I ordered a Birthday present for a family member in March and was told it was shipped in early April. Calling them today at the end of April I was told call back in three weeks then Merchoid would file a claim with their delivery courier and in two months from then I would get a refund- so order in March refund in July? Not ACCEPTABLE! Do NOT buy for a special occasion it will be ruined! They have one person who answers the phone and emails for help !!