Mattress Guru Reviews

Name: Mattress Guru
Address: World Bed Ltd, Hadleys & Co, Suite 3-58th Floor Anchorage House, 2 Clove Crescent, London
Rating: 4.44

4.4 Rating 193 Reviews

87 %

of reviewers recommend Mattress Guru

4.4

Based on 193 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

03301227502

Email:

hello@mattressguru.co.uk

Location:

World Bed Ltd, Hadleys & Co, Suite 3-58th Floor Anchorage House, 2 Clove Crescent
London
E14 2BE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it is brilliant had one before very warm and comfortable”

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Posted 3 years ago

“This mattress is great soft comfortable and cuddly ! Great quality for the price.”

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Posted 3 years ago

“Great service, delivered quick. Quality Sofa bed. Not much else to say Happy.com”

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Posted 3 years ago

“After spending a long time trawling online for a single memory foam mattress to fit my daughter’s new cabin bed I stumbled upon this website. By far the most comprehensive, lots of choice, informative, great price. Service & delivery was spot on and my daughter loves her new mattress, very comfortable.”

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Posted 3 years ago

“Great selection, good price and excellent delivery - happy customer here, will use again”

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Posted 3 years ago

“Product is excellent. Disappointed with delivery, had to contact company after 7 days only to find mattress had not been dispatched. Did arrive next working day after that though.”

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Posted 3 years ago

“Staggeringly poor customer service. Mattress hadn't been dispatched even though their system said it had been, because they'd forgotten to process the order correctly and hadn't even started manufacturing it. I requested and received a refund a week after ordering. The following day, I got an email saying my order had been dispatched. Utterly shambolic. Phone support varied between helpful and couldn't care less, depending on who I spoke with.”

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Posted 3 years ago

“it's very comfortable the sofa”

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Posted 3 years ago

“I did place order - order confirmed .... send them email three days later - no reply - just rung them - they did take my order and money BUT for got to tell me that the mattress is not in the stock and beceuse of short of material they cannot even confirm when they will be able tod od so. I did cancel the order and asked for immediate refund!!!!! What a communication ... just time wasted !”

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Posted 3 years ago

Unfortunately, this is true, she placed an order and in the middle of a UK shortage of base chemicals needed for polyurethane foam manufacturing. Date on the order was for a dispatch of Oct 30, 2020, it was hoped we'd get foam in time to fulfil, and she was on a list of people to inform today, but we refunded instantly at her request, as we can't confirm foam still unfortunately, We'll improve communication in future.

Posted 3 years ago

“Great service”

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Posted 3 years ago

“I've only been using my mattress for a week so far but it genuinely has exceeded all expectations thus far. I bought a continental double, pocket spring mattress. It was super low priced (which I'll admit, had me slightly concerned) and came 4 days early, which was a win. The quality of this mattress is superb and absolutely what I wanted. The only downside is that it had that weird 'new mattress' smell and I was worried it would linger. It didn't, thankfully and a week later, there's no smell.”

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Posted 3 years ago

“Excellent service and delivery. Mattress seems ideal for our motorhome. Thanks”

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Posted 3 years ago

“Good quality mattress at a good price. Slight problem with delivery which was rectified.”

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Posted 3 years ago

“There is a good range of mattresses with comprehensive descriptions of the products. Delivery was quite quick and easy with telephone staff available for queries.”

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Posted 3 years ago

“I ordered on 5 June, eventually got one mattress delivered on 22 June, but order was split. I was told that i would get double mattres next day, im now being told they are unsure when i will get it. A months wait for a mattress. I Wish i had shopped local !!! One advisor was lovely and helpful, however Derek was arrogant and rude !”

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Posted 3 years ago

“worst company av every delt with dont hand over a penny worst no one seem to know where your orders are just take ur money and want nothing to do with you after you have made payment av waited 3 weeks for 2 mattresses that said they would be here wothin a week and now ones lost and all they can say is u will have to wait”

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Posted 3 years ago

“The mattress is great quality for the price paid...what let us down was the promised delivery time i.e ordered on a Friday to be delivered the next Tuesday. We waited and waited , it did not arrive (didnt even leave the courier depot) Then it took numerous calls to Mattress Guru, as there was no way for us to contact the couriers -all tel no. were unattainable, to find out when it would be delivered.. AND it took 3 attempts for the courier to find the address and deliver the mattress AND that took 2 weeks! - not good, not good at all!!!!!”

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Posted 3 years ago

“Good selection, fast delivery and my son really likes his new mattress”

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Posted 3 years ago

“The mattress I ordered is amazing I suffer with back pain and on the first night of sleeping on it I felt so much better the next day. I am now going to buy one for my son thank you Mattress Guru 🤗”

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Posted 3 years ago

“I have never received my next delivery mattress. I have tried to get in touch with you several times but no one has never come back to me. Horrible experience and still waiting to get back my money.”

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Posted 3 years ago

Mattress Guru is rated 4.4 based on 193 reviews