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Microsoft Store Reviews

2.5 Rating 43 Reviews

37 %

of reviewers recommend Microsoft Store

Company Reviews

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About Microsoft Store:

Visit the official home page for Microsoft Store. Find a complete catalog of games, computers, downloads for Windows 7, and more. Use the quick and easy shopping cart for all of your purchasing needs. At home, in the office or on the go, your life never stops moving. Microsoft Products give you smart, simple, timesaving tools to help you keep up with it. Next to a wide portfolio of hardware and games, software is also offered via electronic download.

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Phone:

0844 800 2400

Location:

Benzstrasse 5 7
Herzebrock Clarholz
33442

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish Service from the after sales warranty team The battery on my surface book2 broke after a couple of years. ( just outside my warranty). i then purchased a new computer via the warranty program but this came with only a 3 month warranty. in month four the same battery problem arose and microsoft only offer to buy a new computer with no desire to fix it. so in a nutsell: terrible battery life on Surface book2 and even worse client service”

Posted 11 months ago

“thanks for your help”

Posted 2 years ago

“He was very clear and cooperative especially that I'm new to this. Took his time to explain in details and give great advice. WWW.ACUTEBOLT.COM”

Posted 2 years ago

“If you are looking for a professional hacker to provide hacking solutions on -Social media hacks -Email hacks -Phone hacks -Bitcoin hacks -Credit score boost -School result upgrading -Binary option funds recovery and lot more, search no further. I fully recommend W W W . H A C K E R S P Y V I L L E . C O M, he recovered all data I had on a lost phone and helped in tracking the phone till it was found. I feel so happy writing this review about him, try him he's the best. (320) 961 4598 H A C K E R S P Y V I L L E @ G M A I L . C O M”

Posted 2 years ago

“This site is horrible. I bought a $5 app and can't download it without using a Microsoft account. Who thought of this? Also, the need to use the Microsoft Authenticator for everthing is another horrible idea. This whole experience is going to cost way more than the $5 spent for the app. I'm going to do my best to never buy another app from the Microsoft Store!!!”

Posted 2 years ago

“Hackerspyville saves you a lots of brain cells, trust me on that! This app gives me complete peace of mind because now I can control everything my child sees or does, even when I am out of town. Super happy! H A C K E R S P Y V I L L E . C O M”

Posted 2 years ago

“Absolutely horrendous from start to finish!! They took my money for an xbox game upgrade (MK11) then 2 months later, all the features I paid for disappeared! THEN they come back with the line that the refund period had expired, as if that's even remotely relevant!! They don't listen, the agents on the phone are too thick to understand the concept of theft and they just copy and paste the same email reply over and over. I'm getting rid of my xbox and anything to do with microsoft, total bunch of money thieving cowboys!!!!”

Posted 3 years ago

“DO NOT DOWNLOAD FROM MICROSOFT STORE AS IT IS HEFTY AND STALLS IF YOU USE A LAPTOP. YOU'RE BETTER OFF GETTING THE INSTALLATION FILE OF WHAT YOU WANT FROM FILEHIPPO OR OTHER SITES LIKE SOFTPEDIA, THESE WON'T OVERLOAD YOUR LAPTOP AND WILL INSTALL PERFECTLY AS LONG AS YOU UNTICK OR DECLINE ANY ADVERT OPTIONS. YOU MAY NEED TO FIND THE SETTIG IN YOYR LAPTOO 'INSTALL FROM OTHER SOURCE OTHER THAN MICROSOFT' TO ENABLE YOUR PROGRAM TO DOWNLOAD. OTHERWISE YOU QILL SEE ON A BLUE SCREEN :( YOUR PC RAN INTO A PROBLEM AND NEEDS TO RESTART, YOU WILL THEN HAVE TO RESTART/REFRESH YOUR BROWSER AFTER LOG ON.”

Posted 3 years ago

“Bought Minecraft. 2 different versions, incompatible with each other. No refunds. Terrible experience. Turned a fun night with friends into a nightmare, Microsoft version of game horrendous. Do yourself a favor and never use M Microsoft store or services again.”

Posted 3 years ago

“Worst business ever I did business with. Purchasing a cell phone from the store on July 19th received a phone with a defect in the screen, returned it the 23rd of the same month they did not have a stoke for exchange I asked them to cancel the order they told me we can not cancel the order I have to wait till the 4th of Aug to receive a replacement. Once received I could cancel the order. I purchased a phone somewhere else. They ended up still sending me the exchange phone. on the 4th I kept arguing with them to send me the return label to return the phone everytime a new excuse the they can not do it the supervisor is on leave etc.... finally sent the return label the 14th I returned the phone till now no refund. Returned phone received by them the 14th we are the 25th of Aug and no refund yet. It is really a disgusting business”

Posted 3 years ago

“idk whos is in charge of the microsoft store, but my god it is the most sorry excuse for a multi app platform ever. How do you guys go and do even worse then Epic Games? Please just pay your employees and fix it.”

Posted 3 years ago

“Purchased in-game content from the store. Kept checking with support since the content never showed. Support stated that I should get a refund, but refund departments denied my refund and said I was SOL that it didn't appear in my game. In the long run, Microsoft Store took my money for goods that were never given then refused to give my money back when even their support could see that I never accessed the content. Never will spend money through them again.”

Posted 3 years ago

“The most horrible customer experience I have ever had. Just hope you never have to deal with them. Nobody seems to know what they are doing. I bought a laptop 2 months ago and received a defectuous one. I sent it back for an exchange and I keep getting a different answer each time I phone. No we cannot exchange it, you will receive a refund and no it will be an exchange instead and the escalation team hasn't decided yet whether it will be an exchange or a refund. Yet 2 months later, I am still waiting and hoping they will at least give me my money back. Just wished I never dealt with these people in the first place”

Posted 3 years ago

“I am so happy”

Posted 3 years ago

“This company is so interested and intelligent. i am so excited for this company working.”

Posted 3 years ago

“Made two failed attempts to purchase merchandise from this company (yes I was foolish enough to give them another shot). First time I placed it online, item shipped money deducted then when I went to track item UPS informed me that Microsoft requested that the item be returned to the store(guess somebody more “important”needed more than I did) no email no call no explanation no nothing. Now I had to wait a whole week to get a refund. Foolishly decided to give them another shot. This time called over the phone and place the order everything goes great money already deducted. Few hours later order cancelled. Yup. That’s the hilarious part. Rep says too many declined payments making it suspicious WHAT!! The Money came out instantly with the rep over the phone!!!! These ppl are jokes. Scammers!!! There will not be a third chance.”

Posted 3 years ago

“Pleasant enough until they get your money and then useless. My new laptop bugged out after about a week and a half, no worries that happens. Then: 1. They tried to tell me I would have to pay postage to return the item 2. I've spent hours talking to technical support trying to see where the item was. 3. After around my 5th session with customer support they are telling me it will take 3-5 business days before they will send out my exchange, this is a day after they have received my item. 4. Customer service have kept me waiting for over an hour at times, once not even coming back to me. I'm not usually one to do reviews, but given the amount of money this huge company is saving through primarily selling online rather than high street rents I would expect them to be able to handle a simple return. I and a lot of other people depend on their computers for a living and the nonchalant responses from support give the impression that this is the norm. I never thought I could be a mac person but given this + built in tracking and advertising in windows I am finally ready”

Posted 3 years ago

“The Microsoft store took my computer. Stated there was a virus. The technicians kept changing. Took twice as long as predicted and one technician didn't know what the other had done. Result was they lost all my data. To date I continue to have to recreate my files. The final technician who was very good couldn't understand how they lost everything. Took my prior computer and transferred that data. However, 18 months of data was missing. If they had one technician work on my computer, it would have worked much better. It's costing me hours to recreate my files. Nobody knows why, who and how all my files were deleted. Horrible.!! Would not recommend!! And you can't get appointments with the technician you would like. Really bad experience. Would not recommend.”

Posted 3 years ago

“I am still waiting for delivery of a bird bath paid for and ordered on September 24th. (£40)”

Posted 4 years ago

“Games usually very poor quality, updates inexplicably vanished for messenger which i cannot now use. Phone prompted me to download updates for 42 apps, still running 14 days later, at 62mb per day at best. Often much worse, Uprated phone to windows 10, performance since then very poor, cannot run or access games that should run on windows 10. Going back to android, best policy I think. Its astonishing this company has customers at all”

Posted 4 years ago

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Microsoft Store is rated 2.5 based on 43 reviews