Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

“Fantastic website. Great Store. Brilliant products. Incredibly slow delivery service! Puts me off ordering from here.”

Helpful Report

“As good as any other supplier I guess though rather a long time to wait. Rather disappointed that the rug was delivered by courier company in an open bag, not sealed at all. If there was more than one item in my order it’s possible something could have dropped out. No paperwork included with the delivery either, so what if I had to return it for any reason.”

Helpful Report

“The horse feed I bought was a great price and the service was good. Pity about the delivery charges would have rated a 5 but for them..”

Helpful Report

“The site wasn't the easiest, it would jump from one product to another. Delivery was quick. However the company didn't leave it where I asked. I've found it somewhere else £2 cheaper including delivery”

Helpful Report

“Disappointed again re delivery of goods. Order sent in - and I have had to chase the order up - apparently part of the order was not in stock - BUT no one contacted me to tell me - it has taken over 3 weeks for the order to be complete - and no gives you any follow up. The store at Stokesley were most helpful and explained why I had not received the order. I arranged to collect it from the Stokesley Store.”

Helpful Report

“Millbry Hill good. Packaging excellent. The courier (Fed-Ex) Terrible. Delivery took 10 days. Various incorrect messages including 'wrong address', 'customer not in', 'left a ticket' etc. Address hasn't changed, no 'ticket' was ever left, we waited in for two whole days making sure someone was here for the delivery. Had to source goods locally due to terrible delivery time.”

Helpful Report

“Great items at a great sale price but items arrived creased and badly packaged. A in a lose bag. The shirts were extremely creased and will have to iron them before I give it to my friends as presents. In future I would suggest packing items in a box with bubble wrap etc rather than just throwing everything into a plastic bag with no protection.”

Helpful Report

“Love the website and content and was kept up to date with delivery date by emails but all is let down by delivery costs. I brought an item that was too large cost £4.99 for p&p to return item will cost another £4.99 to reorder will cost another £4.99 nearly £15 all in so ‘discounts’ are a mockery. I’m not risking ordering another size in case that is also unsuitable and needs returning! The order email clearly states free collection so I’m very confused???”

Helpful Report

“I made an order of dog food, which was reasonably priced and arrived promtly. My rating is low because the sachets had been removed from their boxes and thrown, haphazardly, into one postal box. This was not a good way to send 80 sachets of dog food. :-(”

Helpful Report

“Love the website and content and was kept up to date with delivery date by emails but all is let down by delivery costs. I brought an item that was too large cost £4.99 for p&p to return item will cost another £4.99 to reorder will cost another £4.99 nearly £15 all in so ‘discounts’ are a mockery. I’m not risking ordering another size in case that is also unsuitable and needs returning! The order email clearly states free collection so I’m very confused???”

Helpful Report

“Unfortunately the delivery took too long and i had to buy product because i needed it sooner may be due to covid”

Helpful Report

“Love the website and content and was kept up to date with delivery date by emails but all is let down by delivery costs. I brought an item that was too large cost £4.99 for p&p to return item will cost another £4.99 to reorder will cost another £4.99 nearly £15 all in so ‘discounts’ are a mockery. I’m not risking ordering another size in case that is also unsuitable and needs returning! The order email clearly states free collection so I’m very confused???”

Helpful Report

“Good product, always open.”

Helpful Report

“Took over a week to arrive. If delivery was free I could understand but it isn't.”

Helpful Report

“Ordered Monday 6pm & paid £9.99 delivery, was delivered 4pm Thursday afternoon. Expected delivery was Wednesday, won’t be caught like that again. Dog food very good, delivery very poor for price of delivery charge I paid.”

Helpful Report

Hello Franckie, Thanks for taking the time to leave a review. Our express delivery option that you selected is for delivery within 1/2 working days. As you placed your order after the cut off on Monday, your order was then processed and dispatched on the Tuesday. Your estimated delivery date may have been the Wednesday but this is an estimated date and we do advise deliveries may take 1/2 working days. The price we charge our customers reflect what the courier charges ourselves for bulky items on an express service. Kind Regards, Millbry Hill

“Order received well packaged. Returning goods was a nightmare. So many procedures to return using royal mail. Won't order again.”

Helpful Report

Hello Honor, Thank you for taking the time to leave a review. Im happy to hear your order was well packaged, as it should be. But im a little confused as to why you have advised the returns procedure was a nightmare as we have not received anything back from you and you purchased this order in early June? We are always here to happily help if a customer is struggling with a return. Kind Regards, Millbry Hill.

“Very quick to send top but sadly they sent me the wrong colour top, which I have returned. Sent email to them but have heard nothing back,sadly.”

Helpful Report

“Product not in a packaging and it was nightwear. Not the best service”

Helpful Report

Hello Paul, Thanks for taking the time to leave a review. We dont always have the manufacturers packaging for all items. Some of our clothing is on rails in the store and there for cannot have any manufacturers packaging on it and is there for disposed of. Kind Regards, Laura

“For the second time feed bags were ripped and feed leaking. Unfortunately if it happens again we won't be using Millbry Hill again. However, I do realize it's the courier who carelessly handles the goods and not Millbry Hill.”

Helpful Report

“You have sent me email asking if I’m happy with my order but I’ve not received it yet”

Helpful Report

Hi Marion, I have tracked your parcel and it was delivered on 31st July. Kind regards


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Reviews