Medirite Reviews

Name: Medirite
Rating: 4.37

4.4 Rating 219 Reviews

84 %

of reviewers recommend Medirite

Company Reviews

Product Reviews

Metrics

4.4

Based on 219 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Medirite 5 star review on 15th July 2022

Ingrid Prela

Anonymous

Anonymous // 01/01/2019

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“Easy to use site, product at a good price and fast delivery!”

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Posted 4 months ago

“Pleased with product”

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Posted 4 months ago

“Item was correct when it eventually arrived but almost 4 weeks is an unreasonable amount of time for delivery. It wasn't the courier's fault - it just took weeks for Medirite to dispatch it. I would not recommend this company.”

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Posted 4 months ago

We're sorry to hear that there was a long delay with your order. Looking at the order I can see that unfortunately this item was out of stock at the time of order. This would have been advised at the time on our website. Our warehouse team dispatched this order as soon as the items were received from our supplier. Apologies for any inconvenience.

Posted 4 months ago

“Received order on time at a good price”

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Posted 4 months ago

“Extremely expensive delivery fee. I wanted to order more but it works out too expensive. Will be using amazon instead.”

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Posted 4 months ago

We're sorry to hear that you felt the delivery fee was expensive. The delivery is free for orders over £50 before VAT.

Posted 4 months ago

“We have no issues with Medirite as they have supplied exactly what we wanted. However, their choice of courier leaves a lot to be desired. The box arrived in a very bad state. I have emailed Medirite about this issue. Also, we are at a loss to understand why these items used for disabled people is not VAT Exempt.”

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Posted 4 months ago

We're sorry to see that your box arrived damaged by the carrier. I can see our Customer Service team have discussed this issue with you. They have escalated the issue to our Operations Director who is looking into the issue with the carrier and is reviewing our packaging. I'm very glad to hear that your items inside the box were undamaged. We are guided by the Government as to which items are eligible for VAT exemption, I'm afraid this is not a decision we can make.

Posted 4 months ago

“They delivered my product on time and responded to my query quickly.”

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Posted 4 months ago

“Brilliant service all-round and great prices.”

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Posted 4 months ago

“Good price and quick delivery. The sanisafe 3 tubs could do with putting in a protective box as one out of the eight arrived split. Luckily I had kept an old tub.”

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Posted 4 months ago

We're very sorry to hear that one of your 8 tubs arrived split and thank you for brining this to our attention. I have now passed this to our Operations Director so that our packaging can be reviewed to prevent this happening again. Apologies for the inconvenience.

Posted 4 months ago

“Fast delivery happy with my purchase thank you ☺️”

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Posted 4 months ago

“Amazing service thanks xx”

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Posted 4 months ago

“Fantastic customer service. I needed to return an item and I spoke to 4 members of staff who couldn't have been more friendly and helpful. Highly recommended!”

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Posted 5 months ago

Dear Patricia, Thank you so much for taking the time to give Medirite a 5-star rating! We're thrilled to know that our customer service was so friendly and helpful to you. We take pride in knowing that our hard work is showing in the fantastic customer service you received. Thank you so much for your loyalty to Medirite!

Posted 5 months ago

“Very happy with the speed of service… The order was delivered very quickly. There was a problem however, due to the way that the couriers had handled the delivery. The problem was very quickly resolved by Molly, and we will be extremely happy to Continue using Medirite in the future. Thanks again for the wonderful service.!”

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Posted 5 months ago

Thank you so much for the wonderful 5 star rating of Medirite, Terry! We apologize for the issue that arose due to the courier's handling, but we are delighted to hear that Molly was able to resolve it quickly. We appreciate your kind feedback and look forward to continuing to offer you great service from Medirite in the future! Thank you again!

Posted 5 months ago

“I was fortunate to find these masks at Medirite-they are perfect. Quick delivery , great customer service too.”

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Posted 5 months ago

“I thought I hve given you feedback”

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Posted 5 months ago

Thank you very much for your 5 star rating, Ken!

Posted 5 months ago

“Simple order process and quick delivery”

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Posted 5 months ago

“Very quick delivery & good response to pre purchase questions.”

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Posted 5 months ago

“The problem may not be down to Medirite themselves but certainly down to the process or method of delivery, unfortunately, as Medirite takes responsibility for ensuring the product reaches the customer in good condition and promptly and given the fact that I as the customer has paid for that service in my opinion any blame must fall with them. The packaging was quite badly damaged and ripped open, apart from crush damage to one of the inside boxes the rest of the order was still in a reasonable state. Once the order was placed there were no updates when the item was dispatched or any notification of when the delivery was due to take place.”

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Posted 5 months ago

Hi Paul, We are so sorry to hear about this. We will urgently investigate why your order wasn't packaged to a suitable standard and our Customer Services team has issued a credit for the items involved and has provided you with a discount for your next order. If you have any further questions or comments, please contact us at help@medirite.co.uk. Once again we apologise for the inconvenience this has caused, Medirite

Posted 5 months ago

“Unfortunately, one of the two boxes of Deepio we ordered was split and the contents had escaped into the cardboard box that had no packing! As the delivery man carried it up the drive he left a trail of Deepio powder! I don't know how much was lost as I didn't weigh it, I just tipped what was left of the loose powder into a plastic container. Cannot recommend Medirite, sorry!”

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Posted 5 months ago

Hi Richard, We are so sorry to hear about this. We will urgently investigate why your order wasn't packaged to a suitable standard and we will be sending a free replacement out. If you have any further questions or comments, please contact us at help@medirite.co.uk. Once again we apologise for the inconvenience this has caused, Medirite

Posted 5 months ago

“Excellent service”

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Posted 5 months ago

Medirite is rated 4.4 based on 219 reviews