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Matthew James Global Relocations Ltd Reviews

4.8 Rating 239 Reviews

97 %

of reviewers recommend Matthew James Global Relocations Ltd

Company Reviews

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Matthew James Global Relocations Ltd:

Matthew James is a family business that prides itself on providing excellent service for its customers. Whether you are moving a whole house or just a few precious things, whether they are going across the street or around the world, we’ll take the same care, door to door. If you are not used to moving house, and most people are not, the whole thing can seem a bit daunting. There is so much to do and never enough time in which to do it. That’s where we come in.

Visit Website

Phone:

+44 1322 251 000

Email:

matthew.de-machen@mjr.global

Location:

Unit 10, Capstan Court, Crossways Business Park, Dartford
DARTFORD
DA26QG

Matthew James Global Relocations Ltd 5 star review on 9th January 2020

Baskerville-Olivier

Matthew James Global Relocations Ltd 5 star review on 14th October 2019

Matthew James Global Relocations Ltd 5 star review on 25th June 2019

Matthew James Global Relocations Ltd 5 star review on 24th March 2017

Matthew James Global Relocations Ltd 5 star review on 6th March 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a few items delivering from the UK to my house in Italy. The company were initially helpful. The cost quoted wads just under £900 on a shared delivery. I paid in full as soon as I received the invoice. My goods arrived at their warehouse and were waiting to be scheduled for delivery. After a week or so COVID-19 happened and the borders were closed leaving my goods stuck in their warehouse. I appreciate these events are outside of their control but they are also outside of mine. I incurred additional storage charges of over £300 - more than a third of the original quote. They showed no willingness to compromise on the fees and I had no choice but to pay up. Given the extraordinary circumstances I would expect a little more leniency and understanding. I also expected the communication from the payments department to be a little more empathetic. Eventually the actual delivery was good and the delivery staff did a great job. *** UPDATE *** I have recently been contacted by a member of Matthew James' customer care department by the name of Nicola. She was far more empathetic and actually took the time to discuss the matter with me. She was genuinely unhappy that this matter hadn't been brought to her attention earlier as she felt it could and should have been resolved straight away. She agreed with my presentation of the facts above and we agreed that given the extenuating circumstances of COVID it was fair and reasonable that we share the cost of the additional charges equally. Many thanks Nicola.”

Posted 3 years ago

“Very good overall help & service”

Posted 4 years ago

“Items removed from Berlin to Warwickshire. Excellent communication with office and drivers of vehicles. Boxes arrived in good order with no damage. Separately wrapped items also were taken care of. Drivers at both ends were helpful and most polite. I would recommend the part load service. Seemed expensive but overall turned out to be good value.”

Posted 4 years ago

“We were very impressed with the Matthew James team. All people we spoke to on the telephone or met in person were very friendly, helpful and efficient. The packing up and transportation of our things from Andalucia to Scotland was done much quicker than originally estimated. Everything arrived safely and in one piece. I would recommend this company to everyone!”

Posted 4 years ago

“Collection and delivery was very good. The only issue I had was that we were given very late notice on the delivery day... I would expect planning to be such to at least give us a 48 hour window to plan ourselves when we would receive our things”

Posted 4 years ago

“A good service provided. Very helpful and competent people. Removal costs were quite high but a service to go with it. My only qualm would be a lack of communication of arrangements once items collected in UK.”

Posted 4 years ago

“I had a small consignment to move from The south of France to the south of England. Apart from some uncertainty about the date of collection, the rest of the process went very smoothly. The packing was done extremely well and no item was damaged on arrival. I would recommend Matthew James Global Relocations and would use their services again if the opportunity arises.”

Posted 4 years ago

“very good calm polite and did what they said”

Posted 4 years ago

“Everything was done efficiently and in a short amount of time.”

Posted 5 years ago

“The staff who dealt with the fragile packing and those who dealt with physical removal of the house contents were very polite and helpful.”

Posted 6 years ago

“David and Martin were two solid guys who made our move a joy!”

Posted 6 years ago

“They collected and delivered my furniture on the dates specified,despite a busy schedule.”

Posted 7 years ago

“Delay in fixing a pick/up date was unfortunate. Once under way, we were delighted with the packing and the flexibility of the team, Unloading went without a hitch with plenty of smiles. Overall a mighty good job. Dexters”

Posted 7 years ago

“Very organised and professional company and above all, very approachable no matter what the enquiry Would gladly recommended Matthew James to anyone who's looking to move”

Posted 7 years ago

Thank you Sir for the kind words. We wish you all the best.

Posted 7 years ago

“A professional and thorough service in total. Not the cheapest but I believe quality costs money. I would have liked a little bit more information on the status of delivery which I had to ask several times rather than getting a link (as Royal Mail do to track delivery status). Packing and loading and unloading was very thorough, quick and professional.”

Posted 7 years ago

Matthew James Global Relocations Ltd is rated 4.8 based on 239 reviews