Matthew James Global Relocations Ltd Reviews

Name: Matthew James Global Relocations Ltd
Address: Unit 10, Capstan Court, Crossways Business Park, Dartford, DARTFORD
Rating: 4.83

4.8 Rating 239 Reviews

97 %

of reviewers recommend Matthew James Global Relocations Ltd

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Matthew James Global Relocations Ltd:

Matthew James is a family business that prides itself on providing excellent service for its customers. Whether you are moving a whole house or just a few precious things, whether they are going across the street or around the world, we’ll take the same care, door to door. If you are not used to moving house, and most people are not, the whole thing can seem a bit daunting. There is so much to do and never enough time in which to do it. That’s where we come in.

Visit Website

Phone:

+44 1322 251 000

Email:

matthew.de-machen@mjr.global

Location:

Unit 10, Capstan Court, Crossways Business Park, Dartford
DARTFORD
DA26QG

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of hidden charges in the small print. I have been sent an additional invoice out of the blue for almost £600 for 'storage'. This is for the extra time it took them (not me) to consolidate their shipment and deliver my goods from Spain to the UK. According to their small print they can charge you extra if they are unable through their own incompetency to deliver to you in 2 weeks. Yes that's right- not less but extra! How crazy is that? It will have taken them 5 weeks to deliver although they're now saying they won't deliver my goods until I've paid this new invoice. Is that a form of blackmail I wonder? How incredible that I have to pay extra for a delay in delivery caused solely by their inability to consolidate their load and deliver to me in a timely fashion. Don't trust them. Relying on small print to charge customers extra on top of a £8k contract is a very shoddy way to do business and treat customers. Not an honest trustworthy company.”

Helpful Report

Posted 5 months ago

“Do not use this company. Not only are they rude but will verbally insult you and call you derogatory names if you say something they don't like and accuse you of crimes you've not committed. This happened to me and I've got it recorded on video. Despite polite requests from neighbours they disturb the peace and quiet of those around and don't give a care to anyone but themselves. Their boss Mat is just as bad. Awful human beings!!!”

Helpful Report

Posted 8 months ago

“Thank you for giving me an opportunity to review your service. I paid for my daughter's move from London to Spain and was involved at all times. The information given regarding moving options and documentation needed was insufficient and unhelpful. The company was extremely rigid with the paperwork even though we had multiple examples documenting that my daughter had moved and was already working in Spain. The Council in the UK would not issue us a letter to state that my daughter had moved!!!!! This delayed the move for weeks. When the merchandise arrived, several of the boxes were water logged, the items were mildewed, and many beyond repair. We had no choice but ot take action ASAP to avoid further damage and therefore had to take action. The cost of repair or drycleaning for the items cost us significantly, at 500 Euros. Despite many attempts to speak with compliance and the person in charge of customer service, the company took no responsibility for the damage despite the fact that it happened on their watch, from a leak from their delivery truck. The merchandise should have arrived in the perfect condition it had been packed by the company itself. It is simply bad business to fail to compensate a client for damage that was caused by pure negligence and to not respond to multiple e-mails requesting compensation. To this day, we have not received an apology or been paid back for the costs we incurred from the repairs and traumatic incident. Neither my daughter nor myself would recommend this company to anyone!!!!!”

Helpful Report

Posted 11 months ago

“The worst experience that I had despite of multiple international relocations... : - Mattress completely DESTROYED. MJR proposed an INSULTING compensation (£100) although the mattress is still under guarantee and costed more than 1000£ 4 years ago --> On-going LITIGATION - Delivery guys complained that they have to take stairs... - The invoicing modalities do not comply with the agreement that I had with my interlocutor Do NOT contract with this company if you don't want to live a NIGHTMARE”

Helpful Report

Posted 2 years ago

Matthew James Global Relocations Ltd is rated 4.8 based on 239 reviews