“Took delivery of my new Mercedes A250e on Thursday last, and am absolutely delighted with the car. I had considerable difficulty getting my new car paired with the Mercedes Me app on my phone, which turned out to be my fault, as my iTunes id was with the US App Store. Sajid Javid at Mercedes Slough was absolutely determined to get it sorted out for me. He was very knowledgeable and supportive, spent a lot of time on the problem, and solved it to my great relief and satisfaction. Many thanks Sajid.”
“Bought a Mercedes’ from slough Mercedes’, Jemiah dealt with the process, he was brilliant all the way through the process, would recommend slough Mercedes’ to anyone looking for a Mercedes’.”
“my car needs a safety recall from mercedes benz and was told by letter not to drive my car and was told by the dealer a tech would come to my home the following monday to check the recall he did and it does require the recall i asked for a loan car but was told i would have to pay & claim the money back later (keep the receits) when i asked when will my car be ready i was told may be september or october. i have never heard of anyone paying for a loan car & I have been in the motor trade for many years.Mercedes benz said the dealer has to deal with this not them. your steve timms annoyed customer.by japanese next time.”
“They are not friendly at all . The customer service very angry on the phone. Mercedes benz service.They said you will get a call back! three days no one calls . I did call them five times but no resolve. Please avoid them .”
“I received professional and helpful customer service from Babar. He kept me informed and up to date with progress. I was happy with the service and would recommend Babar Murtaza based on my experience!!!”
“We are so happy with the service we received from Bethenny in the Mercedes Service department.
She was so helpful and had our Mercedes sorted out in no time.
Thank you so much. Mrs Singh”
“Well that's easy! Happiness is a guy called Vishal. From the moment we met him him until we drove away in our new electric car his professional, friendly and helpful approach was outstanding. Never rushed us,and took as much time as necessary to explain everything related to our purchase. And he laughed! So,so important in these computer related times. Eric also gave my wife and I time and again his help approach was outstanding. A team is only as good as its leader so congratulations also go to the head of the sales department. Keep up the good work and we will return.”
“I have always serviced my car with Vertu Motors in Slough.
My car was experiencing multiple engine problems and I took my car to Vertu Motors, as usual. I was charged £3,088, only to find that the car still had the same problems IMMEDIATELY after I took it from the garage.
The next day, my car broke down because of these problems. I took the car back to Vertu Motors Slough and they said they couldn't find any problems and returned my car a week later. I still had the same problems with the vehicle.
I spoke to the manager and asked him that if I went to an independent dealer and they diagnosed a problem, if I would receive a refund. He said no.
I went to the Mercedes garage in Stratford and they successfully diagnosed and fixed the problem... the exact same problem that I initially went to the Slough garage for. Vertu Motors didn't diagnose the problem correctly, installed the wrong parts in the car, didn't fix anything. For this, I have been charged a fortune.
My work was disrupted for the past 10 weeks with barely any income, and I have been immensely stressed by this. I will write to Vertu Motors one more time and ask for a full refund including compensation, and I will be taking legal action if this isn't resolved beyond this.”
“I just purchased the Merc CLA from the mercedes showroom in Slough and I must say from the coffee to the service provided Kulwinder really went above and beyond. He found me the car of my dreams at a suitable price, with so many extras- I really cant thank him enough for his assistance.
He stayed past closing time to ensure I was happy before agreeing to the deal and even gave me a warm handover of the car, so I can be as confident as I was while talking to him about the car, driving the car ! I cant thank hi enough and he will definitely be seeing me again the future !
Many Thanks,
Sara”
“First class service from start to finish. The Mercedes team in Slough were fantastic and their attention to detail was second to none - a special mention to Vishal Bangar and his colleagues Eric and Kulvinder, who were extremely professional and made for an enjoyable car buying experience! Thank you!”
“Great customerserive, Vishal Bangar was very helpful in helping me purchase a new vehicle, he gave me the best options and accommodated me in what I needed.
I would recommend people to by theirs Mercs from Merceds-Benz Slough!”
“Tony Oridota helped me with my new car and could not have made it any easier for a smooth process from purchase to driving it off the forecourt.
Tony was very polite and helpful and making sure I got what I wanted.
Tony - you the man!
Thank you for all your help!”
“Tony Oridota, was our Sales Rep for our new vehicle and the process could not have been made any more straight forward or professional. Tony was extremely easy to deal with and with no sales patter that you usually get from Sales Reps. I have purchased many Mercedes over the years and this was the easiest by far dealership I have used.
Immediate response to any questions I needed to know and meet all my requirements and more.”
“Had help registering with Mercedes and joining Mercedes Me with the App from Sajid Javid. Very helpful and professional got everything done efficiently and quickly. Highly recommended.”
“Thank you young Sajid for your tutorial on the dashboard. I bought my 300eGLC during Covid, without a proper demo. I was struggling with some of the gadgets
When I enquired for bit of help, you went out of your way to do a proper tutorial. You also assisted me with ME APP and how to work and understand it.
“Top young man” Sajid I say. Thank you”
“Hi,
We have made our first Mercedes purchase in UK from Mercedes Benz in Slough. We were dealt byTony at the branch, and he was very friendly. polite and so helpful. Once again many thanks for the help.”
“I recently made my first Mercedes purchase in the UK from Mercedes Benz Slough. I dealt with Tony Oridato at the branch and was pleasantly surprised by the service, product knowledge and attention to my actual requirements that I received. The entire experience was smooth and I actually walked away with making a purchase of a perfect car for my needs within the day. Tony was very focused on ensuring that he was able to perfectly match my requirements with a car in stock. I actually ended up with a car that exceeded my initial specification and within my set budget. I would highly recommend the dealership and Tony to anyone wishing to purchase a Mercedes. Tony thank you for the great service and customer experience”
“Cant fault the customer service when I comes to buying a car from them but soon as there issues with the car after only owning it for 3 weeks they aren't interested and not willing to help resolve the issues and when they did get back in contact regarding one of the issues there saying it’s at my own expense ! So after 3 weeks the car is gone and I have gone back to Audi ! I’ll never own a Mercedes again and certainly won’t be back to Mercedes Slough !”
“Dealt with a gentlemen by the name of Derek in parts ! Derek went out of his way to help me ! He was very friendly and polite .Made me feel as if I am part of the mercedes family ! A diamond of a person !!”
