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Millbry Hill Reviews

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

Company Reviews

Product Reviews

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 25th March 2024

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Millbry Hill 5 star review on 8th February 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I ordered horse food and when it came was out of date the next day. I emailed Laura to tell her and then was asked if I wanted a refund or a in date food I asked for a in date food and have hear nothing since.very poor customer service.”

“Hi I ordered horse food and when it came was out of date the next day. I emailed Laura to tell her and then was asked if I wanted a refund or a in date food I asked for a in date food and have hear nothing since.very poor customer service.”

“Awful service had to wait ages for delivery and then only 2 out of 4 items turned up”

“Awful service had to wait ages for delivery and then only 2 out of 4 items turned up”

“The item wasn't in stock but wrote me about that too late!!!!”

“The day after ordering this coat I sent an email to cancel order as my partner had bought one from elsewhere ( cheaper) I received no reply so phoned the next day and was told the WiFi had been done for a few days but as soon as it was up and running she would contact me, this did not happen, so when I received it I had to return it. That was last Wednesday and not heard anything although I can see it was received.”

“It took over a month for my click and collect order, I contacted you 4 times within this period to chase my order up before it finally got resolved.”

“I ordered 2 jackets from Millbury and the fitting wasn’t right so I had to return them both. Highly disappointed I had to pay £12.50 to return the coats. I certainly won’t be buying from them again”

“I recently bought two bags of chicken food from Millbry Hill. The package arrived badly damaged, and one of the bags had obviously lost quite a lot of its contents. There was a very large hole in one of the bags. I sent photos to the carrier involved. I have now emailed photos of the damage to the package, and an explanation, TWICE to Millbry Hill. They have not responded. They have however sent me two requests to write a review and to rate their service. My rating of Millbry Hill is zero for customer service. I would never recommend them, and will never use them again. Beware of a company which can't be bothered to respond to a genuine complaint.”

Hello Fiona, Thank you for taking the time to leave a review. Im sorry to see your parcel has been damaged in transit, I can reassure you that we would not send out a damaged parcel to any customer. It will be damaged due to poor handling by the courier. As always, we are more than happy to work with any customer to get a resolution to any issue with their order. We have checked thoroughly through our emails and we only have one email from you. The email you sent on the 26th to highlight this issue. Our customer services team are working through emails as we speak and will be intouch shortly, please note that due to Covid, we are extremely busy and receiving a much higher volume of enquiries. Kind Regards, Millbry Hill

“I may as well have gone to the shop and picked my goods myself, the assistant (ironically) could not find my goods and seemed quite uninterested when I pointed out some were missing and I was told rudely ‘you have to work with us’ I was offered no help to put my goods into the car. Won’t bother with click and collect again.”

“Very rude staff in store aggressively challenging customers to prove themselves mask exempt.”

Hello Thanks, Im sorry to see you havent had a great experience instore. I can confirm we have passed this over to our Retail Manager and they will be intouch with you shortly in relation to this matter. Sincere apologies, Millbry Hill

“I havent recieved my order still waiting”

“The service is good and the product is good. The fact that it has cost me ten pounds to return and repurchase an item that was 'too big' when bought: well this is not good. Please consider customers to have a free returns label otherwise your reductions offered are not reductions when postage has to be taken into account.”

“Took a number of days to be informed the item was not in stock I was referred to by an incorrect name I emailed back and heard nothing in return I was told the item would be refunded and it took a number of days for the refund to return to my bank Not happy on this occasion unfortunately”

“Postage to expensive”

“AVOID THIS COMPANY. Sent horse feed with a hole in it and was clearly gone off. None of my horses would touch it despite having been on that feed for a year and never had a problem. Phoned up and the women was useless so then emailed with photos almost a month ago and still haven’t heard anything. Terrible customer service. Will not be buying from them again.”

Hi Purdey, Thanks for taking your time to leave a review. The reason we were unable to help you is because you have had this feed for a significant amount of time before reporting this issue to ourselves. We there for cannot confirm if this damage had happened whilst in transit or has been done when you have moved the goods yourself. The horse feed wouldnt be off. All of our feeds have a quick turn around from the date we receive them to dispatch as we are also a wholesalers and we would not dispatch any goods that were either out of date or damaged. Kind Regards, Millbry Hill.

“Placed an order on the 25th sept, received part of my order didnt not receive my shires wessex saddlepad, contacted them via email, got no response, Opened a paypal dispute, got correspondance they would look into it, so I closed the case! BIG MISTAKE!!!! Still have not received my saddlepad. WILL NEVER BUY AGAIN !!!!”

“Goods never turned up. Tried 3 times to get a response from them nothing. Glad I paid via paypal”

“I ordered scarves on line. They came in tiny plastic bag all scrunched up. They were Christmas presents but had to iron them before wrapping. Very poor.”

“Arrived in no cooper & Holland bag, no tags just in a DPD plastic bag. Disgusted as a Christmas present for my daughter. It may well be returned”

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Millbry Hill is rated 4.7 based on 4,468 reviews