Miami Spas Reviews

4.90 Rating 281 Reviews
98 %
of reviewers recommend Miami Spas
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
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About Miami Spas:

Miami Spas are the UK's leading Hot Tub online superstore.
Our showroom which is based in Derby has over 14 hot tubs and swim spas on display.

Visit Website

Email:

marketing@superiorspas.co.uk

Location:

Broombank Park, , Chesterfield

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Anonymous
Anonymous  // 01/01/2019
Informative, friendly and professional service. Beautiful quality spas, very reasonable. We’ve been to a few hot tub showrooms, but these guys exceed the rest. Highly recommend and cant wait to get in it!
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(Miami Spas Derby) -
Delivery drivers were very friendly and helpful! Nothing too much trouble!! Amazing service!!
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Hi Sheri, Thank you so much for your 5 star review, we really appreciate it. Please let us know if there is anything else we can help you with. Kind regards, Miami Spas
Callum and Lee were polite and courteous throughout the install. We received lots of information that we weren't expecting. A very professional job, thank you. Steve and Jane Rolls
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Hi Stephen, I am glad to hear that the team went beyond expectations when installing your brand new hot tub. We really appreciate your kind words and 5 star review. Welcome to the Miami Spas family :)
Thank u lads top job told me everything I need to no put tub where need to be top class 👍👍👍👍👍👍👍
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Hi Adam, We really appreciate your kind words, thank you. Please let us know if there is anything else we can help you with. Kind regards, Miami Spas
Callum and Darren were great, very helpful and knowledgeable. Both really nice guys- loving our hot tub!!!
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Good morning Mandy and Dan, Thank you for taking the time out to leave us such a positive review, we really appreciate it. I will be sure to pass on your kind words. Enjoy your brand new hot tub and please get in contact with us if you need anything. Kind regards, Dan
I was extremely lucky and I won an amazing hot tub from Miami Spas in a competition. I cannot explain how wonderful the hot tub is, it really is amazing and it is just perfect for relaxation especially after a long day at work. The company are really lovely to deal with and were extremely helpful with any queries I had. The delivery guys were really helpful too and I would highly recommend this company. Wonderful people.
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Thank you for taking the time to leave us such a well detailed and positive review. I am glad to hear that you are enjoying your hot tub with your very own staycation. I would also like to congratulate you on winning the competition. If there is anything you need, please don't hesitate to get in contact with us. Welcome to the Miami Spas family :)
Excellent service from ordering to delivery. The delivery team couldn’t do enough to make sure I was happy with the chemicals and how the hot tub worked.
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Hi Katie, I hope you are enjoying your brand new hot tub! and just in time for summer too. I would like to thank you for leaving us such a well detailed and positive review, we really appreciate it. Welcome to the Miami Spas family :)
Callum and Mini came to deliver our tub yesterday. They where very efficient and explained in detail all we needed to know. Highly recommend. Thanks for a great job guys.
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Hi Cyan, Thank you so much for leaving us such a positive review, we really appreciate it. I am glad to hear that the delivery team were successful in installing your brand new hot tub. We always aim to go beyond expectations for all of our customers. Welcome to the Miami Spas family :)
We received such a great service from Callum and Darren! They were so helpful and knowledgeable and really cared about what we thought and wanted. We would definitely recommend!
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Good afternoon Nikki, Thank you so much for taking the time out to leave us such a positive and well detailed review. I will be sure to pass on your kind words to the team. If you ever have any questions, please don't hesitate to get in contact with us. Kind regards, Dan
Suite à la commande d'une pièce en SAV, George (le téléopérateur) qui parlait très bien français a été très efficace. Nous sommes pleinement satisfaits du service apporté et le remercions pour son professionnalisme.
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The guys did a great job delivering the tub, pouring with rain, but just got on with it. Put it where we asked and made some really sensible suggestions around this. Tub talk and chemical tour will get us started, friendly and helpful. Just a couple of small parts missing which the guys are following up for us.
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Good morning, Thank you for taking the time out to leave us such a positive and well detailed review. I am glad to hear that you received excellent customer service from the team and that they went beyond expectations. Enjoy your brand new hot tub and should you need anything, please don't hesitate to contact a member of the team. Kind regards, Dan
Order process made extremely simple, Jordan was very flexible and helpful to make sure our order arrived safely. Delivery went super smoothly despite having a narrow gate opening. Dan 1 and Callum were really friendly and knowledgeable. They removed all the waste and left the tub on our preferred position. I wouldn't ask for better service! Thank you too all At Miami Spas we are really chuffed and love our new tub!
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Good morning Larissa, Thank you so much for taking the time to leave us such a detailed and positive review. I am extremely pleased that you received excellent customer service from the team, I will be sure to pass on your kind words to the team. Enjoy your brand new hot tub and if you need anything, please do hesitate to contact a member of the team. Kind regards, Dan
Dan & Paul both were extremely good in their job and help us for the setup out of their ways excellent service
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Hi Muhammad, Thank you for taking the time to leave us a 5 star review. I am glad to hear that Dan and Paul were able to assist you with the set up of your brand new hot tub. If you need anything, please don't hesitate to ask. Welcome to the Miami Spas family :)
Easy to order great people to deal with delivered on time positioned filled and left working full detailed advice given on delivery regarding set up and chemicals etc all round 5 star service
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Hi Paul, Thank you for leaving us such a detailed and positive review, we really appreciate it. I am glad to hear that the team went beyond expectations in setting up your brand new hot tub. Welcome to the Miami Spas family :)
Brilliant. Super helpful people. No sales pressure at all and this made the whole process so easy. The spa was delivered on time and they set everything up for us and guided us through how to manage the chemicals etc. Very polite team and we would not hesitate to recommend them.
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Hi William, Thank you for the well detailed and positive review. I am glad to hear that your hot tub was delivered on time and you were guided through the chemical set up. We strive to go beyond expectations for our customers each and every time. Welcome to the Miami Spas family :)
4 hours agoNEW After looking at numerous hot tubs and companies, we decided on the Mandalay Bay model and Miami spas. Cameron was brilliant in answering all our questions and queries and the whole process from ordering to delivery was a breeze. The delivery team were so helpful as the location of the spa wasn't straightforward. I would highly recommend Miami Spas. Our hot tub is fantastic, we love it!
Miami Spas 5 star review on 5th May 2021 Miami Spas 5 star review on 5th May 2021
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Hi Deb, Thank you for leaving us such a detailed and positive review, we really appreciate it. I'm glad that you received such fantastic customer service. You made a very good choice with the Mandalay Bay, that's my personal favourite! Enjoy your hot tub Deb and if you ever have any questions or queries, please do get in touch. Kind regards, Dan
Brilliant service, gave us all the necessary information the hot tub is heating up nicely So pleased with the service we recommend these guys
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Hi Lisa, Thank you for taking the time to leave us such a positive review, we really appreciate it. I am glad to hear that you received excellent customer service. We always strive to go beyond expectations here at Miami Spas. Welcome to the Miami Spas family :)
Callum was a top guy, he knew his stuff and took full control of the access as it was a late Friday afternoon delivery Great set of guys, good service and would highly recommend
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Hi Eddie, Thank you so much for leaving us such a detailed review, we really appreciate it. I am glad the team were able to assist you with your delivery. Welcome to the Miami Spas family :)
Highly recomend very happy with my tub , very friendly delivery guys too. Please tell me what filter i need for my Malibu 4 person
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Hi Dave, Thank you for leaving us a 5 star review, we really appreciate it. You would need the SC715 filter for your Malibu hot tub. I hope this helps. Welcome to the Miami Spas family :)
Fantastic service from start the day of installation our hot tube. Great delivery team. High quality products and service.Couldn’t be more happier with all process.
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Hi Eva, Thank you for leaving us such a positive review, we really appreciate it. I am glad that you received excellent customer service and are enjoying your brand new hot tub. Welcome to the Miami Spas family :)
Technician blew sound up two weeks after purchase. Still not mended 6 months later. Cost £5.5 k !!would not recommend
Helpful Report
Hi Ken, I am sorry to hear that you have had some technical issues with your sound system. After speaking with the Customer Experience department I can see that your missing part is on it's way to us and we will arrange for this to be fitted as soon as it arrives. Unfortunately, due to the pandemic there has been a very long delay on parts being sent to us, but we will ensure that this gets fixed for you. I am very sorry for any inconvenience this may have caused you. Kind regards, Miami Spas
Miami Spas is rated 4.90 based on 281 reviews