Miami Spas Reviews

Name: Miami Spas
Address: Broombank Park, Chesterfield, Broombank Park, Chesterfield, Derbyshire
Rating: 4.91

4.9 Rating 286 Reviews

98 %

of reviewers recommend Miami Spas

Company Reviews

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Metrics

4.9

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Own Driver

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Email:

marketing@superiorwellness.co.uk

Location:

Broombank Park, Chesterfield,
Broombank Park, Chesterfield
Derbyshire
S41 9RT

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Miami Spas 5 star review on 27th October 2021

Lynne

Miami Spas 5 star review on 5th May 2021

Deb Forknall

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery was flawless, excellent customer service, professional staff who were able to answer all our questions, deffinetly recommend.”

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Posted 3 years ago

Hi Andy, thank you for taking the time out of your day to leave such a nice review, we really appreciate it. I'm so glad to hear that you were impressed with our excellent customer service. Enjoy your new hot tub :) Kind regards, Miami Spas

Posted 3 years ago

“Excellent service, would highly recommend.”

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Posted 3 years ago

Hi Michael, thank you for taking the time out of your day to leave such a nice review, we really appreciate it. Kind regards, Miami Spas

Posted 3 years ago

“Disappointment at every step (and with the ones they supplied) of the way after delivery. We ordered a swimspa from this company in May 2020 and were told that given the global pandemic it would be delivered and installed in August, which we accepted and understood. They were buried with orders but I had to keep chasing to get any kind of an update. Well, with lockdown, there wasn't much else to do ! In July, they did communicate, and informed us that we would be unlikely to see our swimspa before October, which again we accepted. The Sales Director then called me to say that one had become available, due to a cancelled order and that we could have it close to our original delivery date in August, which we gladly accepted. Well done guys. However, from this point, things went rapidly downhill from bad to worse. Having installed all the electrical work (two separate 32 amp supplies with cables), in preparation, two technicians' turned up on the delivery day, neither of whom were qualified to connect the cable to the swim part of the spa. It seemed that being the last job before a long drive home, meant that time being of the essence, they were keen to get away in as little time as possible. So keen in fact that we had to provide 4 bags of ice on which to finally position the pool as it had been craned over the house. The Miami Spa technichians had no equipment (perhaps they didn't want to unload it from the van which would have obviously delayed their departure) or idea about what should be done as the pool reached its' final resting place and so improvisation and a solution was left to us. On top of that they failed to deliver or install the second lifter for the pool area and at the time of writing this review, have still not installed the second lifter, almost 4 months later. Nor did they stay long enough to attach the clips for the 6m cover. There were a lot of them. Finally, to add insult to injury, literally, the steps the technicians assembled, which were part of the order, were so badly put together, they collapsed immediately on first use, leaving my daughter with an injury to her leg. See what I did there? So we trashed the steps and at considerable additional cost, arranged for a qualified and skilled carpenter to make some permanent substantial steps. So I couldn't recommend this company at any level, although I don't suppose they will care - they certainly didn't take the time to care for us.”

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Posted 3 years ago

“Very professional and oficant work. Would recommend the company to anyone. Very happy with the work provided.”

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Posted 3 years ago

Hi Marc, Thank you for the wonderful review and for taking the time to share your feedback with Miami Spas. Welcome to the Miami Spas family :)

Posted 3 years ago

“Very helpful couldn't do enough great guys”

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Posted 3 years ago

Hello Richard, Thank you for the wonderful review and for taking the time to share your feedback with Miami Spas. Our priority is customer service and we are ecstatic that we met that Richard. Welcome to the Miami Spas family :)

Posted 3 years ago

“Really helpful and knowledgeable chap. Excellent service.”

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Posted 3 years ago

Good morning Simon, Thank you for taking the time out to leave us a 5 star review. We really appreciate it. Welcome to the Miami Spas Family :)

Posted 3 years ago

“The guy's where brilliant, couldn't fault them,they did everything, very helpfull, even removed all the packaging.”

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Posted 3 years ago

Hi Jill, Thank you so much for rewarding us with a 5 star review, we really appreciate it. Thank you for the kind words, I will be sure to pass your comments onto the team. Welcome to the Miami Spas Family :)

Posted 3 years ago

“Amazing service from the delivery install team, would highly recommend wasn’t the easiest of jobs getting it down but did a great job late at night whilst pitch black. Thank you Matt & Carl”

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Posted 3 years ago

Hi James, Thank you for the kind words and 5 star review. I will be sure to pass on the messages to the team. Welcome to the Miami Spas family :)

Posted 3 years ago

“Absolutely fantastic service from point of order to installation. Brilliant customer service from Amy and the logistics team, Scott and Alex delivered and installed the hot tub and could not have been more helpful and did everything possible to ensure the delivery went smoothly. Highly recommended!”

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Posted 3 years ago

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Posted 3 years ago

Hi Kelly, Thank you for leaving such a detailed review, we really appreciate it. We are always looking for new ways to go above and beyond expectations. I will be sure to pass on your kind words to the team. Welcome to the Miami Spas family :)

Posted 3 years ago

“We would highly recommend these guys, nothing was too much trouble, they answered all our questions and explained everything to us with excellent knowledge. They were fast, clean workers who took care of our property whilst positioning our hot tub in place. Very happy satisfied customers! Thank you Scott and Alex we can’t wait to enjoy our tub now.”

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Posted 3 years ago

Hi Claire, Thanks for leaving such a positive review, and mentioning Scott & Alex. You’re right Scott & Alex always go above and beyond expectations. We’ll be sure to share your praises with them! I hope you're enjoying your brand new hot tub. Welcome to the Miami Spas family :)

Posted 3 years ago

“Brilliant service, very friendly guys , didn't fit at first but nothing was too much trouble for these guys , all up and running now. An absolute credit to your company.”

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Posted 3 years ago

“Brilliant service, very friendly guys , didn't fit at first but nothing was too much trouble for these guys , all up and running now. An absolute credit to your company.”

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Posted 3 years ago

“Brilliant service, very friendly guys , didn't fit at first but nothing was too much trouble for these guys , all up and running now. An absolute credit to your company.”

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Posted 3 years ago

Hi Jackie, Thank you so much for your kind words, we really appreciate it. I'm glad the guys were able to complete the install for you. :) Welcome to the Miami Spas Family :)

Posted 3 years ago

“Great service, really friendly and professional”

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Posted 3 years ago

Hi Michael, Thank you for the 5 star review, we really appreciate it. Welcome to the Miami Spas family.

Posted 3 years ago

“Jamie and Matt did a fantastic job putting in our hot tub they went above and beyond to get it into the right place asked me lots of questions to make sure it was just right for us and let me ask them lots of stupid questions about the hot tub too and even after they left we could text to pester about the controls. Fantastic thank you so much we love our new hot tub!”

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Posted 3 years ago

Hi Alex, Thanks for taking the time to leave us such a fantastic review. I am glad to hear that Jamie & Matt were able to assist you with your new hot tub. I will be sure to pass on the kind words. Welcome to the Miami Spas family :)

Posted 3 years ago

“Both matt and Scott were really helpful and showed great care when moving the hot tub into place. I am really pleased with the work they have done and would recommend them to a friend”

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Posted 3 years ago

Hi Tracey, Thank you for the 5 star review, we really appreciate it. I'm glad to hear that Matt & Scott were able to assist you with moving your tub. I will be sure to pass on the kind words. Welcome to the Miami Spas family :)

Posted 3 years ago

“Really pleasant and helpful guys explained everything thoroughly, very prompt service”

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Posted 3 years ago

Hi Paul, Thank you for leaving such a nice review. If you require any assistance, please let us know. Welcome to the Miami Spas family :)

Posted 3 years ago

“Excellent communication throughout, both from staff at Superior Spas, and Costco. The fitters kept us informed with delivery on the day and fully answered all our questions, would recommend to all.”

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Posted 3 years ago

Hi Lee, I'm glad you had such a positive experience with Miami Spas. Welcome to the family :)

Posted 3 years ago

“Guys very helpful done a great job. 5 stars”

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Posted 3 years ago

Hi Steven, Thank you for the 5 star review, we really appreciate it. Welcome to the Miami Spas family.

Posted 3 years ago

Miami Spas is rated 4.9 based on 286 reviews