Miami Spas Reviews

4.9 Rating 286 Reviews
98 %
of reviewers recommend Miami Spas
4.9
Based on 286 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Read Miami Spas Reviews

About Miami Spas:

Miami Spas are the UK's leading Hot Tub online superstore.
Our showroom which is based in Derby has over 14 hot tubs and swim spas on display.

Visit Website

Email:

marketing@superiorwellness.co.uk

Location:

Broombank Park, Chesterfield

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Informative, friendly and professional service. Beautiful quality spas, very reasonable. We’ve been to a few hot tub showrooms, but these guys exceed the rest. Highly recommend and cant wait to get in it!
Helpful Report
(Miami Spas Derby) -
We ordered our hot tub and expected to have a reasonable wait for a delivery date, expecially as we ordered over a bank holiday weekend. However, we received a phone call on bank holiday monday to say they had a delivery date from in as little as two days time! So that was it - ordered and delivered within a week !!! The hot tub is the miami (budget model), but we are enjoying it immensely. The delivery guys were fantastic (Denny and ?? so sorry, I forgot your colleagues name). No fuss whatsoever - delivered, placed exactly where I wanted, and given full details on the use of the chemicals. Cannot have asked for more - excellent service from start to finish.
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We were so impressed by Miami Spas and Superior Wellness from the beginning and having used our hot tub for 2 months now, I wanted to leave an honest and fair review. This company is excellent, not only in the products they supply but their staff and attention to detail outshone anyone we have purchased from before. It was a dreary day when the team arrived to fit our spa in November and we also received a surprise visit from Amanda and Rachel who were the girls who fulfilled our order online. What a wonderful team, this is how you would want every purchase to be. They were kind, informative, helpful and nothing was a problem. They explained everything thoroughly and a tiny part was missing which was soon dispatched and dealt with. We use our tub every other day , it is a dream escape for us made better by the company who provided it. Thank you so much to everyone. Karl and Carolyn.
Helpful Report
Good morning Carolyn, What a fantastic review! Thank you so much, we really appreciate your kind words. I am so glad to hear that you are enjoying your brand new hot tub. If there is anything you ever need, please don't hesitate to contact a member of the team. Kind regards, Dan
I always think that the only way to know how good a company actually is, is how they deal with things when something goes wrong. I ordered a spa bath and screen from Miami Spas, there was an issue with missing screen seals. I contacted them and found them whole team to be extremely helpful, truly going above and beyond to sort out the problem, I couldn't have asked for better service! They sent a replacement screen in order to rectify the issue. I have no hesitation in highly recommending this company and have already done so to friends.
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Hi Becky, Thank you for taking the time to leave us such a positive and well-detailed review, we really appreciate it. I am glad to hear that the team was able to assist you with your replacement screen and went beyond expectations. If there is anything else you need, please do get in contact. Kind regards, Dan
We had George on what’s app we needed help with our daughters spa in Jersey CI Well we must say for a young lad his knowledge was impeccable we would like you all to know he was brilliant, and spoke us through getting our daughters spa back up and running He had the time and the patience to explain and talk us through ThankYou George Regards from Jersey CI Lynne and Tony
Miami Spas 5 star review on 27th October 2021
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Hi Lynne, Thank you for taking the time to leave us such a positive and detailed review. I am glad to hear that George was able to assist you. I will be sure to pass on your kind words to him. If there is anything else you need, please don't hesitate to get in contact. Kind regards, Dan
Nick and Dan were absolutely brilliant,nice guys that worked really hard to place my spa in a difficult position.The quality of the spa is great and we can’t wait to get it in it.
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Good morning William, Thank you for taking the time to leave us such a positive and well detailed review, we really appreciate it. I am glad to hear that Nick and Dan were able to assist you with the positioning of your hot tub, I will be sure to pass on your kind words. If there is anything you need, please don't hesitate to ask. Kind regards, Dan
Delivery drivers were very friendly and helpful! Nothing too much trouble!! Amazing service!!
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Hi Sheri, Thank you so much for your 5 star review, we really appreciate it. Please let us know if there is anything else we can help you with. Kind regards, Miami Spas
Callum and Lee were polite and courteous throughout the install. We received lots of information that we weren't expecting. A very professional job, thank you. Steve and Jane Rolls
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Hi Stephen, I am glad to hear that the team went beyond expectations when installing your brand new hot tub. We really appreciate your kind words and 5 star review. Welcome to the Miami Spas family :)
Thank u lads top job told me everything I need to no put tub where need to be top class 👍👍👍👍👍👍👍
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Hi Adam, We really appreciate your kind words, thank you. Please let us know if there is anything else we can help you with. Kind regards, Miami Spas
Callum and Darren were great, very helpful and knowledgeable. Both really nice guys- loving our hot tub!!!
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Good morning Mandy and Dan, Thank you for taking the time out to leave us such a positive review, we really appreciate it. I will be sure to pass on your kind words. Enjoy your brand new hot tub and please get in contact with us if you need anything. Kind regards, Dan
I was extremely lucky and I won an amazing hot tub from Miami Spas in a competition. I cannot explain how wonderful the hot tub is, it really is amazing and it is just perfect for relaxation especially after a long day at work. The company are really lovely to deal with and were extremely helpful with any queries I had. The delivery guys were really helpful too and I would highly recommend this company. Wonderful people.
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Thank you for taking the time to leave us such a well detailed and positive review. I am glad to hear that you are enjoying your hot tub with your very own staycation. I would also like to congratulate you on winning the competition. If there is anything you need, please don't hesitate to get in contact with us. Welcome to the Miami Spas family :)
Excellent service from ordering to delivery. The delivery team couldn’t do enough to make sure I was happy with the chemicals and how the hot tub worked.
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Hi Katie, I hope you are enjoying your brand new hot tub! and just in time for summer too. I would like to thank you for leaving us such a well detailed and positive review, we really appreciate it. Welcome to the Miami Spas family :)
Callum and Mini came to deliver our tub yesterday. They where very efficient and explained in detail all we needed to know. Highly recommend. Thanks for a great job guys.
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Hi Cyan, Thank you so much for leaving us such a positive review, we really appreciate it. I am glad to hear that the delivery team were successful in installing your brand new hot tub. We always aim to go beyond expectations for all of our customers. Welcome to the Miami Spas family :)
We received such a great service from Callum and Darren! They were so helpful and knowledgeable and really cared about what we thought and wanted. We would definitely recommend!
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Good afternoon Nikki, Thank you so much for taking the time out to leave us such a positive and well detailed review. I will be sure to pass on your kind words to the team. If you ever have any questions, please don't hesitate to get in contact with us. Kind regards, Dan
Suite à la commande d'une pièce en SAV, George (le téléopérateur) qui parlait très bien français a été très efficace. Nous sommes pleinement satisfaits du service apporté et le remercions pour son professionnalisme.
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The guys did a great job delivering the tub, pouring with rain, but just got on with it. Put it where we asked and made some really sensible suggestions around this. Tub talk and chemical tour will get us started, friendly and helpful. Just a couple of small parts missing which the guys are following up for us.
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Good morning, Thank you for taking the time out to leave us such a positive and well detailed review. I am glad to hear that you received excellent customer service from the team and that they went beyond expectations. Enjoy your brand new hot tub and should you need anything, please don't hesitate to contact a member of the team. Kind regards, Dan
Order process made extremely simple, Jordan was very flexible and helpful to make sure our order arrived safely. Delivery went super smoothly despite having a narrow gate opening. Dan 1 and Callum were really friendly and knowledgeable. They removed all the waste and left the tub on our preferred position. I wouldn't ask for better service! Thank you too all At Miami Spas we are really chuffed and love our new tub!
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Good morning Larissa, Thank you so much for taking the time to leave us such a detailed and positive review. I am extremely pleased that you received excellent customer service from the team, I will be sure to pass on your kind words to the team. Enjoy your brand new hot tub and if you need anything, please do hesitate to contact a member of the team. Kind regards, Dan
Dan & Paul both were extremely good in their job and help us for the setup out of their ways excellent service
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Hi Muhammad, Thank you for taking the time to leave us a 5 star review. I am glad to hear that Dan and Paul were able to assist you with the set up of your brand new hot tub. If you need anything, please don't hesitate to ask. Welcome to the Miami Spas family :)
Easy to order great people to deal with delivered on time positioned filled and left working full detailed advice given on delivery regarding set up and chemicals etc all round 5 star service
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Hi Paul, Thank you for leaving us such a detailed and positive review, we really appreciate it. I am glad to hear that the team went beyond expectations in setting up your brand new hot tub. Welcome to the Miami Spas family :)
Brilliant. Super helpful people. No sales pressure at all and this made the whole process so easy. The spa was delivered on time and they set everything up for us and guided us through how to manage the chemicals etc. Very polite team and we would not hesitate to recommend them.
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Hi William, Thank you for the well detailed and positive review. I am glad to hear that your hot tub was delivered on time and you were guided through the chemical set up. We strive to go beyond expectations for our customers each and every time. Welcome to the Miami Spas family :)
4 hours agoNEW After looking at numerous hot tubs and companies, we decided on the Mandalay Bay model and Miami spas. Cameron was brilliant in answering all our questions and queries and the whole process from ordering to delivery was a breeze. The delivery team were so helpful as the location of the spa wasn't straightforward. I would highly recommend Miami Spas. Our hot tub is fantastic, we love it!
Miami Spas 5 star review on 5th May 2021 Miami Spas 5 star review on 5th May 2021
Helpful Report
Hi Deb, Thank you for leaving us such a detailed and positive review, we really appreciate it. I'm glad that you received such fantastic customer service. You made a very good choice with the Mandalay Bay, that's my personal favourite! Enjoy your hot tub Deb and if you ever have any questions or queries, please do get in touch. Kind regards, Dan
Miami Spas is rated 4.91 based on 286 reviews