Mattress Guru Reviews

4.65 Rating 162 Reviews
93 %
of reviewers recommend Mattress Guru
Merchant Metrics
Shipping & Delivery
Delivery Methods
On-time Delivery
Greater than 80%
Customer Service
Communication Channels
Telephone, Email
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World Bed Ltd, Hadleys & Co, Suite 3-58th Floor Anchorage House, 2 Clove Crescent

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Anonymous  // 01/01/2019
Sofa is great, really comfortable but the delivery took too long! Delivery option was on the site when it shouldn't have since covid slowed things down.
Posted 1 day ago
I'm very sorry about the delivery time. We have done our best to publically inform our customers on the site in various places throughout advising that delivery times are estimated at 5 days, and that we're currently, and still, unable to deliver on requested dates. But it is a process we're working on as best we can to try and return this service to our customers.
Posted 19 hours ago
Great product
Posted 2 weeks ago
It’s just so good sleeping better, would buy another at the drop of a hat. Have already recommended this to a friend
Posted 2 months ago
Excellent service and goods
Posted 2 months ago
Really comfortable. Would definitely recommend. It’s not next day delivery though. It took a week for mine to arrive.
Posted 3 months ago
Excellent service, great product and good value. We are very happy with our purchase.
Posted 3 months ago
Very pleased with it and my wife Said it is very comfortable.
Posted 3 months ago
Great service in the end but not without hiccups The cool blue 500 mattress topper I ordered is really comfortable and a good price. However there were hiccups in the ordering process so I would like to give 4.5 stars but have gone for 5 rather than 4 because in the end my order arrived on time and the topper is good. (That part is much appreciated.) The website says order by 12 for next day despatch with the proviso that covid is causing some delays with delivery companies. Having first looked on Sunday I thought I had plenty of time for a Friday delivery. Unfortunately an email query about sizes went unanswered, all I received was an email after 24 hours assuming the matter had been dealt with, which it hadn't as I hadn't had an answer. When I phoned the person I spoke to was very helpful but by the time I was eventually able to place my order on Tuesday evening I was not offered a delivery slot before the following Monday. I rang first thing on Wednesday and begged them to despatch on Thursday in the hope of receiving the order on Friday but was told that was very unlikely so I placed the order and hoped. I didn't hear anything about dispatch or delivery so assumed that my request had fallen on deaf ears. Then to my amazement the order arrived while I was out on Friday. Luckily our lodger was in and the delivery man was so determined to make a delivery that he waited for her to make it to the door. We are so appreciative that it arrived in time but it was luck that someone was in because we weren't given any information on despatch or delivery. So much heartache and worry would be avoided if the company did the following: 1. listed the sizes on their website e.g. Continental single (90 x 200), Super King (180 x 200) etc. (Bed/mattress sizes are confusing and most websites list the exact sizes) 2. answered email queries rather than having a system that assumes the email has been answered after 24 hours 3. emailed when the item is despatched and if possible gives tracking information. All was well that ended well and we are really appreciative but it could have been so much easier.
Posted 3 months ago
Brought a ‘savers’ mattress It’s fab. So comfortable and a brilliant price. Website was great and so was service. Thank you
Posted 4 months ago
it is brilliant had one before very warm and comfortable
Posted 5 months ago
This mattress is great soft comfortable and cuddly ! Great quality for the price.
Posted 5 months ago
Great service, delivered quick. Quality Sofa bed. Not much else to say
Posted 5 months ago
After spending a long time trawling online for a single memory foam mattress to fit my daughter’s new cabin bed I stumbled upon this website. By far the most comprehensive, lots of choice, informative, great price. Service & delivery was spot on and my daughter loves her new mattress, very comfortable.
Posted 5 months ago
Great selection, good price and excellent delivery - happy customer here, will use again
Posted 5 months ago
Product is excellent. Disappointed with delivery, had to contact company after 7 days only to find mattress had not been dispatched. Did arrive next working day after that though.
Posted 6 months ago
Staggeringly poor customer service. Mattress hadn't been dispatched even though their system said it had been, because they'd forgotten to process the order correctly and hadn't even started manufacturing it. I requested and received a refund a week after ordering. The following day, I got an email saying my order had been dispatched. Utterly shambolic. Phone support varied between helpful and couldn't care less, depending on who I spoke with.
Posted 6 months ago
it's very comfortable the sofa
Posted 6 months ago
I did place order - order confirmed .... send them email three days later - no reply - just rung them - they did take my order and money BUT for got to tell me that the mattress is not in the stock and beceuse of short of material they cannot even confirm when they will be able tod od so. I did cancel the order and asked for immediate refund!!!!! What a communication ... just time wasted !
Posted 7 months ago
Unfortunately, this is true, she placed an order and in the middle of a UK shortage of base chemicals needed for polyurethane foam manufacturing. Date on the order was for a dispatch of Oct 30, 2020, it was hoped we'd get foam in time to fulfil, and she was on a list of people to inform today, but we refunded instantly at her request, as we can't confirm foam still unfortunately, We'll improve communication in future.
Posted 7 months ago
Great service
Posted 7 months ago
I've only been using my mattress for a week so far but it genuinely has exceeded all expectations thus far. I bought a continental double, pocket spring mattress. It was super low priced (which I'll admit, had me slightly concerned) and came 4 days early, which was a win. The quality of this mattress is superb and absolutely what I wanted. The only downside is that it had that weird 'new mattress' smell and I was worried it would linger. It didn't, thankfully and a week later, there's no smell.
Posted 8 months ago
Mattress Guru is rated 4.65 based on 162 reviews