Milk + Blush Reviews

Name: Milk + Blush
Address: 124-125 Bute Street, ,, Cardiff
Rating: 4.18

4.2 Rating 918 Reviews

79 %

of reviewers recommend Milk + Blush

Company Reviews

Metrics

Info

4.2

Based on 918 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk + Blush 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a fair review and have both positives and negatives about my extensions. I ordered the quad weft in 'oh my Ombre' Firstly the positives- The delivery was extremely fast considering I didn't pay for next day delivery and actually got them the next day. Colour was great and as expected and hair was a good length. I have quite short, thin hair and even with the quad weft I didn't have enough volume in the extensions to make my hair blend well with them, which meant spending more money on more wefts. I feel like for the price you're charging there should be more wefts included or more hair on each weft. I agree they do get quite knotty, but that's hair for you. I do think it's better quality hair than most sites for sure. I've had these for three weeks and am yet to put any heat on them, which is great. All in all I'm happy with the extensions and would purchase again, but at the same time would have to take out a bank loan.”

Helpful Report

Posted 6 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. Be sure to sign up to our newsletter for any up and coming promotions we may have on our extensions. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I received my hair and the color was right so i sent it back waiting for a refund and purchased the right color for me. Now i love the hair but returning sucks its been almsot a month becuase its stuck at customs due to not enough postage. Im losing more money in returning them. This has me really upset.”

Helpful Report

Posted 6 years ago

Hey there, I'm sorry to hear you feel the returns process isn't what you expected. For all returns outside of the EU, it's stated in the returns policy that we always recommend writing clearly on the front of the package 'Returned Item: No Duties' - this then ensures that you don't receive any customs charges. I hope this helps, xoxo

Posted 6 years ago

“Help me.. I couldn't browse any of your hair extensions. Is it just me or the internet is blocking your site due to suspicious content. Where else online can I purchase the extensions from?”

Helpful Report

Posted 7 years ago

Hey Leslie :) I'm sorry to hear you've been experiencing some technical difficulties - I'd really recommend trying to access our site from a different browser and also clearing your browsing history and cookies :) If you're experiencing any further problems, then feel free to email our team at hello@milkandblush.com and they can assist you further on this :) xoxo

Posted 6 years ago

“I ordered these hair extensions 10 days ago and am still waiting for them to be delivered? It does say for Australia up to ten business days and it's been the Easter weekend too, so perhaps they'll come after. What I find strange though is that there are no contact details or an email for customers. Also they should update us on what is going on. My order has said "shipped" for 10 days. I paid a lot of money for these and would like to know what is going on.”

Helpful Report

Posted 7 years ago

Hey there, thanks so much for taking the time to give us your feedback :) I've just looked into this for you and can see the order was despatched on the same day the order was placed and delivery to Australia is estimated at 4-10 working days so this wouldn't include any weekends or bank holidays :) Once an order has been shipped, you should receive a shipping confirmation email with your tracking info which can be used on the Royal Mail website to keep an eye on the progress :) I hope this helps :) xoxo

Posted 6 years ago

“I purchased these extensions and it still says it's processing it been 5 days and the order number that was given to me won't let me track my order. I know you took the money right out of my account. I've emailed and no response, this is very upsetting.”

Helpful Report

Posted 7 years ago

Hey there, thanks for giving us your feedback on your recent experience with us :) The team are usually super quick to ship all orders so this sounds super strange - perhaps the item you ordered was out of stock or there was an address issue? I'd really recommend checking your emails as the team get in touch with all customers if there's any hold up with an order :) xoxo

Posted 7 years ago

“This isn't a review on the hair so please don't take it as negative I'm just wondering if this company is based in the U.K. I have recently ordered but still haven't had a estimate delivery date after paying £5 on next day delivery or haven't received a confirmation that they have been dispatched I understand this might be due to it being the Christmas period but I'm lost as to why I haven't received an estimate delivery date can anyone help with this please??”

Helpful Report

Posted 7 years ago

Hey there - I'm sorry to hear you were unsure of when to expect your order. I'm afraid I'm unable to look up your order info however if you send the team an email at hello@milkandblush.com they will be able to give you an update on the progress of your order and when to expect it : ) If your order was placed over the Christmas period, this would be processed and shipped on the next possible working day : ) xoxo

Posted 7 years ago

“hi does anyone have a contact number for milk and blush ?? I have frantically been trying to email them as I have ever ordered the wrong shade and it's a gift I want to solve the problem.while they have still not been dispatched rather than waiting for them to come and sending them back etc”

Helpful Report

Posted 7 years ago

Hey Harriet, thanks for reaching out : ) I've just had a look through our correspondence with you and can see that the Customer Care team were able to sort out this request for you before it was dispatched. We don't have a dedicated Customer Care Line however all queries can be dealt with via email and the team are more than happy to help in any way they can and are usually very quick to get back to our clients : ) xoxo

Posted 7 years ago

“I'd say I wasn't extremely amazed by the set of hair extensions I received, they weren't in the best quality and the colour was totally off what I expected. Being naturally black hair I thought I would opt for one shade lighter than jet black as other hair extension companies do a natural black I thought that this would match well with my hair. However once I had received it I quickly realised that it was more like a chocolate brown and not a natural black colour at all. The hair however it good in thickness and length so I had no problem with that.”

Helpful Report

Posted 8 years ago

Hey Khadija, thanks for taking the time to provide us with your feedback. It's great to hear you found our extensions to have a great length and thickness : ) I'm sorry to hear you didn't find a perfect shade match - I've checked through our emails and I can't find any correspondence from you. For future reference, we are happy to help customers who haven't found a shade match and can happily organise exchanges. Did you know we also have a shade matching service? Our team of in-house stylists are on hand if you'd ever like to send in some pictures for a shade match or alternatively, you could check out our shade matcher page which has a range of photos of all of our shades in different lights to give you an overall idea of our shades: http://shadematcher.com/ : ) xoxo

Posted 7 years ago

“The hair quality was nice the 3/5 stars has more been for the costumer service side”

Helpful Report

Posted 8 years ago

Hi Gabriella We'd really like to hear from you regarding the customer service you received. If you could email the team on hello@milkandblush.com someone will be in touch to discuss this with you. We're also really pleased to hear that you're happy with the quality of our product. This is something our company prides itself on and sets us apart from the rest :)

Posted 8 years ago

“I'm a returning customer. I bought from them when they were named Dirty Looks and was floored with the quality of these extensions. The length and thickness in particular was amazing. Now I've just bought another set, same colour and length and I'm disappointed. The length is barely 16 inches and the thickness isn't as great, especially the quad weft. I don't understand how you can raise the price of these extensions when they were better quality in the past, and cheaper.”

Helpful Report

Posted 8 years ago

Hey Ray, thank you for taking the time to provide us with your feedback. We're normally known for super thick wefts from top to bottom and we regret that on this occasion this fell short of your expectations. I can see from our correspondence that a member of the Customer Care team explained that older wefts can seem thicker due to them becoming porous over the time and absorbing excess moisture. If you'd like us to look into this further it would be great if you could weigh the wefts for us to see if they are as advertised and let us know at hello@milkandblush.com : ) xoxo

Posted 7 years ago

Milk + Blush is rated 4.2 based on 918 reviews