“Handed over my C63 AMG 6.2 litre V8 limited Edition pride and Joy.
Engine ticking issues, random misfires. Wheel alignment.
They carried out an engine strip down, diagnostics work for these terrible random misfires.
A lovely job done. Engine purrs like a cat. Misfires gone. This is my second visit to this team at Slough and will not be my last. I was a little worried about the car as to possibly the amount of work needed,especially with the awful,temperamental engine misfires before I booked her in. But based on my previous experience with this service centre and advice given to me by my circle of friends, to only have this work carried out with mercedes Benz. It's a special car.
On the day I went to collect the car I realised, silly me, that the MOT had just expired, so at very short notice they put her straight into the MOT bay, knowing I was collecting that day. After a little wait and feeling a bit worried, with drinking 3 cups of coffee. They came out and said, " The cars passed" I instantly felt relief. She is special but not a spring chicken anymore. 9 years old, an ageing vehicle.
What I really like about this team is they have the attitude, if it is working then don't replace it. I asked about a few things and they said, " why? It doesn't need it. In the long term I think this attitude gains customer confidence because when they say something needs replacing, then it means,it needs replacing.
When I finally went to pay, I thought the total cost was good, considering all the work carried out. Anyway, thank you to Babar, Michelle, Andrea with her warm welcome, and look forward to future bookings with you.
Regards
Paul.”
“Terrible garage, appalling customer service has totally put me off ever buying a Mercedes from them again. There is a culture of lying and cover ups in the garage, the horrible toxic environment in this garage seems prevalent from the sales floor right the way up to management. Avoid Vertu at all costs!”
“I'd like to thank shak, James and sajid for their outstanding service they provided during the purchase of my vehicle. I would definitely recommend slough mercedes to potential buyers.”
“Thank you so much to Vish for going above and beyond to provide an outstanding service, he really is a credit to Mercedes.
His customer service was incredible, consistently responding to queries and working unsociable hours to ensure all issues were promptly dealt with.
He has a wealth of experience, he was professional throughout and deserves the recognition for his hard work.
I can honestly say that without his help and sheer perseveration to find me the right vehicle that met my specifications, i would not have been able to close the deal.
Vish is a true star within the company!”
“Have to compliment Karis on her professionalism yet again! Experience issues with my GLC and she has found a convenient time for us to return with a courtesy car! Big thanks to Karis for always making this as smooth as possible”
“CAREFUL! Absolute Clever Betrayal Manipulated Misleading Service. Full of liars. Full of unprofessional excuses. Keep dragging delivery of our Car. Used our identity illegally. Took our money and still holding it even cancellation occurred after 7th day of their Stupid Dragging. Head of this branch, Branch Manager struggling to understand who appointed them. DO NOT USE MERCEDES SLOUGH! USE ANOTHER BRANCH.
UNSURE, ASK ME AND YOU WILL BE PROVIDED EVIDENTIAL BETRAYAL SERVICE OF THESE CULPRITS.
14 DAYS STILL NO REFUND OF OUR DEPOSIT
TAKING THEM TO MOTOR OMBUDSMAN”
“Disgraceful, manipulative and liars.
Before We purchased a used 2021 A200 AMG Line Was sent a personal video giving us a full transparency condition report, and was advised on the video that the car was almost perfect condition apart from 2 stone chips that had been repaired and a small mark on the rear bumper that was going to be professionally repaired before delivery. The car was also described as 1previous owner and would be come with 2 keys. THIS WAS NOT THE CASE .
The car was delivered with a key missing and instead of the 2 stone chips there was 100s on the the lowest bumper that was not shown on the video and not advised, and instead of 1 owner there was 2 when we finally received the V5 The so called professional repair Mercedes of Slough had completed on the bumper was shocking with overspray on the wheel of the car and on the plastic trim. They agreed to send me the spare key but this has never happened, they agreed to re paint the bumper.
( BUT ONLY IF I GAVE THEM A 5 STAR REVIEW WHEN ASKED BY MERCEDES. ) This is pure blackmail and even worse just shows what the Mercedes reviews are really worth, please consider carefully before purchasing from this dealership. I should have known what this dealership was like when the Business Manager advised that they were going to charge me an extra £600 as we did not want finance, because Mercedes provided a deposit allowance, after I called several dealers who all advised this is not true the dealership agreed to the original price. They never return calls, you can never get hold of anyone, truly a shocking and misleading dealership that uses Mercedes reviews to blackmail customers. I can’t believe they can be allowed to continue.
We have reported this to Mercedes and stated that dealerships should not blackmail customers to lease a false rating, MERCEDES will investigate.”
“I am writing this review to express my utmost appreciation and admiration for the exceptional customer service I received from one of your colleagues, Hassan. Although I am not someone who usually writes reviews, I strongly believe that Hassan deserves recognition for his outstanding professionalism and dedication to customer satisfaction. During my recent visit to your showroom to meet the parts team, I encountered an unexpectedly busy car park. Frustration was evident on my face as I contemplated the hassle of finding a parking space. However, to my surprise and delight, Hassan noticed my distress and immediately offered to park my SLS in a suitable bay. This gesture of going above and beyond his role left a lasting impression on me. Not only did Hassan assist me with parking, but he also accompanied me to the parts team, ensuring that I reached my destination without any inconvenience. Additionally, he kindly went the extra mile by offering me a refreshing glass of cold water, recognizing the discomfort caused by the hot weather. This small act of thoughtfulness further exemplified his commitment to exceptional customer service. What amazed me even more was when I discovered that Hassan is a member of the Sales team. I had come to the showroom specifically for the parts team, yet he treated me with the same level of care and attentiveness as if I were a potential buyer. This unexpected display of professionalism and dedication truly sets Hassan apart from others in the industry. As a result of my experience with Hassan, I will not hesitate to recommend him to anyone who is looking to purchase a new car. His exceptional customer service skills, attention to detail, and willingness to go beyond his designated role are qualities that should be recognized and appreciated. I would like to extend my sincere gratitude to Hassan for his exemplary customer service, which undoubtedly reflects positively on the reputation of Mercedes Benz of Slough. It is because of outstanding individuals like Hassan that customers like myself continue to choose your dealership and trust in the quality of your vehicles. Once again, thank you to Hassan for his exceptional assistance, and I hope that his dedication and commitment to customer satisfaction are acknowledged and rewarded.
Yours sincerely,
Mushahid Ramzan”
“Recently visited the Slough branch, what a lovely experience, If only all shopping experiences was like this. Wasn't waiting for long, the hospitality was brilliant met with Vishal. Guy really knows his stuff and makes you feel welcomed. Thank you for such a good deal.”
“I had a bad experience with the Service department at Slough Mercedes.I emailed the Head of Business Raj Virdee who personally looked into my complaint and dealt with it very professionally. He responded to my emails promptly and even called me to apologise. He is an asset to Mercedes. His Customer service skills are brilliant and others could learn a thing or two from him.”
“Tony O, Omar and team you were amazing from start to finish from viewing the car to answering any questions. It was quick and efficient I got my car within 3 days I couldn’t have asked for a better service, whole experience was 10/10.
Thank you lots :)”
“I was sold used e220d with Mercedes guarantee in view to contact any Mercedes dealer in the country to help me with any problems. I contacted Mercedes Southampton to resolve a safety issue with window screen washer within 48 hours of me buying the car and they told me that they can’t deal with it until end of of the year. It is a safety issue..!!! I am so …. so disappointed in Mercedes . I always had a Mercedes but I now have to think again... I can’t use my car for few weeks because my problem is not important to Mercedes southampton.. shame on you Mercedes. I will be contacting Mercedes head office about keeping their guarantees and their promises to their customer .”
“Terrible experience using the part department.
I ask for parts and Rusal on counter tells I should use Brentford as they better there and give better service. really? if I wanted to go to Brentford I would go myself. why are Slough telling me to use other business. am I wrong type of customer for you? do you not like taxi custom anymore? bring back mr Jas”
“Our car was in Mercedes slough for repair after 4 days of repair , my husband taken car to work and it stopped in motor way and there was some leakage from car . Worst service and rude people working there”
“Bought a Mercedes’ from slough Mercedes’, Tony dealt with the process, he was absolutely brilliant all the way through the process, from the minute I walked in to 'just have a look' to driving away in my new car. Tony was always there either at the end of the phone or email, to answer any questions and sort out anything that needed doing for me. I would recommend slough Mercedes’ to anyone looking for a Mercedes’ and ask for Tony in the sales team, he is great!”
“Poor service and utterly rude from a member of the sales team. Thats if you can call him a sales rep, got everything wrong! Avoid Slough Mercedes! Go to Ascot or Watford, nicer reps there and you feel like your dealing with adults rather than school leavers!!!!”
“Do not take your vehicle to Slough mercedes benz for any work. They over book and then come up with pathetic excuses. Kept my can for 4 days without doing any work and the told me to take my car back if I want to. Wasted my 4 days. I had to pay £150 pounds to get to and from work. Informed the customer service lady but she had absolutely no care and was not even bothered about my situation. A prime example of bad customer service. I have recording of the conversations. Which I will post soon. What a waste of time. Zero stars.”
