue is that the latest order could not be fulfilled entirely: I only received one of a particular item, instead of two, but the postage stays the same. Had I known in advance that stock was so low, I might have chosen on this occasion to look somewhere else.”

“First class service, delivery a little expensive though.”

“Very good service. However, delivery by DPD is not straight forward, and could be simplified.”

“.millbry hill have very good products and prices and customer service is very good however the delivery service is very slow it took 10 days before my items were delivered. and the cost wasnt cheap. When paying top price for delivery generally these days you recieve your items within 48 hours ten days is not good. I will order again but ensurr i allow excesive delivery time.”

“I was pleased with the time item took to come but disappointed it wasn’t the right colour that I was after”

“I have recieved deliveries from you for a number of years now. For the first time one of the bags was open along the top.so food had come out into the white bagging. I think it must have been a fault from the Burns factory”

“Excellent products and great prices but I don't like the packaging as it's not recyclable.”

“Great service. Product's arrived in good time and where as described. Well happy with Millbry Hill. Highly recommend.”

“Order dispatched promptly”

“I stopped shopping there because you sold fur I don't agree with this!”

Hi Karen, Thanks for taking the time to leave a review. I can confirm that we no longer stock any item that is real fur and this has been the case for some time now. Kind Regards, Laura

“Great service and wood shavings are great. Delivery charge was expensive”

«
1
...
2
3
4
5
6
»

Millbry Hill is rated 4.7 based on 4,468 reviews