“I have used MBM for over a year when I transferred one of my properties over from another Derby letting agent. To say they provide a better all round service would be an understatement. If anything needs attending to I get a phone call from them and then they send a contractor round to fix the problem and send me a bill afterwards. No added costs from them - unlike the other letting agencies and happy tenants and smooth running of service.That's what I call a fully managed service!”
“Kept me informed every step of the way including dealing with MY unresponsive solicitors ( shall not be using them again!) Gemma was really helpful and knowledgeable and is a credit to them. Well done, I love my new home!”
“Occasionally need a nudge when asking question's of a landlord. The directors were very slow to issue a refund of accidentally overpaid rent & charged me £20 for the privilege (as per TOC apparently but who reads ALL the small print) The staff I have dealt with have all been really friendly & helpful even when I have been a little grumpy so nothing but praise there. It is my second property with MBM and I can say all issues whether I like the answer or not are dealt with quickly & professionally.”
“We first rented a property through MBM about 14 years ago and found them to be extremely helpful to us as tenants. We subsequently became landlords and didn't hesitate to contact MBM to act as our agents and have been with them for over 10 years. All of their staff are extremely professional, efficient and are a pleasure to work with.”
“MBM consistently exceed my expectations in terms of customer service and transparency in the fees payable by landlords. Having used other letting agents in Derby, I can confidently say I will be sticking with them for the forseable future.”
