Milk + Blush Reviews

Name: Milk + Blush
Address: 124-125 Bute Street, ,, Cardiff
Rating: 4.19

4.2 Rating 914 Reviews

79 %

of reviewers recommend Milk + Blush

Company Reviews

Metrics

Info

4.2

Based on 914 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk + Blush 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is awful, they only want to hear if you haven’t got any problems, as soon as there is any issues or problems you will never hear from the again, I am appalled by the way I have been treated.”

Helpful Report

Posted 4 years ago

Dear Anonymous reviewer, Thank you for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. Our team work extremely hard to make sure all emails are responded to. The team respond to emails between the hours of 9:30 am-5:30 pm Monday-Friday. If you have contacted us outside of these hours, they will pick up your email as soon as they are back in the office. I have spoken with our customer service team who have assured me that all emails received have been responded to. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Hannah Milk + Blush Support

Posted 4 years ago

“I ordered a set over a year ago which were beautiful, glossy and amazing quality, they really boosted my confidence , having had thin hair all my life. I decided to treat myself to a new set, completely different all together, they are cheap, poor quality and nothing like the original set. I ordered a paparazzi shade both times and my most recent set have started to turn ginger!!! Very very very disappointing. Based on my first experience i'd recommend them, based on the most recent purchase - avoid at all costs!”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. If you could send them an email explaining your concerns along with some pictures, they would be more than happy to investigate further. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Hannah Milk + Blush Support

Posted 4 years ago

“i ordered some extensions on a friday before 3pm and paid £9 for extra saturday delivery and they sent me an email to say the billing address was wrong (which it wasnt) as an excuse to not send the extensions out, i have emailed, messaged on instagram and facebook and still had no reply. poor customer service. ruined my weekend as needed them for a night out.”

Helpful Report

Posted 4 years ago

“Hello, I ordered extensions almost 2 months ago and I never received them. When I followed up with the customer service team they apologized and said it is being sent back to their warehouse for an unknown reason. I asked for a refund and they said I needed to wait until it came back and it should arrive shortly (as per their tracking). It's been almost 2 weeks and I haven't received my refund. It is ridiculous that I have to pay for a package that I never received and my refund is being withheld as they sort our their issues. I have ordered from milk + blush numerous times in the past and the last two times have been awful (one arrived a month late and now with this order, didn't arrive at all).”

Helpful Report

Posted 4 years ago

“Do not purchase hair extensions by @millkandblush I've just had a terrible experience where they charged me almost $50 dollars more than the price listed and are refusing to fix it, claiming that it's my fault. Do not purchase, their prices are misleading and incorrect.”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I have checked your order and can see our team contacted you to explain that the discrepancies you're querying about were down to additional charges that may be due to conversion rates or international usage fees from your card issuer. Our customer service team are always happy to help with any queries you may have, and will do their best to provide you with a resolution each time. I can see that a good will gesture was offered and accepted in this instance, and hope that this makes up for any inconvenience that may have been caused. Once again we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Ordered today for next day delivery for my daughters birthday!!...took £177 from my bank account, then emailed to say that address details were wrong so, unfortunately they could NOT process my order?? Erm I think I know where I live!..seems this has been said to other customers too!!...If you are not going to process my order then why did you take MY money and where is it now because it has left my bank??...cannot afford to go else where when MY money is in YOUR bank account??!!!...my daughter is devastated and her birthday ruined!!...spent ALL day emailing and have STIIL NOT received a reply??!!..absolute sham!!!!...below this 'leave a review' page is a list of question and one of them is 'how did you contact us'...live chat? email? Etc etc...live chat??? Lol where?....no phone number no nothing..empty email address!”

Helpful Report

Posted 4 years ago

Dear Alison, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I have checked your daughters order and can see the customer service team responded to her emails within 1 working day and issued a full refund for her order as requested. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Terrible! Ordered guaranteed next day delivery for my engagement party and they made some excuse about my delivery address being incomplete which it was not as it was clearly stated as per their confirmation email. They then issued me a refund for the £8 delivery which was pointless as I don’t want the extensions any longer. They told me my item would be delivered without delay tomorrow (Saturday) which I accepted. I then was advised that actually it will now be Monday!!! What a joke of a company! I used to be a loyal customer and have been for years but no longer!!”

Helpful Report

Posted 4 years ago

Dear Jen, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see that the customer service team were continually in contact with you throughout your shipping address issue, and issued a full refund for your order. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I ordered from milk and blush instead of foxylocks for a change. To start I received no email confirmation, the hair arrived with no tag attached to the test weft and no net. I am waiting to hear back from the company who states you can't return if the tag is not attached to the test weft. To top it off you have 7 business days to state that you are returning the item... I received the item on Monday the 17th in the afternoon. It's the 28th and even though it's within 14 days it looks like I cannot get my refund of £150.00. Who on earth has this rediculous return policy, it seams to be a con. No return policys are included in the package you have to reffer to their website. Also next day excludes Saturday delivery. Beware!”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see the team were able to assist you and provide further information and were happy to accept your return back too. In regards to next day delivery, all the information is provided on our website. I have included the link below for you: https://help.dirtylooks.com/customer/portal/articles/1501388-uk-delivery-times I hope this helps, and if you have any questions at all, please email the team at hello@milkandblush.com. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. Once again, we appreciate you taking the time to leave a review. Kind Regards Milk + Blush Team

Posted 4 years ago

“I have been on the market for a pair of good extensions for my thick hair. & I came across this website so I ordered the luxurious set for $340 Canadian plus $12 shipping thinking I would receive my order in 5-7 days like the website claims shipping to be to Canada. Being patient I emailed customer service asking for a tracking number and they politely replied saying that they would get back to me with one as soon as possible and I still have not received one yet? I am so confused at this point & concerned considering that I am a student and saved up to purchase these extensions. :(”

Helpful Report

Posted 4 years ago

Dear Kat, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to provide you with updates on your order and are very prompt with their response times too. I can see our customer service team have been, and continue to assist you with your order query and can assure you, that this will be resolved for you. Once again Kat, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I ordered a set of extensions, paid extra for guaranteed next day delivery, the item was dispatched late and then the courier APC lost the item, so I am now down £135 with no item and no number to call milk and blush only an email, I am absolutely disgusted I will never buy from them again. no refund and no item!!!!!!! DO NOT BUY FROM THEM!!!”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to provide you with updates on your order and are very prompt with their response times too. I can see our customer service team have been, and continue to assist you with your order query and can assure you, that this will be resolved for you. Once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“First of all the prices are way to steep for what you actually get. I bought 280grams 24-26" and paid £218. The hair is not as thick as they make out, like on the youtube videos! The sets they post out are no way as thick. The ends are very thin. Guttered i wasted my money. Foxy Locks all the way!”

Helpful Report

Posted 4 years ago

Dear Selina, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see Sioned in our customer service team was able to look into this for you, and having accepted the set back, we were able to weigh and measure the extensions to ensure you were given the right set, and product. Have you considered our Luxurious Set which is quad wefted and is made up of four layers of hair, which can be used to achieve more volume and thickness? Our customer service team are also always happy to provide you with alternative solutions and are very prompt with their response times too. Once again Selina, we appreciate you taking the time to leave an honest review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I ordered extensions from Milk + Blush, and i wouldn't recommend it to anyone. First of all, I was charged twice for the extensions. I contacted milk + blush about this and they told me they dont see a second charge and to contact my bank, which i did, and they told me they couldn't help me either, because there is no official record of them charging me twice, but the money has still disappeared from my account. I contacted milk + blush again demanding a refund, but they still said they cant help me. So I altogether paid over 400 euros for them, the shade was waaaay darker than in the picture, the quality is horrible and the delivery times are way off too. DON'T DO IT”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your order and are very prompt with their response times too. I have checked your order and can confirm only one payment has been taken on our system. Our customer service team will be in contact via email to assist you further with this. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“These extensions are GARBAGE! I’ve been ordering from them for the last 8 years and this is the last time, they’ve gone way downhill with their quality yet the prices have gone up. When they first came they were beautiful silky soft (covered in silicone) but after wearing fit 2-3 weeks they’ve turned into a tangly matted mess. They look good for a few mins after brushing but unless you want to be brushing every 5 mins, don’t bother. You can’t even run your fingers through them!! Bearing in mind I know exactly how to look after hair extensions sulphate free shampoos, no products containing alcohol, letting them air dry etc. This happened before I even washed them though! Yet it’s funny that in one of their blogs they state to not get them wet, and in another they claim you can dye them????! How does that work?? I’m fuming after giving them the benefit of a doubt and ignoring bad reviews, do not listen to the good reviews as they don’t know what they’re talking about or they leave the review in the first few days of receiving their extensions without waiting to see how well they last. It’s really sad to see once a good company cutting corners like this just to make even more money.”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. Sioned from our customer service team will be contacting you via email to assist you further with this. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“These hair extensions are poorly represented. The colors online look like beautifully done babylights whereas the actual extensions are chunky and terrible!!! Don’t even bother!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to assist you with a shade match and are very prompt with their response times too. Due to the way our Seamless wefts are made, the tones can appear to be a little more contrasting however once fitted to the head they do blend thus reflecting the swatch. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I paid the extra amount for NEXT DAY DELIVERY last Friday. It is now the following Friday. Wtf. I emailed them today and they got back to me instantly. However, the grammar was odd, like emails I've recieved in the past that were clearly a scam...They asked for my confirmation number so I sent that..no reply. I'm so afraid I just got scammed. Is this a scam?? It was recommended by my hairdresser who has a client that orders from here.. now that I'm reading these reviews I am so concerned I just spent $200 for nothing. Help!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see our team successfully located your order and provided you with an update on your order, including tracking number and estimated times for delivery in the US as unfortunately next day delivery is not an option provided on international orders. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“Ordered guaranteed next day delivery for £8 and it arrived 4 days later...emailed them and they said because I ordered on Friday after 3 (I ordered around half 3) the office is closed over weekend so they got despatched Monday and arrived Tuesday absolutely shocking don’t have guarenteed next day delivery if this is the case. Refusing to fix the problem is awful customer service as well. Would not recommend”

Helpful Report

Posted 5 years ago

Dear Jasmine, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see that our customer service team were able to assist you with your query successfully and issued a resolution too. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again Jasmine, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I've ordered from this company for years because the hair was such good quality, the last time i ordered they charged me for next day delivery and took the full amount of money to then email me to say that the hair was out of stock! I did eventuallt receive the hair and thought I'd give them the benefit of the doubt. I have ordered again on Saturday for the extra thick hair extensions which were £194 and paid for next day delivery! It's not Tuesday and I have not received the hair extensions and no response to emails!! Disgusted!!!”

Helpful Report

Posted 5 years ago

Dear Hayley, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see the team were able to assist you successfully with your order query. All information regarding the delivery of orders and cut off times for same day despatching can be found on our website: https://help.dirtylooks.com/customer/portal/articles/1467849-shipping-and-delivery-times- Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I wish I had done more research before spending the ridiculous amount on these extensions. I've been a loyal extension wearer for around 8 years now, and these are the poorest quality hair I've ever seen. They show up in the box all soft and nice, but wear them and style them (even following all the top care reccomendations) and they turn into tangly, mangy garbage. Horribly dissapointed, tried everything to fix them, will never buy again nor will I reccomend.”

Helpful Report

Posted 5 years ago

Dear reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team hello@milkandblush.com are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I’ve been a loyal customer to this company for around 7 years. I hadn’t bought extensions in around a year and a half because the quality was so thick and good I didn’t need to! The price has gone up by over a third, and unfortunately the quality has gone completely down. I received my ( much more expensive ) extensions and they are now very thin and yet lots of clips so impossible to put them in my hair without the clips showing and my hair does not blend in because the extensions are so thin. Throughly dissapointed that after so many years I now have to change who I buy my extensions from. Complete waste of a lot of money!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent certain issues from occurring. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“Not only did I have to send over five emails to get a confirmation number that my order had been placed (they happily charged my card first without providing any other info). It has been two weeks and I still have yet to see a package come in the mail. I have emailed them every day for the last week to get a tracking number and have not had any response. DONT BUY FROM THIS CONPANY THEY ARE A SCAM”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see the team were able to successfully locate and provide you with an update on your order. A kind reminder, our offices are open Mon-Fri 09:30-17:30. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

Milk + Blush is rated 4.2 based on 914 reviews