How would you rate
"process through excellent, kept well informed throughout all stages of our requirements"
"Metronet provide excellent service and services. As an IT services provider we have numerous clients using Metronet and continue to recommend them on a regular basis."
"I called last week regarding a d link that needed re-configuring - after hours and hours of going back and forth it was established, as I originally pointed out, an engineer needed to visit site.
The support contact was out of his depth and I think you need to polish up on your remote customer service - currently uselesss"
"Really happy with this company, very reliable and even turned up during "Storm Doris" to get on with the outside work. I would highly recommend Metronet
"This has to be the most reliable Internet Service Provider I have used. The day-to-day is always present and never under-performs. Their response time for new installations is so quick.
They are so much more than an ISP. We have created a private networking solution to other offices using the same infrastructure. Our Internet SIP voice traffic doesn't even get to the Internet. We use their mobile solution as well with some SIMs directly connected to our network.
Some time ago we had a power outage at our site at a weekend. Metronet used their contact list to enquire why their network appliance on our site was not responding; a supplier that calls you - good networking monitoring and support."
"We have been using Metronet for a few years now and I find them very professional in the services they provide and the level of support that they offer. I highly recommend them for use with your infrastructure we have not had any issues with them at all.
"Asked for the info I required and was given tip top service by Andrew
no questions asked, A1 service, Well done guys"
"The team who came to site had a real can do attitude, any issues we had were discussed as a team and the correct solution was arrived at and carried out safely. The team were a pleasure to deal with and the work was carried out very professionally from start to finish."
"We have been using Metronet's services since mid 2008 to provide wireless leased connections for our business clients across the Northwest UK.
We have never been disappointed, let down, or had any complaints from our clients, as such we have no hesitation to keep referring more clients their way.
Thanks for the service and keep up the good work :-)
"Technically, the service is excellent compared to many other providers. The technical team are always knowledgeable, helpful and a pleasure to work with.
The account management and pre-sales side of things need improvement. We want to sell more Metronet services, but finding staff and processes prohibitive. As a result enquiries to you are loosing momentum. As a re-seller/partner this is disheartening and I hope this is addressed soon. I met with Elliot Mueller when Metronet were at the embryonic stage, and his enthusiasm to work with partners to develop excellent working relationships was obvious. The same desire in the account management team is lacking. Perhaps the company direction and brief has changed?"
"The service received in the past 3 weeks (since the 16th of January) have been terrible. Packet losses and huge latency has cost us a few customers. The amount of weeks it took Metronet to fix the primary backhaul from Liverpool is something I still cannot explain to my customers."
"What can I say, quick and easy to deal with, self serve pricing available within seconds, indicative speeds in simple easy to read format, and brilliant account management."
"Always excellent service. Very helpful, capable team in sales and support who never fail to meet expectations and get things done to a high standard. One of our favourite providers! Would happily recommend to anyone - and regularly do!"
"Metronet are the best ISP by far. Our upgrade went incredibly smoothly, the engineers were extremely professional & we had literally only seconds between switching to our new connection. A+
Would recommend highly.
Harry - MD - We Are Focus"
"They did the work with no problems."
"No hassle, resolved in minutes"
"Probably the quickest install ive ever been involved in well done Sam and the installations team."
"Fantastic service and knowledge, delivered with a smile and by the first person I talked to within 5 minutes......It simply doesn't get any better than that! Many Thanks."
"All great as usual. Many thanks for a great service.
Very impressed, we've not been let down at all in any way since it's been installed."
"Recent changes within Metronet appear to have degraded the excellent standards they once where at, this has had an impact on our business."
is rated 4.42
based on 24