Maxwells DIY Reviews

Name: Maxwells DIY
Address: Maxwells DIYShotton Road, PETERLEE
Rating: 4.23

4.2 Rating 3,407 Reviews

80 %

of reviewers recommend Maxwells DIY

4.2

Based on 3,407 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01915871708

Email:

enquiries@maxwellsdiy.co.uk

Location:

Maxwells DIYShotton Road
PETERLEE
SR8 2TG

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Maxwells DIY 5 star review on 8th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sunderland branch Fulwell. Manger of shop. Most miserable, guy. Not flexable-unhelpful. Bought doors I didn’t want. When I Ordered the doors went back next day, decided to go for wooden door. Got told too late, can’t change order.”

Helpful Report

Posted 1 day ago

“Charged me £10 for someone to measure up for a new internal door. Paid for the door, only to find out that they couldn't fit the door for over two months, without a guarantee of fitting. Had to have a refund, but they couldn't refund the £10 fitting charge!”

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Posted 7 months ago

“Went to buy some wood it would not fit in car went to have wood cut down rang bell several times the man who cuts the wood walk past me 4 times ignored me so I put the wood back and left the man was stood at the burger van buying a burger I stood in the store for at least 20 minutes and was ignored rubbish service will not use the Peterlee store again”

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Posted 1 year ago

“bought some timber 32 x 32 the price said £4.50 for 1.8lm , good i thought , when i got to the till the lady says "that 1"1/2 " i says NO its 32mm "No its not its 38mm " No i says its 32mm and got my tape out and showed her "there you are 32mm" "no its 38mm cut down to 32mm so it will have to pay for 38mm x 38mm at £6 each a difference of £1.50 , again a questioned this and i was told i had to pay for the bit they had been removed , to which i replied " if i have to pay the extra then can o have it to take home" No we haven't got it ! total robbery”

Helpful Report

Posted 1 year ago

“Hi I am a very regular Maxwells customer. However I have just purchased 2 lengths of beading from your sea road store. Whilst walking to my car carrying the beading one of the lengths suddenly snapped in 2. I returned to the shop and explained what had happened and asked if i could replace it. "Not Really Like" was the response. - needless to say I shall be buying all my DIY requirements elsewhere in future. P.s This was my sixth purchase of these £2 items this week. Absolutely disgusted by the response I got Frank Turns”

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Posted 1 year ago

“No products to view or buy”

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Posted 2 years ago

“Worst ever website. NO PRODUCTS TO VIEW OR BUY!!! Come on, you can do better than that! I've done to Wickes or B&Q instead who have proper websites with descriptions and prices.”

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Posted 2 years ago

“I have shopped at Maxwells for decades and always great service and they cut your wood too. Spent thousands at birtley store. However, went the other day as needed a small kitchen cupboard door cutting down and got told the CEO has stopped it. Needless to say I have never been back and have taken my business elsewhere. He obviously does not realise, it was very good for customer relations and two they charged per cut, so was even making money out of it. Very disappointed”

Helpful Report

Posted 2 years ago

“website offers choice of sizes of fence post. I opted for 1200x75x75 priced at £4. They only had 1800 & 2400 so I asked about cutting a 2400 in half. No prob, they cut it for me and handed me the two 1200 posts. I said I only need one and they said "you might aswell take them cos you're paying for a 2400, you pay for the length you picked up'. And it cost me £10. Two x £4 was £8 when I went to school. Had to have post to finish job. Bit sad when you leave local store thinking best buy off internet, less chance of being conned. It would have been cheaper to buy a 1800 but I thought leaving them with a 600 was stupid. Der, I've got my right finger stuck in my left ear. Help”

Helpful Report

(Peterlee) - Posted 2 years ago

“Quick delivery with good quality fencing which has lasted over the past couple of years too. Weathering well!”

Helpful Report

Posted 2 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Michelle Sheridan GB For companies profile image of Michelle Sheridan Michelle Sheridan United Kingdom 1 Review 0 Reads 0 Useful Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Review of Maxwellsdiy Michelle Sheridan 1 review 1 star: Bad Just now Find staff with the right attitude Not impressed with their cutting service man. I had a number of small pieces of woodi needed cutting. They're was one man in the queue behind me. The cutter days he'd do them later that day as he needed to serve everyone what first and my job would take a while. I told him there's was one man behind me and that he could go first then he could do mine. He refused staying that other customers might come along and want theirs done. He said he would ring me later that day when he managed to get mine done after everyone else. I told him not to bother and I'd take my customer else where. They've lost me as a customer.”

Helpful Report

(Chester Le Street) - Posted 3 years ago

“1 tin of paint arrived instead of the 10 I had ordered, the problem was that my e nails were then ignored for weeks by customer services, I was left in a predicament. Fortunately I had pain by PayPal. I would Defo avoid this company whose motto clearly means nothing!”

Helpful Report

Posted 3 years ago

“Shopped in Southshields store yesterday and was charged £36 for a sheet of 9mms plywood they did cut it for me however it has always been 50 pence for first cut and rest no charge.This cannot be right people go to Maxwell's because they have a cutting service puts them ahead of dog stores in this respect.Are Maxwell's jumping on virus bandwagon I think board was only £15 or am I mistaken.On top of this only 3 out of 6 cuts were correct.”

Helpful Report

Posted 3 years ago

“Very helpful and friendly steff”

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Posted 3 years ago

“Very satisfied with product though delivery was much delayed due to Covid”

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Posted 3 years ago

“Excellent service will use again”

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Posted 3 years ago

“Paint ordered on 18th March and payment taken same day. No sign of paint or any indication as to when it might arrive. No delivery or DHL reference to follow up. Disgusted with this dreadful attitude which I am now referring to Trading Standards. Covid19 is no excuse for fraud or mismanagement of customers.”

Helpful Report

Posted 3 years ago

“Hello, i am not usually one to complain but i feel i must say something about the abismal treatment i recieved today ( sunday 26/4) at your Birtley Branch. i rang yesterday ( 25/4) enquiring about loft boards, i was informed that ther were in stock but the shop was closing soon and would be open at 10am on Sunday, i was also told it would be best to turn up at 09.30 to get ahead of the queue. so this morning i turned up at 09.30 and was pleased to see i was the only one there so first in the queue. The main gate was locked so i parked outside ready for it to open. at 10.00 i rand the store to ask if someone could open the gate as there were n ow about 30 cars waiting to be in. at 10.07 someone came and opened the gate only to find there were already about 25 people outside the shop who had left their cars and walked in! so from queuing at 09.30 i finally actually got into the shop, after having to join the end of the queue at around 10,30. i know these are difficult times but if i was told to queue from 09.30 the least they could have done is open the gates then to let the cars in. when i copmpained at the shop i was told, sorry nothing we can do about it!! great customer service....NOT!”

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Posted 3 years ago

“I ordered 2 tubs of 5 litres paint and was so happy with maxwells Diy service. Kept me updated and estimated delivery was 1-14 days ordered April 20th and came yesterday on the 23rd very quick service would definitely recommend and order from them again 👍”

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Posted 3 years ago

“Ordered about a month ago, not recieved anything and no reply to any of my emails”

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Posted 3 years ago

Maxwells DIY is rated 4.2 based on 3,407 reviews