Miami Spas Reviews

4.90 Rating 265 Reviews
98 %
of reviewers recommend Miami Spas
Merchant Metrics
Shipping & Delivery
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About Miami Spas:

Miami Spas are the UK's leading Hot Tub online superstore.
Our showroom which is based in Derby has over 14 hot tubs and swim spas on display.

Visit Website

Phone:

01332 345909

Email:

marketing@superiorspas.co.uk

Location:

37 Chequers Lane,Derby, ,

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Anonymous
Anonymous  // 01/01/2019
Informative, friendly and professional service. Beautiful quality spas, very reasonable. We’ve been to a few hot tub showrooms, but these guys exceed the rest. Highly recommend and cant wait to get in it!
(Miami Spas Derby) -
Callum was a top guy, he knew his stuff and took full control of the access as it was a late Friday afternoon delivery
Great set of guys, good service and would highly recommend
Hi Eddie,

Thank you so much for leaving us such a detailed review, we really appreciate it. I am glad the team were able to assist you with your delivery.

Welcome to the Miami Spas family :)
Highly recomend very happy with my tub , very friendly delivery guys too. Please tell me what filter i need for my Malibu 4 person
Hi Dave,

Thank you for leaving us a 5 star review, we really appreciate it. You would need the SC715 filter for your Malibu hot tub. I hope this helps.

Welcome to the Miami Spas family :)
Fantastic service from start the day of installation our hot tube. Great delivery team. High quality products and service.Couldn’t be more happier with all process.
Hi Eva,

Thank you for leaving us such a positive review, we really appreciate it. I am glad that you received excellent customer service and are enjoying your brand new hot tub.

Welcome to the Miami Spas family :)
Technician blew sound up two weeks after purchase. Still not mended 6 months later. Cost £5.5 k !!would not recommend
Hi Ken,

I am sorry to hear that you have had some technical issues with your sound system. After speaking with the Customer Experience department I can see that your missing part is on it's way to us and we will arrange for this to be fitted as soon as it arrives.

Unfortunately, due to the pandemic there has been a very long delay on parts being sent to us, but we will ensure that this gets fixed for you.

I am very sorry for any inconvenience this may have caused you.

Kind regards,
Miami Spas
Hi I would like to thank Nick and Dan for all the work they did yesterday in the installation of my hot tub. Very helpful and knowledge would highly recommend this company thanks.
Hi Ravinder,

Thank you for taking the time out to leave us such a positive review, we really appreciate it. We hope you are enjoying your brand new hot tub.

Welcome to the Miami Spas Family :)
It’s not often I fill out reviews but felt I had too with this purchase, obviously love the spa tub (well who wouldn’t!) but the service received has been outstanding, from initially going in and receiving all the information, help, advice and patience from Cameron, to going back to pay and arrange delivery with Karl who again was patient and helpful to then the A team Daniel & Josh turning up to deliver and install, they had a task getting it up steps and round a bend and took so much care not to damage anything and then went through a step by step guide on how to use and care for our new spa. Customer service is well and truly alive and kicking at this company
Hi Liz & Rob,

Thank you for taking the time to leave such a well detailed and positive review. I am glad to hear that you had such a positive experience with all of the areas within the company that you dealt with.

Looks like you have a fantastic spot for your brand new hot tub and just in time for summer to!

If you have any questions, please don't hesitate to contact a member of the team.

Welcome to the Miami Spas Family :)
Highly recommend this company.
Cameron was very helpful when recommending a suitable hot tub for our family. He was very polite and informative. The delivery went without a hitch and the delivery men were great and showed me how to use all the chemicals etc. I’m Very happy with my purchase and also thanks to Cameron for the follow up call to check that everything was going alright and to make sure that I was ok with the understanding of the chemicals etc.
Hi Deborah,

Thank you for leaving such a detailed and positive review, we really appreciate it. I will be sure to pass your kind comments. I hope you are enjoying your brand new hot tub.

Welcome to the Miami Spas family :)
Miami tubs dealt with the supply of our hot tub, we thought the access was ok but you underestimate how large these tubs are. Calum dealt with the delivery and installation and went over and above in making sure they overcame the access problems. Great set up and service, highly recommend.
Hi Ed,

Thank you so much for leaving such a detailed and positive review. I am glad to hear that the delivery team were able to overcome the access barrier and get your brand new hot tub installed for you.

Welcome to the Miami Spas family :)
Very good service from start to finish prompt responses via email. The 2 men who delivered it were brilliant they got our hot tub into position after tricky access. I have Highly recommended to friends who have now also used the company.
Hi Harriet,

Thank you for leaving us such a positive review, we really appreciate it. I am glad to hear that the delivery team were able to overcome the tricky access and get your hot tub in place.

Welcome to the Miami Spas Family :)
Fantastic service from start to finish, although please could someone advise me on what replacement filter I need for my Torino hot tub please, thank you
Good morning, Thank you for taking out the time to leave such a detailed review, we really appreciate it. The replacement filter that you need would be the SS01. I hope this helps.

Welcome to the family :)

Miami Spas
Hi

I would like to thank Mat &Dan for setting up and briefing us on the chemicals and operating procedures, they were very friendly and professional and nothing was too much trouble.
Many thanks for a great first experience with your company
Regards Gordon & Cathy Blackshaw
Hi Gordon,

Thank you so much for taking the time out to leave us such a detailed and positive review, we really appreciate it.

I am glad to hear that Matt and Dan were able to assist you with the set up and instructions. If you have any further questions, please don't hesitate to get in contact.

Welcome to the Miami Spas family :)
I would definitely recommend Miami spas for their Excellent service, Great value for money, Amy was very helpful from start to finish and the delivery lads were spot on...from installing the hot tub to explaining how everything works.
Hi Craig, Thank you so much for taking the time out to leave us such a fantastic review, we really appreciate it. I will pass your kind words onto the team.

Welcome to the Miami Spas family :)
Great customer service and very helpful when purchasing .
Delivery within anticipated timeframe.
Hot Tub is fabulous!
Hi Jill,

Thank you so much for the kind words and thank you for taking the time to leave such a fantastic review.

We are glad you are enjoying your brand new hot tub.

Welcome to the Miami Spas family :)
Brilliant service from start to finish. The delivery guys were amazing and so helpful. No complaints from me
Hi Lorna,

Thank you so much for taking the time out to leave such a nice review, we really appreciate it. We hope you enjoy your brand new hot tub.

Welcome to the Miami Spas Family :)
Very good service from ordering to delivery would highly recommend
Hi James,

Thank you for your positive review, we really appreciate it. I am glad to hear that you received very good service from the team.

Welcome to the Miami Spas family :)
Finding the right spa was made easier by Cameron who was helpful and informative from the start
Matt and Dan turned up on time three days later to install our tub and despite several changes to the best position for its final resting place couldn’t have been more helpful.
Despite the rain the tub was fitted and we were talked through the operation all completed in the time it took to drink a coffee
The steps were missing but one call to Cameron and they were with us the next morning in time for us to take our first glorious soak
Enquiries regarding purchasing a spare filter and user manual led to a prompt response from Andy concluding this is a first class company to do business with.
I would highly recommend this company if you are thinking of purchasing a spa.🛀👌
Good morning,

Thank you so much for leaving such a detailed review, we really appreciate it, I will be sure to pass your kind and wonderful comments onto the relevant members of staff.

Welcome to the Miami Spas family :)

Kind regards,
Dan
The lads that turned up today to install my tub were excellent they just got on with the job in hand and if they needed anything they politely knocked on the door and we sorted it
Excellent service all round keep up the great work
Hi Andy,

Thank you for taking the time out to leave such a fantastic review, we really appreciate it.

I am really glad that you had such a positive experience.

Kind regards,
Miami Spas
Extremely happy with our spa, was delivered on time even though there was uncertainty around delivery dates due to port congestion, was the best price on the market for that particular model. Customer service was second to none, from the minute we purchased the spa, we were contacted straight away to arrange delivery, discussed how we could get it into the garden and nothing was too much trouble.

Delivery guys were excellent, Karl helped me with aftercare, once they had left and I was a little confused with how to use the jets and the chemicals despite them telling me! But he replied to my texts instantly and now I have the chemical concoction perfect and the jets running perfectly.

Would highly recommend these guys.
Hi Lyndsey,

I am glad that you had a positive experience with us and thank you for taking the time out to leave such a fantastic review, we really appreciate it.

If you ever need any more support regarding your hot tub, please don't hesitate to contact us.

Welcome to the Miami Spas family :)
Absolutly fantastic product and customer service.
I have bought from miami spas before, very good value and excellent customer care, I had a couple of small issues when my installers come to install, unfortunatly it was some time after delivery (my fault) any glitch was resolved and new replacement parts were supplied by miami spas under the warranty no quibble. To be fair the company are easily contactable and all staff customer care is fantastic, they dont try to fob you off and they commit to help. Everyone from sales to stores and everyone in between.
Very very good company please show this to the owner all keep up the good work and good attitude it works I will return again.
Hi Jed,

What a fantastic review! Thank you so much, we really appreciate you taking the time out to complete this.

I am so pleased that we were able to resolve any of the minor issues you had regarding parts.

Welcome to the Miami Spas family :)
Great service great price and good after sales keep up the good work
Hi Paul,

Thank you for the positive review, we really appreciate your comments.

Welcome to the Miami Spas family :)
Miami Spas is rated 4.90 based on 265 reviews